Welov Air Purifier Error Code Troubleshooting

Error Code Q1: The air purifier produces an unusual noise after it's turned on.

+ Make sure the plastic bag is removed from the HEPA & Activated Carbon Filter and properly installed.

+ Make sure the air purifier is working on a hard, flat, and even surface.

+ The air purifier may be damaged, or there may have foreign objects inside. Please stop using the air purifier and contact Welov customer service. Do not attempt to repair the air purifier yourself.

Error Code Q2: An unpleasant odor is coming from the air purifier.

+ Clean the pre-filter, or replace the HEPA & Activated Carbon Filter if necessary.

+ Stop using the air purifier and contact Welov customer service.

Error Code Q3: The air purifier can't be turned on or stops working.

+ Check if the air purifier is plugged in

+ Check if the power cord is damaged. If yes, stop using the air purifier and contact Welov customer service.

+ Try to plug the air purifier into a different outlet.

+ The air purifier is malfunctioning. Please contact Welov customer service.

Error Code Q4: The air quality is still poor after using the air purifier.

+ Make sure the is plastic bag removed from the HEPA & Activated Carbon Filter and properly installed.

+ Tap  (fan Icon button) to adjust the fan speed to a higher level.

+ Close the doors and windows while using the air purifier.

+ Please make sure the air inlet and air outlet of the air purifier are not blocked by any objects. Leave 38 cm/15 inches of clearance on all sides of the air purifier.

+ Please check if the pre-filter is clogged by some large particles. such as hair or lint. If yes, please clean the pre-filter.

+ Replace the HEPA & Activated Carbon Filter.

Error Code Q5: The Check Filter Reset Indicatoris still on after i replace the HEPA & Activated Carbon Filter with a new one.

+ After replacing the filter, please long press for 3s until the indicator flashes 3 times to reset the service time.

Error Code Q6: The HEPA & Activated Carbon Filter is still off after i use the air purifier for 6 months, or it lights up less than 3 months after use.

+ The indicator is to remind you to check the HEPA & Activated Carbon Filter. It lights up depending on the use frequency of the air purifier and the air quality. If you don't use your air purifier often, it will take longer to light up. If you use it frequently. it will take shorter to light up.

Error Code Q7: The touch panel isn't working.

+ Ensure the Child Safety Lock is turned off.

+ The air purifier is malfunctioning. Please contact Welov customer service.

Q8: Where to buy HEPA & Carbon Activated Filters ?

+ Please contact Welov customer service to get the purchase link.

Welov Customer Service Informations

- Email: [email protected]
- Page contact: https://welovhome.com/support
- Fanpage: https://www.facebook.com/welovhome/

Source: https://manualsfile.com/brand/bs69shjw5n/#how-to-contact-welov-customer-service

Source WELOV P200S Troubleshooting