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3-12
Chapter 3: General Instruction
3.3 Troubleshooting (FAQ)
Problem Possible Solution
Power LED is not ON
• Press the button to check if the monitor is
in the ON mode.
• Check the "Power Indicator" option in the
OSD main menu, select the "ON" option and
the power LED indicator lights up.
• Check if the Type-C port connected to source
of signal.
• Check if the signal source is ON.
• Connect to the ASUS adapter and check if the
battery is low; if so, charge the battery before
using it.
The power LED lights blue
and there is no screen image
• Check if the monitor and the computer are in
the ON mode.
• Make sure the USB Type-C cable is properly
connected between the Portable USB Monitor
and the computer.
• Inspect the signal cable and make sure none
of the pins are bent.
• Connect the computer with another available
monitor to check if the computer is properly
working.
Screen image is too light or
dark
• Adjust the Brightness settings via the button.
Screen image bounces or a
wave pattern is present in the
image
• Make sure the USB Type-C cable is properly
connected between the Portable USB Monitor
and the computer.
• Move electrical devices that may cause
electrical interference.
Screen image has color
defects (white does not look
white)
• Inspect the USB Type-C cable and make sure
that none of the pins are bent.
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