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13
Please check the following points before contacting for the repair service.
Cooked rice
Warm rice
Amount of rice or
water level is wrong
Did not rinse rice
The bottom of inner pot is
deformed, or foreign objects are
attached to Temperature sensor
Rice is stuck to the rim
of inner pot or inner lid
Did not clean inner
pot or inside of the lid
Forgot to attach
steam cap
Select a wrong menu
Open the lid while
cooking
Power failed
Used star-burst connection,
or extension cord
Did not stir rice well
Warmed rice over
12 hours, or warmed
other rice than rice cook
Check points/When...
Unplug or push Off
button while cooking
■ After checking all the points above and you still experience problems, please contact the store where you purchased the
product.
■ If inner pot is deformed or its fluorine coating is damaged, please purchase new one.
Problem
Page to refer
Is too hard ●●● ●●●●●
Is half-cooked ●●● ● ●●●● ●
Is too soft ●● ●●●●●
Has odor ●●
Badly burned ●● ● ●
Boiled over ●●● ●●●● ●
Steam leaks from the place other than steam vent
●
Has odor ●●●●●●
Is yellow ●●● ● ● ●●
Hardened ●●● ●●●
Warming temperature is too low ●
Too much dew drops ●● ●
Water overflowing while cooking ●●
Cannot operate with buttons • Is it fully plugged? → Insert a plug into outlet
• Isn’t Warm light on? → Push and operate with buttons again
The cooker makes sounds when in use • It may make clicking sound while cooking, soaking or warming. It is not malfunction.
• Steam makes sound occasionally while cooking. It is not malfunction.
It has odor while cooking •
It may have odor after you purchased the product until you really cook for the first time. It will vanish
as you use it.
Lid is impossible/hard to close • Make sure there is not rice stuck to the rim of inner pot or inner lid.
• Make sure lid heating plate is properly installed. → See P.13, 14
Problems and Solutions
5,6 5,6 6,12,13 6,12,13 12,13 6 7,8 6 – – 7 5,7 –
Maintenance
Error Code
Error Code Correction Method
• Ask for service center or the store where you purchased the
product.
HCPH_RZBM10RZBM18_EN.p65 13/3/2006, 17:23PM13
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