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Troubleshooting
If you are unable to solve your problem by means
of the troubleshooting guide below, please contact
our Customer Service Center at 1-800-682-7664
(in North America), or the Philips Customer Care
Center in your country.
Problem Solution
The Sonicare
toothbrush does
not work
Recharge your Sonicare overnight, ensuring that it
is not plugged into an electrical outlet controlled
by a light switch. Make sure the brush head is
attached correctly.
I feel a tickling
sensation when I
use Sonicare.
You may experience a slight tickling/tingling
sensation when using Sonicare for the rst time.
As you become accustomed to brushing with
Sonicare this sensitivity will diminish.
The brush head
rattles when I use
Sonicare
Sonicare should produce a gentle hum during
operation. Tightening the brush head nut can
eliminate excessive rattling. If rattling does not
stop, you may need to replace the brush head.
Make sure that the travel cap has been removed.
The brush head
chatters against my
teeth.
This can be avoided by keeping the brush head
properly oriented, with the brush head placed on
the gumline at an angle of 30 to 40 degrees.
Brushing seems
less powerful.
The handle may need recharging.
The Easy-start feature may be on and needs to
be shut off (see chapter “Using the appliance”)
You may need to clean your brush head.
You may need to replace your brush head.
ENGLISH 19
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