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Problem Possible cause Solution
The valve is blocked. Check the valve.
The lamp does not work. The lamp is defective. Refer to "Replacing the lamp".
The compressor operates contin-
ually.
Temperature is set incorrectly. Refer to "Operation" chapter.
Large quantities of food to be
frozen were put in at the same
time.
Wait some hours and then check
the temperature again.
The room temperature is too
high.
Refer to climate class chart on
the rating plate.
Food placed in the appliance
was too warm.
Allow food to cool to room tem-
perature before storing.
The lid is not closed properly. Check if the lid closes well and
the gaskets are undamaged and
clean.
There is too much frost and ice. The lid is not closed correctly or
the gasket is deformed/dirty.
Refer to "Opening and closing
the lid".
The water drainage plug is not
correctly positioned.
Position the water drainage plug
in the correct way.
Temperature is set incorrectly. Refer to "Operation" chapter.
The temperature in the appliance
is too low/too high.
The temperature regulator is not
set correctly.
Set a higher/lower temperature.
The lid is not closed correctly. Refer to "Opening and closing
the lid".
The products' temperature is too
high.
Let the product temperature de-
crease to room temperature be-
fore storage.
Many products are stored at the
same time.
Store less products at the same
time.
The thickness of the frost is
greater than 4-5 mm.
Defrost the appliance.
The lid has been opened often. Open the lid only if necessary.
Products to be frozen are placed
too closely to each other.
Make sure that there is cold air
circulation in the appliance.
Customer Service
If your appliance is still not working properly
after making the above checks, contact the
nearest Authorised Service Centre.
To obtain fast service, it is essential that when
you apply for it you specify the model and serial
number of your appliance which can be found
either on the guarantee certificate or on the
rating plate located on the external right side of
the appliance.
www.zanussi.com 9
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