User Manual Whirlpool WRS571CIHB 20.59 Cu. Ft, 36 Inch Counter Depth Freestanding Side by Side Refrigerator

Whirlpool WRS571CIHB 20.59 Cu. Ft, 36 Inch Counter Depth Freestanding Side by Side Refrigerator - Use Manual - Use Guide PDF.
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USER MANUAL

INSTALLATION REQUIREMENTS

Tools and Parts

IMPORTANT:

  • Observe all governing codes and ordinances.
  • Installer: Leave Installation Instructions with homeowner.
  • Homeowner: Keep Installation Instructions for future reference and for the local electrical inspector’s use.
  • Keep cardboard shipping piece or plywood under refrigerator until it is installed in the operating position.
  • Comply with installation specifications and dimensions.
  • Remove any moldings or decorative panels from kitchen cabinets that would not allow access to the refrigerator for service.
  • Contact a qualified electrical installer.

TOOLS NEEDED (on some models):

Gather the required tools and parts before starting installation. Read and follow the instructions provided with any tools listed here.

  • Cordless drill
  • ¼ Nut driver and drill bit
  • Flat-blade screwdriver
  • 5/16 or adjustable wrench
  • 7/16 and 1⁄2" Open-end wrenches
  • Two adjustable wrenches
  • 3/8 and 1⁄2" Socket wrenches

PARTS NEEDED (on some models):

  • Your refrigerator dealer has a kit available with a 1⁄4" (6.35 mm) saddle-type shutoff valve, a union, and copper tubing.
  • Or you can purchase a 1⁄4" (6.35 mm) copper tubing with shutoff valve and a 1⁄4" (6.35 mm) compression fitting (coupling).
  • Depending on water line connections, you may also need a 1⁄4" (6.35 mm) nut and 1⁄4" (6.35 mm) ferrule.

Product Dimensions

Top View

Side View

  • Height dimensions are shown with the leveling legs extended to the minimum height of 1⁄4" (6.35 mm) below the refrigerator.
  • The power cord is 611⁄4" (155.6 cm) long.
  • The water line attached to the back of the refrigerator is 78" (198.1 cm) long.

Opening Dimensions

  • Height dimensions are shown with the leveling legs extended to the minimum height of 1⁄4" (6.35 mm) below the refrigerator.
  • In the following graphic, “A” represents the opening height required for standard cabinets. For full-overlay cabinet doors with a trim kit, add 1⁄8" (0.3 cm).
  • In the following graphic, “B” represents the distance needed to fully open the freezer door and “C” represents the distance needed to fully open the refrigerator door.

Door Swing Dimensions

  • Location must permit doors to open to a minimum of 165°.
  • In the following graphic, “A” represents the distance needed to fully open the freezer door and “B” represents the distance needed to fully open the refrigerator door.

Water Pressure

A cold water supply with water pressure of between 30 and psi (207 and 827 kPa) is required to operate the water dispenser and ice maker. If you have questions about your water pressure, call a licensed, qualified plumber.

  • If your refrigerator has a water dispenser: After installation is complete, use the water dispenser to check the water pressure.
    • With the water filter removed, dispense 1 cup (237 mL) of water. If 1 cup of water is dispensed in 8 seconds or less, the water pressure to the refrigerator meets the minimum requirement.
    • If it takes longer than 8 seconds to dispense 1 cup of water, the water pressure to the refrigerator is lower than recommended. See “Problem Solver” for suggestions.

Reverse Osmosis Water Supply

IMPORTANT: The pressure of the water supply coming out of a reverse osmosis system going to the water inlet valve of the refrigerator needs to be between 30 and 120 psi (207 and kPa).

If a reverse osmosis water filtration system is connected to your cold water supply, the water pressure to the reverse osmosis system needs to be a minimum of 40 to 60 psi (276 to 414 kPa).

If the water pressure to the reverse osmosis system is less than to 60 psi (276 to 414 kPa):

  • Check to see whether the sediment filter in the reverse osmosis system is blocked. Replace the filter if necessary.
  • Allow the storage tank on the reverse osmosis system to refill after heavy usage.
  • If your refrigerator has a water filter, it may further reduce the water pressure when used in conjunction with a reverse osmosis system. Remove the water filter. See “Water Filtration System” in the User Instructions, User Guide, or Use & Care Guide.

If you have questions about your water pressure, call a licensed, qualified plumber.

Unpack the Refrigerator

Remove the Packaging

Dispose of/recycle all packaging materials. Do not use sharp instruments, rubbing alcohol, flammable fluids, or abrasive cleaners to remove tape or glue. These products can damage the surface of your refrigerator.

IMPORTANT:

  • Use 1⁄2" socket wrench to remove skids (socket extension is recommended).
  • All four leveling legs must contact the floor to support and stabilize the full weight of the refrigerator.

When Moving Your Refrigerator:

Your refrigerator is heavy. When moving the refrigerator for cleaning or service, be sure to cover the floor with cardboard or hardboard to avoid floor damage. Always pull the refrigerator straight out when moving it. Do not wiggle or “walk” the refrigerator when trying to move it, as floor damage could occur.

Clean Before Using

After you remove all of the package materials, clean the inside of your refrigerator before using it. See the cleaning instructions.

Important information to know about glass shelves and covers:

Do not clean glass shelves or covers with warm water when they are cold. Shelves and covers may break if exposed to sudden temperature changes or impact, such as bumping.

Tempered glass is designed to shatter into many small, pebble-size pieces. This is normal. Glass shelves and covers are heavy. Use both hands when removing them to avoid dropping.

Connect Water Supply

Read all directions before you begin.

IMPORTANT:

  • Plumbing shall be installed in accordance with the International Plumbing Code and any local codes and ordinances.
  • The gray water tubing on the back of the refrigerator (which is used to connect to the household water line) is a PEX cross-linked polyethylene) tube. Copper and PEX tubing connections from the household water line to the refrigerator are acceptable, and will help avoid off-taste or odor in your ice or water. Check for leaks. If PEX tubing is used instead of copper, we recommend the following Whirlpool Part Numbers: W10505928RP (7 ft [2.14 m] jacketed PEX), RP (5 ft [1.52 m] PEX), or W10267701RP (25 ft [7.62 m] PEX).
  • Install tubing only in areas where temperatures will remain above freezing.

TOOLS NEEDED:

Gather the required tools and parts before starting installation.

  • Flat-blade screwdriver
  • 7⁄16" and 1⁄2" open-end wrenches or two adjustable wrenches
  • 1⁄4" nut driver

Connect to Water Line

IMPORTANT: If you turn the refrigerator on before the water line is connected, turn the ice maker OFF.

Style 1 (Recommended)

  1. Unplug refrigerator or disconnect power.
  2. Turn OFF main water supply. Turn ON nearest faucet long enough to clear line of water.
  3. Use a quarter-turn shutoff valve or the equivalent, served by a 1⁄2" copper household supply line.

NOTE: To allow sufficient water flow to the refrigerator, a minimum 1⁄2" size copper household supply line is recommended.

4. Now you are ready to connect the copper tubing to the shutoff valve. Use 1⁄4" (6.35 mm) OD soft copper tubing to connect the shutoff valve and the refrigerator.

  • Ensure that you have the proper length needed for the job. Be sure both ends of the copper tubing are cut square.
  • Slip compression sleeve and compression nut onto copper tubing as shown. Insert end of tubing into outlet end squarely as far as it will go. Screw compression nut onto outlet end with adjustable wrench. Do not overtighten.

5. Place the free end of the tubing into a container or sink, and turn on main water supply to flush out tubing until water is clear. Turn off shutoff valve on the water pipe.

NOTE: Always drain the water line before making the final connection to the inlet of the water valve to avoid possible water valve malfunction.

6. Bend the copper tubing to meet the water line inlet, which is located on the back of the refrigerator cabinet as shown. Leave a coil of copper tubing to allow the refrigerator to be pulled out of the cabinet or away from the wall for service.

Style 2

  1. Unplug refrigerator or disconnect power.
  2. Turn OFF main water supply. Turn ON nearest faucet long enough to clear line of water.
  3. Locate a 1⁄2" (1.27 cm) to 11⁄4" (3.18 cm) vertical cold water pipe near the refrigerator.

IMPORTANT:

  • Make sure it is a cold water pipe.
  • Horizontal pipe will work, but drill on the top side of the pipe, not the bottom. This will help keep water away from the drill and normal sediment from collecting in the valve.

4. Determine the length of copper tubing you need. Measure from the connection on the lower rear corner of refrigerator to the water pipe. Add 7 ft (2.1 m) to allow for cleaning. Use 1⁄4" (6.35 mm) O.D. (outside diameter) copper tubing. Be sure both ends of copper tubing are cut square.

5. Using a cordless drill, drill a 1⁄4" (6.35 mm) hole in the cold water pipe you have selected.

6. Fasten the shutoff valve to the cold water pipe with the pipe clamp. Be sure the outlet end is solidly in the 1⁄4" (6.35 mm) drilled hole in the water pipe and that the washer is under the pipe clamp. Tighten the packing nut. Tighten the pipe clamp screws slowly and evenly so the washer makes a watertight seal. Do not overtighten, or you may crush the copper tubing.

7. Slip the compression sleeve and compression nut on the copper tubing as shown. Insert the end of the tubing into the outlet end squarely as far as it will go. Screw the compression nut onto outlet end with adjustable wrench. Do not overtighten.

8. Place the free end of the tubing in a container or sink, and turn ON the main water supply. Flush the tubing until water is clear. Turn OFF the shutoff valve on the water pipe. Coil the copper tubing.

Connect to Refrigerator

Style 1

  1. Unplug refrigerator or disconnect power.
  2. Remove and discard the short, black plastic part from the end of the water line inlet.
  3. Thread the nut onto the end of the tubing. Tighten the nut by hand. Then tighten it with a wrench two more turns. Do not overtighten.

NOTE: To avoid rattling, be sure the copper tubing does not touch the cabinet’s side wall or other parts inside the cabinet.

4. Install the water supply tube clamp around the water supply line to reduce strain on the coupling.

5.Turn shutoff valve ON.

6. Check for leaks. Tighten any connections (including connections at the valve) or nuts that leak.

Style 2

  1. Unplug refrigerator or disconnect power.
  2. Remove and discard the plastic part that is attached to the inlet of the water valve.
  3. Attach the copper tube to the valve inlet using a compression nut and sleeve as shown. Tighten the compression nut. Do not overtighten.
  4. Use the tube clamp on the back of the refrigerator to secure the tubing to the refrigerator as shown. This will help avoid damage to the tubing when the refrigerator is pushed back against the wall.
  5. Turn shutoff valve ON.
  6. Check for leaks. Tighten any connections (including connections at the valve) or nuts that leak.

7. On some models, the ice maker is equipped with a built-in water strainer. If your water conditions require a second water strainer, install it in the 1⁄4" (6.35 mm) water line at either tube connection. Obtain a water strainer from your nearest appliance dealer.

Style 3

  1. Unplug refrigerator or disconnect power.
  2. Remove and discard the black nylon plug from the gray water tube on the rear of the refrigerator.
  3. If the gray water tube supplied with the refrigerator is not long enough, a 1⁄4" x 1⁄4" (6.35 mm x 6.35 mm) coupling is needed in order to connect the water tubing to an existing household water line. Thread the provided nut onto the coupling on the end of the copper tubing.

4. Turn shutoff valve ON.

5. Check for leaks. Tighten any nuts or connections (including connections at the valve) that leak.

Complete the Installation

  1. Plug into a grounded 3 prong outlet.
  2. Wait a few minutes. Check that the compressor is operating properly and that all lights are working.
  3. Flush the water system. See “Water and Ice Dispensers” in the User Instructions or User Guide.

Leveling and Door Closing

Your refrigerator has two adjustable front feet — one on the right and one on the left. In most cases, the refrigerator should be steady when both feet are touching the floor. If your refrigerator seems unsteady or if you want the doors to close more easily, adjust the refrigerator's tilt using the instructions below:

1. Move the refrigerator into its final location. Open both doors to 90°. Remove the base grille by removing the two screws, then pulling out on the outside corners.

2. The two leveling feet are located on the brackets on each side of the product.

3. Use a 1⁄4" open-ended or adjustable wrench to adjust the leveling feet. Turn the leveling foot to the left to raise that side of the product, or turn it to the right to lower that side of the product.

NOTE: Both leveling feet should be snug against the floor, and the rollers should not touch the floor. This keeps the refrigerator from rolling forward when opening the doors.

4. Open both doors again and check that they close as easily as you like. If not, tilt the refrigerator slightly more to the rear by turning the leveling feet to the left. It may take several more turns, and you should turn both leveling feet the same amount.

5. Use a bubble level to check the leveling of the refrigerator.

Door Alignment

A refrigerator that is not level from side-to-side may appear to have doors that are not properly aligned. If the doors appear this way, use the instructions in the previous section to check the leveling.

The doors are designed to be slightly different heights when the refrigerator is empty, in order to account for the weight of food that will be placed on the doors. If the doors are still not aligned after checking the leveling and loading the refrigerator with food, follow the steps below to adjust the door alignment.

1. If necessary, open both doors to 90° and remove the base grille.

2. Locate the alignment screw on the bottom hinge of the refrigerator door.

3. Use a 5⁄16" open-ended or adjustable wrench to turn the screw. To raise the refrigerator door, turn the screw to the right. To lower the door, turn the screw to the left.

4. Check that the doors are even at the top. If necessary, continue to turn the alignment screw until the doors are aligned.

5. Open both doors to 90°. Replace the base grille.

FILTERS AND ACCESSORIES

Install Air Filter (on some models)

On some models, your refrigerator's accessory packet includes an air filter, which must be installed prior to use. On some models, the air filter is already installed at the factory.

The air filter reduces the buildup of odors. This helps to maintain a cleaner environment inside the refrigerator.

Installing the Air Filter (on some models)

The filter should be installed behind the vented door, which is located (depending on your model) along either the rear or left interior wall near the top of the refrigerator compartment.

  1. Remove the air filter from its packaging.
  2. Lift open the vented door.
  3. Snap the filter into place.

4. Close the vented door.

Installing the Filter Status Indicator (on some models)

The filter comes with a status indicator, which should be activated and installed at the same time the air filter is installed.

  1. Place the indicator face-down on a firm, flat surface.
  2. Apply pressure to the bubble on the back of the indicator, until the bubble pops to activate the indicator.
  3. Lift open the vented air filter door. On some models, there are notches behind the door.
  4. On models with notches:
  • Slide the indicator down into the notches, facing outward.
  • Close the air filter door, and check that the indicator is visible through the rectangular hole in the door.

On models without notches:

  • Store the indicator in a visible place you will easily remember - either inside the refrigerator, or elsewhere in your kitchen or home.

Replacing the Air Filter

The disposable air filter should be replaced every 6 months, when the status indicator has completely changed from white to red.

To order a replacement air filter, see “Accessories” in the User Instructions or User Guide.

  1. Remove the old air filter by squeezing in on the side tabs.
  2. Remove the old status indicator.
  3. Install the new air filter and status indicator using the instructions in the previous sections.

Install Produce Preserver on some models)

On some models, your refrigerator's accessory packet includes a

Produce Preserver, which should be installed prior to use. On some models, the Produce Preserver is already installed at the factory.

The Produce Preserver absorbs ethylene, allowing the ripening process of many produce items to slow down. As a result, certain produce items will stay fresh longer.

Ethylene production and sensitivity varies depending on the type of fruit or vegetable. To preserve freshness, it is best to separate produce with sensitivity to ethylene from fruits that produce moderate to high amounts of ethylene.

Installing the Produce Preserver (on some models)

The Produce Preserver pouches should be installed in their housing, which is located along an interior side wall of the crisper or convertible drawer

  1. Remove the Produce Preserver pouches from their packaging.
  2. Lift up on the housing in order to remove it from its mounting tab along the wall.
  3. Open the housing by pulling up and out on the back of the top of the housing.
  4. Place both pouches inside the housing, then snap the housing back together.
  5. Place the housing back on the mounting tab along the wall.

Installing the Status Indicator (on some models)

The Produce Preserver comes with a status indicator, which should be activated and installed at the same time the pouch is installed.

  1. Place the indicator face-down on a firm, flat surface.
  2. Apply pressure to the bubble on the back of the indicator, until the bubble pops to activate the indicator.
  3. Slide open the cap on the Produce Preserver housing.
  4. Place the indicator in the top of the housing, facing outward.
  5. Slide the cap closed, and check that the indicator is visible through the rectangular hole in the cap.

Replacing the Produce Preserver (on some models)

The disposable pouches should be replaced every 6 months, when the status indicator has completely changed from white to red.

To order replacements, see “Accessories” in the User Instructions or User Guide.

  1. Remove the old pouches from the Produce Preserver housing.
  2. Remove the old status indicator.
  3. Install the new pouches and status indicator using the instructions in the previous sections.

Changing the Water Filter

The water filter status light will help you know when to change your water filter. See “Water Filtration System” in the User Instructions or User Guide.

  1. Locate the water filter in the top-right corner of the refrigerator compartment.
  2. Lift open the filter cover door. The filter will be released and then be ejected as the door is opened.
  3. When the door is completely open, pull the filter straight out.
  4. Take the new filter out of its packaging and remove the cap. Be sure the O-rings are still in place after the cap is removed.

5. With the arrow pointing up, align the new filter with the filter housing and slide it into place. The filter cover door will automatically begin to close as the new filter is inserted.

6. Close the filter cover door completely in order to snap the filter into place. You may need to press hard.

7. After changing the filter, reset the filter status light. See “Water Filtration System” in the User Instructions or User Guide.

8. Flush the water system. See “Water and Ice Dispensers” in the User Instructions or User Guide.

REFRIGERATOR CARE

Cleaning

Both the refrigerator and freezer sections defrost automatically.

However, clean both sections about once a month to avoid buildup of odors. Wipe up spills immediately.

To Clean Your Refrigerator:

  1. Unplug refrigerator or disconnect power.
  2. Hand wash, rinse, and dry removable parts and interior surfaces thoroughly. Use a clean sponge or soft cloth and a mild detergent in warm water.
  3. Wash stainless steel and painted metal exteriors with a clean sponge or soft cloth and a mild detergent in warm water.
  4. There is no need for routine condenser cleaning in normal home operating environments. If the environment is particularly greasy or dusty, or there is significant pet traffic in the home, the condenser should be cleaned every 2 to months to ensure maximum efficiency. If you need to clean the condenser:
  • Remove the base grille. See the “Door Removal” instructions, either in the User Instructions or the Installation Instructions and Owner’s Manual, or in the separate instruction sheet provided with your refrigerator.
  • Use a vacuum cleaner with a soft brush to clean the grille, the open areas behind the grille and the front surface area of the condenser.
  • Replace the base grille when finished.

5. Plug in refrigerator or reconnect power.

Lights

Light Styles:

The dispenser lights are mini LEDs that cannot be changed.

The interior lights vary by model.

  • Some models have mini LEDs that cannot be changed.
  • Some models have full-size LED bulbs that can be changed. To order replacement LED bulbs, call 1-800-253-1301 (U.S.A.) or 1-800-807-6777 (Canada).

  • Some models have incandescent 40-watt bulbs that can be changed.

To Change a Light Bulb:

  1. Unplug refrigerator or disconnect power.
  2. Remove the light shield as explained in the following sections.
  3. Replace the burned-out light bulb, as explained in the following sections.
  4. Reinstall the light shield, as explained in the following sections.
  5. Plug in refrigerator or reconnect power.

Refrigerator Compartment - Upper Lights

Light Shield Removal:

  • Slide the light shield toward the rear of the refrigerator and remove it from the light housing.

Replacement Bulb:

  • If the burned-out light is a full-size LED bulb, replace it with Whirlpool part number W10574850A (a 2.0 watt LED bulb).
  • If the burned-out light is an incandescent bulb, replace it with an incandescent appliance bulb of the same size, shape and wattage (40-watt maximum).

Light Shield Reinstallation:

  • Align the light shield in the grooves at the bottom edge of the light housing, then slide it forward until it snaps into place.

Refrigerator Compartment - Lower Lights

Light Shield Removal:

  • Slide the light shield to the right to remove the left end from the wall slots; then, pull the right end out of its wall slots.

Replacement Bulb:

  • If the burned-out light is a full-size LED bulb, replace it with Whirlpool part number W10565137A (a 3.6 watt LED bulb).
  • If the burned-out light is an incandescent bulb, replace it with an incandescent appliance bulb of the same size, shape and wattage (40-watt maximum).

Light Shield Reinstallation:

  • Place the right end of the light shield into the wall slots, then snap the left end into its wall slots.

Freezer Compartment - Upper Light

Light Shield Removal:

  • Gently squeeze the front and the bottom-rear edge of the light shield to release the tabs from the wall slots, then pull the light shield forward.

Replacement Bulb:

  • If the burned-out light is a full-size LED bulb, replace it with Whirlpool part number W10565137A (a 3.6 watt LED bulb).
  • If the burned-out light is an incandescent bulb, replace it with an incandescent appliance bulb of the same size, shape and wattage (40-watt maximum).

Light Shield Reinstallation:

  • Align the light shield in its proper position, and snap the tabs into the wall slots.

Freezer Compartment - Lower Light

Light Shield Removal:

  • Slide the light shield to the left to remove the right end from the wall slots, then pull the left end out of its wall slots.

Replacement Bulb:

  • If the burned-out light is a full-size LED bulb, replace it with Whirlpool part number W10565137A (a 3.6 watt LED bulb).
  • If the burned-out light is an incandescent bulb, replace it with an incandescent appliance bulb of the same size, shape and wattage (40-watt maximum).

Light Shield Reinstallation:

  • Place the left end of the light shield into the wall slots, then snap the right end into its wall slots.

Vacation and Moving Care

Vacations

If You Choose to Leave Refrigerator On While You Are Away:

  1. Use up any perishables and freeze other items.
  2. If your refrigerator has an automatic ice maker and is connected to the household water supply, turn off the water supply to the refrigerator. Property damage can occur if the water supply is not turned off.
  3. If you have an automatic ice maker, turn off the ice maker.
  4. Empty the ice bin.

If You Choose to Turn Refrigerator Off Before You Leave:

  1. Remove all food from the refrigerator.
  2. If your refrigerator has an automatic ice maker:
  • Turn off the water supply to the ice maker at least one day ahead of time.
  • When the last load of ice drops, raise the wire shutoff arm to the OFF (up) position or move the switch to the OFF right) setting.

3. Depending on the model, turn the Refrigerator Control to OFF or turn cooling off. See “Using the Controls” in the User Instructions, User Guide, or Use & Care Guide.

4. Clean, wipe, and dry thoroughly.

5. Tape rubber or wood blocks to the tops of both doors to prop them open far enough for air to get in. This stops odor and mold from building up.

Moving

When you are moving your refrigerator to a new home, follow these steps to prepare it for the move.

1. If your refrigerator has an automatic ice maker:

  • Turn off the water supply to the ice maker at least one day ahead of time.
  • Disconnect the water line from the back of the refrigerator.
  • When the last load of ice drops, raise the wire shutoff arm to the OFF (up) position or move the switch to the OFF right) setting.

2. Remove all food from the refrigerator and pack all frozen food in dry ice.

3. Empty the ice bin.

4. Depending on the model, turn the Refrigerator Control to OFF or turn cooling off. See “Using the Controls” in the User Instructions, User Guide, or Use & Care Guide.

5. Unplug refrigerator.

6. Clean, wipe, and dry thoroughly.

7. Take out all removable parts, wrap them well, and tape them together so they don’t shift and rattle during the move.

8. Depending on the model, raise the front of the refrigerator so it rolls more easily OR screw in the leveling legs so they don't scrape the floor. See “Adjust the Doors” or “Door Removal, Leveling and Alignment.”

9. Tape the doors closed and tape the power cord to the back of the refrigerator.

When you get to your new home, put everything back and refer to the Installation Instructions for preparation instructions. Also, if your refrigerator has an automatic ice maker, remember to reconnect the water supply to the refrigerator.

PROBLEM SOLVER

First try the solutions suggested here or visit our website to possibly avoid the cost of a service call.

GENERAL OPERATION

Possible Causes and/or Recommended Solutions

Refrigerator
will not operate
  • Not connected to an electrical supply - Plug the power cord into a grounded 3 prong outlet. Do not use an extension cord.
  • No power to the electrical outlet - Plug in a lamp to see if the outlet is working.
  • Household fuse has blown or circuit breaker has tripped - Replace the fuse or reset the circuit breaker. If the problem continues, contact a licensed electrician.
  • Control or cooling is not turned on - Turn on the refrigerator control, or turn cooling on. See “Using the Controls” in the User Instructions or User Guide.
  • New installation - Following installation, allow 24 hours for the refrigerator and freezer to cool completely.
Motor seems to
run too much
  • Your new refrigerator has an energy-efficient motor - The refrigerator may run longer than you’re used to, because the compressor and fans operate at lower speeds that are more energy-efficient. This is normal.
Refrigerator
seems noisy

The compressor in your new refrigerator regulates temperature more efficiently and uses less energy than older models. During various stages of operation, you may hear normal operating sounds that are unfamiliar.

The following noises are normal:

  • Buzzing/Clicking - Heard when the water valve opens and closes to dispense water or fill the ice maker. If the refrigerator is connected to a water line, this is normal. If the refrigerator is not connected to a water line, turn off the ice maker.
  • Cracking/Crashing - Heard when ice is ejected from the ice maker mold.
  • Popping - Heard when the inside walls contract/expand, especially during initial cooldown.
  • Pulsating/Whirring - Heard when the fans/compressor adjust to optimize performance during normal operation.
  • Rattling - Heard when water passes through the water line, or due to the flow of refrigerant. Rattling may also come from items placed on top of the refrigerator.
  • Water running or gurgling - Heard when ice melts during the defrost cycle and water runs into the drain pan.
  • Sizzling - Heard when water drips onto the heater during the defrost cycle.
Temperature
is too warm
  • New installation - Following installation, allow 24 hours for the refrigerator and freezer to cool completely.
  • NOTE: Adjusting the temperature control(s) to the coldest setting will not cool either compartment (refrigerator or freezer) more quickly.
  • Doors are opened often or not closed completely - This allows warm air to enter the refrigerator. Minimize door openings, keep the doors fully closed, and make sure both doors are properly sealed.
  • Air vents are blocked - Remove items that are immediately in front of the vents.
  • Large amount of warm food recently added - Allow several hours for the refrigerator to return to its normal temperature.
  • Controls are not set correctly for the surrounding conditions - Adjust the controls to a colder setting. Check the temperature again in 24 hours.
Temperature is too cold
  • Controls are not set correctly for the surrounding conditions - Adjust the controls to a warmer setting. Check the temperature again in 24 hours.
  • Top refrigerator shelf is colder than lower shelves - On some models, air from the freezer enters the refrigerator compartment through vents near the top refrigerator shelf. As a result, the top shelf can be slightly colder than lower shelves.
  • Air vents are blocked - Remove items that are immediately in front of the vents.
Interior moisture buildup

NOTE: Some moisture buildup is normal. Clean with a soft dry cloth.

  • Room is humid - A humid environment contributes to moisture buildup. Use the refrigerator only in an indoor location, with as little humidity as possible.
  • Doors are opened often or not closed completely - This allows humid air to enter the refrigerator. Minimize door openings, keep the doors fully closed, and make sure both doors are properly sealed.
Interior lights
do not work
  • Doors have been open for an extended period of time - Close the doors to reset the lights.
  • Light bulb is loose in the socket or has burned out - On models with incandescent or full-size LED interior light bulbs, tighten or replace the bulb. See “Lights.”

NOTE: On models with mini LED lights, call for assistance or service if the interior lights do not illuminate when either door is opened. See the Warranty in the User Instructions or User Guide for contact information.

Dispenser lights

See other models: ADB1500ADS WRF757SDHW MEC8830HB MVWB950YW MGDB850WQ
do not work
(on some models)
  • Dispenser light is turned off - On some models, if the dispenser light is set to OFF, the light will turn on only when a dispenser pad/lever is pressed. If you want the dispenser light to stay on continuously, select a different setting. See “Water and Ice Dispensers” in the User Instructions or User Guide.
  • Dispenser light is set to AUTO or NIGHT LIGHT - On some models, if the dispenser light is set to AUTO or NIGHT LIGHT, make sure the dispenser light sensor is not blocked. See “Water and Ice Dispensers” in the User Instructions or User Guide.

NOTE: On models with mini LED lights, call for assistance or service if the dispenser lights do not operate correctly. See the Warranty in the User Instructions or User Guide for contact information.

DOORS AND LEVELING

Possible Causes and/or Recommended Solutions

Doors are difficult to open

Gaskets are dirty or sticky - Clean the gaskets and contact surfaces with mild soap and warm water. Rinse and dry with a soft cloth.

Doors will not
close completely
Door is blocked open - Move food packages away from the door. Make sure all bins and shelves are in their correct positions. Make sure all packaging materials have been removed.
Doors appear to be uneven

Doors need to be aligned, or refrigerator needs to be leveled - See the leveling and door alignment instructions.

Refrigerator rocks
and is not stable
Refrigerator is not level - To stabilize the refrigerator, remove the base grille and lower the leveling feet until they touch the floor. See the leveling and door alignment instructions.

ICE AND WATER

Possible Causes and/or Recommended Solutions

Ice maker is not
producing ice,
not producing
enough ice,
or producing
small/hollow ice
  • Refrigerator is not connected to a water supply, or the water supply shutoff valve is not fully turned on - Connect the refrigerator to a water supply and make sure the water shutoff valve is fully open.
  • Kink in the water source line - A kink in the water line can reduce water flow, resulting in decreased ice production, small ice cubes, and/or hollow or irregularly-shaped ice. Straighten the water line.
  • Ice maker is not turned on - Turn on the ice maker. See “Ice Maker and Storage Bin” in the User Instructions or User Guide.
  • New installation - After connecting the refrigerator to a water source, flush the water system. See “Water and Ice Dispensers” in the User Instructions or User Guide.) Wait 24 hours for ice production to begin. Wait 72 hours for full ice production. Discard the first three batches of ice produced.
  • Large amount of ice was recently removed - Allow sufficient time for the ice maker to produce more ice.
  • Ice is jammed in the ice maker ejector arm (on some models) - Remove ice from the ejector arm using a plastic utensil.
  • Inadequate water pressure - Verify that the household has adequate water pressure. See “Water Supply Requirements.”
  • Water filter is installed incorrectly - Make sure the filter is properly installed. See “Water Filtration System” in the User Instructions or User Guide.
  • A reverse osmosis water filtration system is connected to your cold water supply - This can decrease water pressure. See “Water Supply Requirements.”

NOTE: If questions remain regarding water pressure, contact a licensed, qualified plumber.

Ice dispenser
will not operate
properly
  • Doors not closed completely - Make sure both doors are firmly closed. (On some models, only the freezer door must be closed in order to operate the dispenser.)
  • New installation - After connecting the refrigerator to a water source, flush the water system. (See “Water and Ice Dispensers” in the User Instructions or User Guide.) Wait 24 hours for ice production to begin. Wait 72 hours for full ice production. Discard the first three batches of ice produced.
  • Ice maker is not turned on, or ice bin is not installed correctly - Turn on the ice maker and make sure the ice storage bin is firmly in position. See “Ice Maker and Storage Bin” in the User Instructions or User Guide.
  • Ice is clogged or frozen together in the ice storage bin, or ice is blocking the ice delivery chute - Remove or separate the clogged ice, using a plastic utensil if necessary. Clean the ice delivery chute and the bottom of the ice storage bin using a warm damp cloth; then, dry both thoroughly. To avoid clogging and to maintain a fresh supply of ice, empty the storage bin and clean both the storage bin and the delivery chute every 2 weeks.
  • Wrong ice has been added to the storage bin - Use only ice cubes produced by the current ice maker.
  • Dispenser is locked - Unlock the dispenser. See “Water and Ice Dispensers” in the User Instructions or User Guide.
  • Ice dispenser jams while dispensing crushed ice - For models with the ice storage bin on the door, temporarily switch from crushed ice to cubed ice to clear the jam.
  • Dispenser pad/lever has been pressed too long - Ice will automatically stop dispensing. Wait a few minutes for the dispenser to reset, then resume dispensing. Take large amounts of ice directly from the ice bin, not through the dispenser.
  • Water pressure to the home is not at or above 30 psi (207 kPa) - The water pressure to the home affects the flow from the dispenser. See “Water Supply Requirements.”
  • Water filter is clogged or incorrectly installed - Replace filter or reinstall it correctly. See “Water Filtration System” in the User Instructions or User Guide.
Ice or water has an
off-taste, odor,
or gray color
  • New plumbing connections - New plumbing connections can result in off-flavored or discolored ice or water. This problem should go away over time.
  • Ice has been stored too long - Discard the ice and wash the ice bin. Allow 24 hours for the ice maker to produce new ice.
  • Odor has transferred from food - Use airtight moisture-proof packaging to store food.
  • Use of non-recommended water supply line - Odors and tastes can transfer from certain materials used in non-recommended water supply lines. Use only a recommended water supply line. See “Water Supply Requirements.”
  • There are minerals (such as sulfur) in the water - A water filter may need to be installed in order to remove the minerals.
  • Water filter was recently installed or replaced - Gray or dark discoloration in ice or water indicates that the water filtration system needs additional flushing. See “Water and Ice Dispensers” in the User Instructions or User Guide.
Water dispenser
will not operate
properly
  • Doors not closed completely - Make sure both doors are firmly closed. (On some models, only the freezer door must be closed in order to operate the dispenser.)
  • Refrigerator is not connected to a water supply, or the water supply shutoff valve is not turned on - Connect the refrigerator to a water supply and make sure the water shutoff valve is fully open.
  • Kink in the water source line - A kink in the water line can reduce water flow to the dispenser. Straighten the water line.
  • Water pressure to the home is not at or above 30 psi (207 kPa) - The water pressure to the home affects the flow from the dispenser. See “Water Supply Requirements.”
  • New installation - After connecting the refrigerator to a water source, flush the water system. See “Water and Ice Dispensers” in the User Instructions or User Guide.
  • Dispenser is locked - Unlock the dispenser. See “Water and Ice Dispensers” in the User Instructions or User Guide.
  • Water filter is clogged or incorrectly installed - Replace filter or reinstall it correctly. See “Water Filtration System” in the User Instructions or User Guide.
  • A reverse osmosis water filtration system is connected to your cold water supply - This can decrease water pressure. See “Water Supply Requirements.”

NOTE: If questions remain regarding water pressure, contact a licensed, qualified plumber.

Water is leaking or
dripping from the
dispenser

NOTE: After dispensing, a few additional drops of water are normal.

  • Glass was not held under the dispenser long enough - Hold the glass under the dispenser for to 3 seconds after releasing the dispenser pad/lever.
  • New installation, or water filter was recently installed or replaced - Air in the water lines causes the water dispenser to drip. Flush the water system to remove the air in the water lines. See “Water and Ice Dispensers” in the User Instructions or User Guide.
  • Residual ice in the dispenser chute is melting - Make sure the ice chute is free of ice shavings or pieces.
Water is leaking
from the back of the
refrigerator
  • Water line connections are not fully tightened - Make sure all connections are firmly tightened. See “Connect Water Supply.”
Water from the
dispenser is
not cool enough
(on some models)

NOTE: Water from the dispenser is chilled to 50°F (10°C).

  • New installation - Allow 24 hours after installation for the water supply to cool completely.
  • Recently dispensed a large amount of water - Allow 24 hours for the new water supply to cool completely.
  • Water has not been recently dispensed - The first glass of water may not be cool. Discard the first glass of water dispensed.
  • Refrigerator is not connected to a cold water pipe - Make sure the refrigerator is connected to a cold water pipe. See “Water Supply Requirements.”


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