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8. Troubleshooting & FAQs
8.2 General FAQs
Q1: When I install my monitor what
should I do if the screen shows
'Cannot display this video mode'?
Ans.: Recommended resolution for this
monitor:
2560x1440@60Hz
(328E9FJAB/328E9FJSB).
1920x1080@60Hz
(328E9QJAB/328E9QSB/
328E9QHSB)
• Unplug all cables, then connect your
PC to the monitor that you used
previously.
• In the Windows Start Menu, select
Settings/Control Panel. In the Control
Panel Window, select the Display
icon. Inside the Display Control Panel,
select the 'Settings' tab. Under the
setting tab, in box labelled 'desktop
area', move the sidebar to 2560x1440
pixels.
• Open 'Advanced Properties' and set
the Refresh Rate to 60Hz, then click
OK.
• Restart your computer and repeat
step 2 and 3 to verify that your PC is
set at
2560x1440@60Hz
(328E9FJAB/328E9FJSB),
1920x1080@60Hz
(328E9QJAB/328E9QSB/
328E9QHSB)
• Shut down your computer,
disconnect your old monitor and
reconnect your Philips LCD monitor.
• Turn on your monitor and then turn
on your PC.
Q2: What is the recommended
refresh rate for LCD monitor?
Ans.: Recommended refresh rate in LCD
monitors is 60Hz, In case of any
disturbance on screen, you can
set it up to 75Hz to see if that
removes the disturbance.
Q3: What are the .inf and .icm files
on the user manual? How do I
install the drivers (.inf and .icm)?
Ans.: These are the driver files for your
monitor. Follow the instructions
in your user manual to install the
drivers. Your computer may ask
you for monitor drivers (.inf and
.icm files) or a driver disk when
you first install your monitor.
Q4: How do I adjust the resolution?
Ans.: Your video card/graphic driver
and monitor together determine
the available resolutions. You
can select the desired resolution
under Windows® Control Panel
with the "Display properties".
Q5: What if I get lost when I am
making monitor adjustments via
OSD?
Ans.: Simply press the OK button, then
select 'Reset' to recall all of the
original factory settings.
Q6: Is the LCD screen resistant to
scratches?
Ans.: In general it is recommended
that the panel surface is not
subjected to excessive shocks
and is protected from sharp or
blunt objects. When handling the
monitor, make sure that there is
no pressure or force applied to
the panel surface side. This may
affect your warranty conditions.
Q7: How should I clean the LCD
surface?
Ans.: For normal cleaning, use a clean,
soft cloth. For extensive cleaning,
please use isopropyl alcohol. Do
not use other solvents such as
ethyl alcohol, ethanol, acetone,
hexane, etc.
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