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Chevrolet Camaro Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11348325) - 2018 - crc - 4/11/17
348 Customer Information
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 348
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 350
Customer Assistance for Text
Telephone (TTY) Users . . . . . 351
Online Owner Center . . . . . . . . . 351
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 352
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 352
Scheduling Service
Appointments . . . . . . . . . . . . . . . 354
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 354
Collision Damage Repair . . . . . 355
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . 357
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 358
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 358
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 359
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 359
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 360
Event Data Recorders . . . . . . . . 360
OnStar . . . . . . . . . . . . . . . . . . . . . . . 361
Infotainment System . . . . . . . . . . 361
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be
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