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27
7 Troubleshooting
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7 Troubleshooting
Problem Cause/Result Action
Insufficient foam is
produced when the milk
is frothed or milk sprays
from the dual spout.
The dual spout is dirty.
T Clean the dual spout (see Chapter 5
‘Maintenance – Cleaning the milk system’).
T Dismantle and rinse the dual spout (see
Chapter 5 ‘Maintenance – Dismantling and
rinsing the dual spout’).
Coffee only comes out in
drips when it is being
prepared.
Coffee or ground coffee
has been ground too
finely and is blocking the
system.
T Set the grinder to a coarser setting or use
coarser ground coffee (see Chapter 1
‘Preparing and using for the first time –
Adjusting the grinder’).
Water hardness cannot be
adjusted.
The CLEARYL Blue filter
cartridge is activated.
T Deactivate the CLEARYL Blue filter cartridge
in programming mode.
FILL WATER TANK
is displayed although the
water tank is full.
The water tank float is
trapped.
T Descale the water tank (see Chapter 5
‘Maintenance – Descaling the water tank’).
Grinder is making a very
loud noise.
There are foreign objects
in the grinder.
Contact customer support in your country
(see Chapter 11 ‘JURA contact details / Legal
information’).
ERROR2 is displayed. If the machine was
exposed to the cold for a
long period of time,
heating is disabled for
safety reasons.
T Warm the machine at room temperature.
Other
ERROR messages
are displayed.
–
T Switch off the ENA with the On/Off button.
Contact customer support in your country
(see Chapter 11 ‘JURA contact details / Legal
information’).
E If you were unable to solve the problem,
contact customer support in your
country (see Chapter 11 ‘JURA contact
details / Legal information’).
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