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D
FOR MEXICO ONLY
BY USING YOUR VIZIO PRODUCT YOU AGREE TO BE BOUND BY ALL
THE TERMS OF THIS WARRANTY. BEFORE USING YOUR VIZIO PRODUCT,
PLEASE READ THIS WARRANTY CAREFULLY. IF YOU DO NOT AGREE TO
THE TERMS OF THIS WARRANTY, DO NOT USE THE VIZIO PRODUCT AND,
WITHIN THIRTY (30) DAYS OF THE DATE OF PURCHASE, RETURN IT FOR
A REFUND TO THE AUTHORIZED RETAILER WHERE YOU PURCHASED IT.
Warrantor
The warrantor under this warranty is VIZIO Sales & Marketing Mexico S.
de R.L. de C.V.
How Long This Warranty Lasts
For non-commercial use, VIZIO warrants the product on the terms set
forth below for one (1) year from the date of original purchase. For
commercial use, VIZIO warrants this product on the terms set forth below
for ninety (90) days from the date of original purchase.
What This Warranty Covers
VIZIO warrants the product against defects in materials and workmanship
when the product is used normally in accordance with VIZIO’s user guides
and manuals.
Except where restricted by law, this warranty applies only to the original
purchaser of a new product. The purchase must have been made from
an authorized retailer in Mexico. The product must also be located in
Mexico at the time of warranty service.
Zero Bright Pixel Defect Guarantee (TVs Only)
Your product may qualify for a warranty against “zero bright pixel” defects
for the duration of the warranty on select new product purchases. To
determine if this guarantee applies to your product, refer to the model’s
product information page at www.vizio.mx, look for the “zero bright pixel”
guarantee on the box, or contact VIZIO Technical Support at the email
address or telephone number below.
How to Get Service
Before obtaining warranty service, you may visit www.vizio.mx for
additional help and troubleshooting. To obtain warranty service, contact
VIZIO Technical Support via email at [email protected] or
via phone at 01-800-801-0096 or 001-855-472-7444. The VIZIO Technical
Support hours are 9:00AM to 6:00PM Monday through Friday, Central
Standard Time.
Your Obligations Before Service
You must obtain pre-authorization before sending your product to a
VIZIO service center. You may be required to supply a purchase receipt
(or copy) to show that the product is within the warranty period.
When you return a product to a VIZIO service center, you must ship the
product in its original packaging or in packaging that aords an equal
degree of protection. VIZIO Technical Support will provide instructions for
packing and shipping the product to the VIZIO service center.
ALL USER DATA AND DOWNLOADED APPLICATIONS STORED ON A
PRODUCT WILL BE DELETED IN THE COURSE OF SOME IN-HOME AND ALL
SHIP-IN WARRANTY SERVICE. If this occurs, your product will be restored
to its original state. You will be responsible for restoring all applicable user
data and downloaded applications. Recovery and reinstallation of user
data and downloaded applications is not covered under this warranty.
In order to protect your personal information, VIZIO recommends that
you always clear all personal information from the product before it is
serviced, regardless of the servicer.
VIZIO’s Responsibilities
If VIZIO determines that a product is covered by this warranty, VIZIO will
(at its option) repair or replace it, or refund the purchase price to you.
There will be no charge for parts or labor during the warranty period.
Replacement parts may be new or recertied at VIZIO’s option and sole
discretion. Replacement parts and VIZIO’s labor are warranted for the
remaining portion of the original warranty or for ninety (90) days from
warranty service, whichever is longer.
Types of Service
TVs that are 32 inches or larger will usually be serviced in-home. In-home
service requires complete and easy access to the product and does not
include de-installation or re-installation of the product. In-home service
is subject to availability. VIZIO will provide other service options when in-
home service is not available.
All other VIZIO products must be sent to a VIZIO service center to obtain
warranty service. VIZIO is not responsible for transportation costs to the
service center, but VIZIO will cover return shipping to the customer.
What This Warranty Does Not Cover
This warranty does not cover: (a) cosmetic damage; (b) normal wear and
tear; (c) improper operation; (d) improper voltage supply or power surges;
(e) signal issues; (f) damage from shipping; (g) acts of God; (h) customer
misuse, modications or adjustments; (i) installation, set-up, or repairs
attempted by anyone other than by a VIZIO authorized service center;
(j) products with unreadable or removed serial numbers; (k) products
requiring routine maintenance; or (l) products sold “AS IS”, “CLEARANCE”,
“FACTORY RECERTIFIED”, or by a non-authorized reseller.
What to Do If You Are Not Satised With Service
If you feel VIZIO has not met its obligations under this warranty, you may
attempt to resolve the issue informally with VIZIO. If you are unable to
resolve the issue informally and wish to le a formal claim against VIZIO,
you may do so.
Exclusions and Limitations
TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW, THERE ARE
NO EXPRESS WARRANTIES OTHER THAN THOSE DESCRIBED ABOVE.
ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WILL BE
LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE.
SOME STATES AND PROVINCES DO NOT ALLOW LIMITATIONS ON HOW
LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY
NOT APPLY TO YOU.
VIZIO WILL NOT BE RESPONSIBLE FOR LOSS OF USE, LOSS OF
INFORMATION OR DATA, COMMERCIAL LOSS, LOST REVENUE OR
LOST PROFITS, OR OTHER INDIRECT, SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES, EVEN IF VIZIO HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES, AND EVEN IF THE REMEDY FAILS OF ITS
ESSENTIAL PURPOSE. SOME STATES AND PROVINCES DO NOT ALLOW
THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY
TO YOU.
IN LIEU OF ANY OTHER REMEDY FOR ANY AND ALL LOSSES AND DAMAGES
RESULTING FROM ANY CAUSE WHATSOEVER (INCLUDING VIZIO’S
NEGLIGENCE, ALLEGED DAMAGE, OR DEFECTIVE GOODS, NO MATTER
WHETHER SUCH DEFECTS ARE DISCOVERABLE OR LATENT), VIZIO MAY,
AT ITS SOLE AND EXCLUSIVE OPTION AND IN ITS DISCRETION, REPAIR
OR REPLACE YOUR PRODUCT, OR REFUND ITS PURCHASE PRICE. AS
NOTED, SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE
ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
How the Law Applies
This warranty gives you specic legal rights, and you may also have other
rights, which vary from state to state and province to province. This
warranty applies to the greatest extent permitted by applicable law.
Mexico Limited Warranty
48
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