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21
Troubleshooting
If you experience Possible Causes Solution
Washer not performing as expected (cont.)
Washer won’t run or fill,
washer stops working
(cont.)
Washer not loaded as recommended. Remove several items, rearrange load evenly in washer drum.
Close door and touch and hold START.
Do not add more than 1 or 2 additional items after cycle has
started to avoid tightly packing or unbalancing.
Do not add more water to the washer.
Not using HE detergent or using too
much HE detergent.
Only use HE detergent. Suds from regular detergents can
slow or stop the washer. Always measure detergent, following
manufacturer’s directions based on your load requirements.
To remove suds, cancel cycle. Select DRAIN & SPIN with Extra
Rinse. Touch START. Do not add more detergent.
Door not opened between cycles. After any wash cycle is completed, the door must be opened
and then closed before a new cycle can begin.
Washer not draining/
spinning, loads are
still wet
Drain hose extends into standpipe
farther than 4.5" (114 mm).
Check drain hose for proper installation. Use drain hose form
and securely attach to drainpipe or tub. Do not tape over drain
opening.
The drain hose is clogged, or the
end of the drain hose more than
96" (2.4 m) above the floor.
Lower drain hose if the end is higher than 96" (2.4 m) above
the floor. Remove any clogs from drain hose. See “Installation
Requirements” in Installation Instructions.
The drain hose fits too tightly
in the standpipe, or is it taped
to the standpipe.
The drain hose should be loose yet fit securely. Do not seal the
drain hose with tape. The hose needs an air gap. See “Secure
the Drain Hose” in Installation Instructions.
Using cycles with a slower spin
speed.
Cycles with slower spin speeds remove less water than cycles
with fast spin speeds. Use the recommended cycle/speed spin
for your garment.
Washer not loaded as recommended. A tightly packed or unbalanced load may not allow the washer
to spin correctly, leaving the load wetter than normal. See
“Cycle Guide” for load size recommendation for each cycle.
The load may be out of balance. Avoid washing single items. Balance a single item such as a
rug or jeans jacket with a few extra items.
Not using HE detergent or using too
much HE detergent.
Use only HE detergent. Suds from regular detergent or using
too much detergent can slow or stop draining or spinning.
Always measure and follow manufacturer’s directions for your
load. To remove extra suds, select DRAIN & SPIN with Extra
Rinse. Do not add detergent.
Small items may have been caught
in the pump or stuck between the
washer drum and the outer tub.
Check the drum for any items sticking through the drum holes.
Empty pockets and use garment bags when washing small
items.
There are too many clothes in the
Wash & Dry cycle.
Only use the Wash & Dry cycle for 2–4 lightly soiled synthetic
garments, athletic uniforms, or workout wear.
Door locked at end
of wash cycle
Water remaining in washer after cycle. Select DRAIN & SPIN to remove any water remaining in the
washer. The washer door will unlock at the end of the drain.
FanFresh
®
option is on. While this option is on, the fan blows and the load is tumbled
periodically for up to 12 hours. The door remains locked during
this time. To unlock the door, cancel the FanFresh
®
option by
touching POWER.
Door will not unlock Door locks when cycle has started. If the “Add Garment” light is lit, touch START once. The door
will unlock.
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
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