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8
Before You Call for Service
Problem Solution Guide
Problem May Be Caused By What To Do
Nothing works. Power plug disconnected. Plug the warming drawer into a 120 Vac,
15 Amp., dedicated electrical outlet.
Timer is not set. Select time duration according to the
Operating Instructions section.
Tripped circuit breaker or blown
fuse.
Check the circuit breaker panel or fuse box
tripped breaker or blown fuse.
Ambient temperature below 32°F
(0°C).
Temperature around warming drawer must be
above freezing.
Drawer does not slide smoothly
or drags.
Drawer is incorrectly mounted into
slide mechanism.
Remount drawer into slide, per instructions
above.
Drawer is over-loaded or the load
is unbalanced.
Reduce the weight to less than 50 pounds.
Redistribute drawer contents.
Excessive condensation. Warming drawer not preheated. Preheat the warming drawer before each use.
Incorrect humidity control setting. Set humidity control to CRISP to allow mois-
ture to vent.
One or more of the indicator
lights on the control panel blink
on and off (one second on, one
second off).
The control panel computer has
detected an error:
#1 - Temperature error
#2 - Sensor error
#3 - Key pad error
#4 - Control error
Try resetting the computer. Disconnect the
power cord, wait 20 seconds, then reconnect
it. Check the control panel. If the indicator
light still ashes, call for service. See page
8.
Warranty and Service
Getting Help
Before you request service:
1. Review the Before You Call For Service section of this manual, above.
2. Use the helpful tips found in our Problem Solution Guide.
3. Become familiar with the warranty terms and conditions of your product.
4. If none of these tips or suggestions resolves your problem, call our Customer Service center at the
number below.
Dacor’s Customer Service center is available 6:00 a.m. – 5:00 p.m. Pacic Time
For warranty repairs or questions and for Dacor Distinctive Service (DDS) in the US and Canada
Phone: (800) 793-0093, extension 2822
For non-warranty repairs or questions in the US and Canada
Phone: (800) 793-0093, extension 2813
Contact us through our web site at:
www.dacor.com/contact-us
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