User Manual Neff D64ABC0N0B/02 N 30 Wall-mounted cooker hood 60 cm clear glass

If your NEFF appliance has a manufacturing or material fault and it is under the two year manufacturer's warranty, your repair will be free of charge subject to our warranty terms and conditions.

If your NEFF appliance is not under the two year manufacturer's warranty, an engineer visit is chargeable at a flat fee of £99 (or £109 within the M25) plus the cost of any replacement spare parts required to repair the NEFF appliance. This fee is inclusive of call out and labour. The same call out and labour fee applies no matter how long the repair takes. A one year warranty will be applied to the engineer's labour and any parts that are fitted. If no fault is found, the parts are not available, or the NEFF appliance is not repairable, the repair will still be chargeable. Please read our repair terms and conditions for more information.

In some areas we have approved service partners who carry out repairs on our behalf. For these repairs you are entering into a contract directly with the service partner and other pricing structures and charges may apply. Your service partner will be able to advise you on their own prices.

Our engineers will only replace any faulty parts with original replacements parts from our German warehouse, and we store parts for up to ten years after producing a NEFF appliance.

you can find links to our warranty terms and conditions for repairs inside of the two year manufacturer's warranty, and our repair terms and conditions for repairs outside of the two year manufacturer's warranty.