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TROUBLESHOOTING
The washing machine may occasionally fail to work. Before contacting the Technical Assistance Service, make sure that the problem cannot be easily
solved using the following list.
Anomalies Possible causes / Solution
The washing machine does
not start.
The appliance is not plugged into the socket, or not suciently to make contact.
There is no power in the house.
The wash cycle does not start.
The washing machine door is not closed properly.
The ON/OFF button has not been pressed.
The START/PAUSE button has not been pressed.
The water tap has not been opened.
A delay has been set for the start time.
The machine does not ll with
water or the indicator light
for the rst wash cycle stage
ashes rapidly.
The water inlet hose is not connected to the tap.
The hose is bent.
The water tap has not been opened.
There is no water supply in the house.
The pressure is too low.
The START/PAUSE button has not been pressed.
The washing machine
continuously loads and
unloads water.
The drain hose is not tted between 65 and 100 cm from the oor.
The free end of the hose is immersed in water.
The wall drainage system does not have a breather pipe.
If the problem persists even after these checks, turn o the water tap, switch the appliance o and contact the
Technical Assistance Service. If the home is on one of the upper oors of a building, there may be problems relating
to back-siphonage, causing the washing machine to ll with water and drain continuously. Special anti-siphon
valves are available in shops and help to prevent this inconvenience.
The washing machine does
not drain or spin.
The cycle does not include drainage: with certain cycles it must be started manually.
The drain hose is bent.
The option is enabled: to complete the wash cycle, press the START/PAUSE button.
The drainage duct is clogged.
The washing machine
vibrates a lot during the spin
cycle.
The drum was not unlocked correctly during installation.
The washing machine is not level.
The washing machine is tucked between furniture cabinets and the wall.
The washing machine leaks.
The water inlet hose is not screwed on properly.
The detergent dispenser drawer is obstructed.
The drain hose is not properly attached.
The “Options” lights and the
START/PAUSE indicator light
ash while one of the wash
cycle progress and DOOR
LOCKED lights are lit in a xed
manner.
Switch o the machine and unplug it, wait for approximately 1 minute and then switch it back on again.
If the problem persists, contact the Technical Assistance Service .
There is too much foam.
The detergent is not suitable for machine washing (it should be marked with “for washing machine use” or “hand
wash and machine wash” or similar).
Too much detergent was used.
The Push & Go function does
not activate.
After switching on the machine, a control other than Push & Go was activated. Switch the machine o and press the
Push & Go button.
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