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4. Troubleshooting
Q: Why won’t the software open?
A: The serial port control is not registered, or the registration failed. Find the
command prompt in the Windows menu and open it as an administrator.
Locate the mscomm32.ocx file in the folder and enter the command: regsvr32
(mscomm32.ocx file path name).
Q: Why can’t I open the serial port?
A: 1) The wrong COM port has been selected. Solution: Connect the USB
cable before opening the software, so that it will automatically recognize the
port number.
2) The USB driver is not updated. Solution: Connect to the network and right-
click on “MyComputer” to open the resource manager, and update the driver.
Q: Why didn’t the data refresh after the serial port was opened?
A: The thermometer is not turned on or the device was connected after the
software was opened. Solution: Reconnect the device, then open the software.
Contact Tech Support at:
Phone: 925-249-2250 Ext 5120 Toll Free: 800-390-0804
US & Canada Email: [email protected]
Warranty
The ThermoTrace Auto-Check Non-Contact Infrared Forehead Thermometer was
designed for long term professional use and has a limited warranty period of 1
year from the date of purchase against defects in material and workmanship.
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