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10
TROUBLESHOOTING
Problem Cause Solution
The iron is plugged in,
but the soleplate is not
heating.
Power supply issue. Check that the plug is
properly inserted into the
outlet or try plugging the
iron into a different outlet.
Not enough steam or no
steam is coming out of
the iron.
SmartSteam™ setting
selected is too low.
Lower heat levels are not
intended to have steam.
Turn the SmartSteam™
Dial to settings 4–6 to iron
with steam.
Not enough water in the
water tank.
Follow the instructions
under the “filling the
water tank” section and fill
to Max level marker.
Iron is not preheated. If the iron isn’t fully
preheated to the desired
setting, the anti-drip
feature will prevent the
iron from creating steam.
Allow the iron additional
time to heat.
Discolored water is
coming through the holes
and staining the fabric
Residue build-up in the
soleplate cavity or in the
soleplate holes.
Empty the water tank
after each use and use the
Auto-Clean™ function to
clean your iron regularly.
Use of descaling agents,
perfumed or scented
additives.
Use the Auto-Clean™
function to clean your
iron and refrain from
using descaling agents,
perfumed or scented
additives.
Use of Starch. Always clean your
soleplate after using
starch and use the Auto-
Clean™ function to clean
your iron regularly.
Pure distilled water or
softened water is being
used.
Use only untreated tap
water or a mix of half tap
and half distilled water.
Use the Auto-Clean™
function to clean your iron
regularly.
Iron is leaking or spitting Overuse of the Burst of
Steam button.
Allow more time between
bursts of steam for the
iron to get back to desired
temperature.
SmartSteam™ setting is
too low.
The lower temperature
settings are not meant
to steam. Either turn the
SmartSteam™ dial to settings
4–6 or use spray mist instead
for additional moisture.
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