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23
Washer won’t run
■ Is the washer in a normal pause in the cycle?
The washer pauses for about 2 minutes during certain cycles.
Allow the cycle to continue. Some cycles feature periods of
tumbling and soak.
■ Is the washer tightly packed?
Wash smaller loads.
Incorrect water temperature or Wash/Rinse temperature
■ Are the hot and cold water inlet hoses reversed?
See “Connect the Inlet Hoses.”
■ Are you washing many loads?
As your frequency of loads washed increases, the water
temperature may decrease for hot and warm temperatures.
This is normal.
Not enough water/Not enough suds
■ Low water?
This washer uses very little water to provide good cleaning
results. You will see little or no water splashing in this washer.
This is normal.
■ Are you using HE detergent?
HE detergent is a low sudsing detergent. This is normal and will
not affect cleaning performance.
Washer continues to fill or drain, cycle seems stuck
■ Is the top of drain hose lower than 30" (760 mm) on washer?
The top of the drain hose must be at least 30" (760 mm) above
the floor. See “Drain System.” Check that the washer is level.
Check if the valve is blocked open. If the valve is blocked open,
uncontrolled filling will occur.
■ Does the drain extend into the drain pipe more than 4½"
(114 mm)?
Use the drain form to extend the drain hose the proper length
into the drain pipe.
■ Does the drain hose fit too tightly in the standpipe, or is it taped
to the standpipe?
The drain hose should be loose yet fit securely. Do not seal the
drain hose with tape. The hose needs an air gap. See “Secure the
Drain Hose.”
Washer won’t drain or spin, water remains in washer
■ Is the drain hose clogged, or the end of the drain hose more
than 96" (2.4
m) above the floor?
See “Installation Requirements.”
■ Does the drain hose fit too tightly in the standpipe, or is it taped
to the standpipe?
The drain hose should be loose yet fit securely. Do not seal the
drain hose with tape. The hose needs an air gap. See “Secure the
Drain Hose.”
■ Does the drain extend into the drain pipe more than 4½"
(114 mm)?
Use the drain form to extend the drain hose the proper length
into the drain pipe.
■ Excessive suds?
When excessive suds are detected, a special suds routine
automatically starts. Cycle will complete once extra suds are
removed. This will occur more frequently when a non-HE
detergent is used.
■ Is the load balanced?
A single or bulky item may cause imbalance. Add more items or
redistribute the load.
■ Is the drum empty?
Rotate drum by hand to check for any binding of the spin
basket. Check for clothing stuck between spin basket and outer
tub. Move open end drum up and down while holding outer tub
steady and check for looseness (more than 1/4" of movement).
■ Is the load balanced?
A single or bulky item may cause imbalance. Add more items or
redistribute the load.
Cycle time changes/Cycle too long
■ Excessive suds?
When excessive suds are detected, a special suds routine
automatically starts. This routine will add time to the original
cycle.
■ Did the load cause imbalance?
When an imbalance occurs, an imbalance routine will start to
redistribute the load. This extends the cycle.
■ Are you washing a single item or bulky load?
Spin time is added if an unbalanced load is detected. The washer
will attempt to redistribute the load with additional tumbling.
■ Did you wash a large load on the Small Load cycle?
The Small Load cycle is designed for smaller load sizes
(2-3 items) of lightly soiled garments. If larger loads are washed
in this cycle, wash time will be increased.
■ Did you wash a large load in a small load or delicate cycle?
When using the Small Load, or Delicate wash cycles you should
use small loads. This ensures a gentle wash for your garments
without increasing cycle times.
Clothes Care
Load too wet
■ Did you use the right cycle for the load being washed?
Select a cycle with a higher spin speed.
■ Did you wash a single item or bulky items or have you tightly
packed the washer?
A single item, bulky items, or tightly packing may cause
imbalance. Add items or try to evenly distribute your wet
laundry in the drum, and start a Rinse, Drain & Spin cycle. If the
laundry is still wet, take half of the load out of the washer and try
again.
■ Did you use HE detergent?
Suds during rinse and spin cycles can reduce spin speed. Use
HE detergent.
Residue, lint, stains on load; gray whites, dingy colors
■ Did you add detergent to the dispenser?
For best results, add detergent to the detergent compartment.
Do not add detergent to the washer drum.
■ Did you sort properly?
Sort lint givers (towels, chenille) from lint takers (corduroy,
synthetics). Transfer of dye can occur when mixing whites and
colors in a load. Sort dark clothes from whites and lights.
■ Did you tightly pack the washer?
Do not tightly pack the washer. The washer can be fully loaded,
but not tightly packed. The wash load must be balanced. Lint
can be trapped in the load if tightly packed.
■ Check the following:
Was paper or tissue left in pockets?
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