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9vax.com.au
FAQ
WARNING: to reduce the risk of personal injury, unplug the steamer and ensure unit has fully cooled down
before performing maintenance/troubleshooting checks.
Is there an accessory missing?
• Check the ‘Parts Overview’ page in this guide
to make sure the part is definitely included
in your unit.
Why won’t the carpet washer turn on?
• It may not be plugged into the electrical outlet
correctly: ensure that the plug is pushed in
securely and switched on.
• The power button on the unit hasn’t been fully
depressed.
• If unit cuts out during use, disconnect the unit
from the wall socket, allow to cool for one hour,
clean the filter and empty the dirty water tank
and check hose, brushbar for blockages.
Why won’t the cleaner pick up solution/spills?
• The dirty water tan may be full and the auto shut
off engaged. Empty the dirty water tank.
• Ensure the dirty water tank is fitted correctly and
the tank cap is securely fitted.
• Check the brushbar for blockages.
Why won’t the solution/clean water dispense?
• Ensure the clean water tank is fitted securely.
• The solution/clean water tank may be empty.
• Ensure dirty water tank is fitted securely.
AU: 1300 361 505
vax.com.au
NZ: 0800 800 900
vax.co.nz
For troubleshooting please
call or visit our website:
we’re here to help
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