Troubleshooting
If the headset does not function as expected, try the following steps to resolve the issue.
Find the symptoms of the issue in this Help Guide, and try any corrective actions listed.
Charge the headset.
You may be able to resolve some issues by charging the headset battery.
Reset the headset.
Initialize the headset.
This operation resets volume settings, etc., and deletes all pairing information.
No sound
Check that both the headset and the connected device (i.e., smartphone) are turned on.
Check that the headset and the transmitting Bluetooth device are connected via Bluetooth
A2DP.
Turn up the volume if it is too low.
Check that the connected device is playing back.
If you are connecting a computer to the headset, make sure the audio output setting of the
computer is set for a Bluetooth device.
Pair the headset and the Bluetooth device again.
Check that the headphone cable is connected firmly.
Low sound level
Turn up the volume of the headset and the connected device.
Connect the Bluetooth device to the headset once again.
Low sound quality
Turn down the volume of the connected device if it is too loud.
Keep the headset away from microwave ovens, Wi-Fi devices, etc.
Bring the headset closer to the Bluetooth device. Remove any obstacles between the headset
and the Bluetooth device.
Keep the headset away from a TV.
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