Question 1

Cleaning and Maintenance

Accepted Answer

It is recommended that the heater be cleaned at least one time during the operating season and before off season storage in order to provide the optimum level of performanceAlways disconnect the appliance from the mains by switching it off and removing the plug from the power outlet before cleaning•Turn the heater "OFF", unplug it and wait for the heater to cool down•Use only a soft cloth to gently wipe the outer surfaces of the heater clean•Do not use any cleaning agents or detergents•Never immerse the heater in water and never allow water to drip into the motor housing. Be sure not to wet the Heating Element and the switches•Do not allow water to run into the interior of the heater as this could result in a fire or electric shock hazard•For storage, you may leave the heater covered to protect it from dust. Store it in a cool, dry location and arrange the cable away from traffic areas so that it will not be tripped over or damaged

Question 2

Why is there no air coming out?

Accepted Answer

1. Re plug the power cord or test it with another socket2. Press the power button/remote control to power on3. Check the air inlet/outlet and see if there is any obstacles and abnormal deformations.

Question 3

Why is my heater not turning on?

Accepted Answer

1. Ensure that the voltage and frequency is the same as required in the user manual2. Check if the power button on the control panel is abnormal by turning it on/off via the remote control3. Check whether the LED light on the panel is on when plugged in4. Take a short video

Question 4

Why does the fan heat up so slowly?

Accepted Answer

1. Switch the unit to HI mode2. Switch to normal mode3. Clean the air inlet/outlet

Question 5

Why is my heater not warm enough?

Accepted Answer

1. Switch the unit to HI mode2. Switch to normal mode3. Check if ambient temperature or room temperature is too low. Test the unit in a different room.

Question 6

Why is my heater generating so much noise?

Accepted Answer

The higher the gear setting of the space heater, the louder the noise will be. We recommend turning down the unit speed to see if the noise will be reduced. Please also try the following steps1. Take a short video for us to confirm if it is abnormal2. Relocate the unit and ensure the heater is on a stable, secure surface3. Try to apply lubricant to the base if the noise only happens while the heater rotates

Question 7

Why is my LED screen blinking?

Accepted Answer

1. Ensure that the voltage and frequency is the same as required in the user manual2. Take a short video

Question 8

Why are the buttons on the control panel not working? Why is my remote not working?

Accepted Answer

Control panel1. Test with the remote control2. Take a short video of this issueRemote1. Test by controlling the space heater via the control panel2. Replace the battery in the remote as instructions in the User ManualNote: Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type

Question 9

Why does my heater shut off randomly?

Accepted Answer

1. Check if it is due to that the timer is on2. When the set temperature is reached, the heater will stop working, and come back on when ambient temperature is lower than the set temperature3. When the ambient temperature is above 50°C / 122°F, the heater will stop heating and the overheat alarm will be triggered with malfunction code "FF" on LED display and beeps. Please unplug it from the power source and power it on again when the ambient temperature drops below 50°C / 122°F

Question 10

Why is the OSC function not working?

Accepted Answer

1. Make sure the Oscillation Function has been activated. 2. Relocate the unit and make sure the heater is on a stable, secure surface.Note: If there is cracking sound when oscillating, please try to apply lubricant to the base if possible.

Question 11

Why is the appliance so hot?

Accepted Answer

1. It is normal that the surface of the heater will become hot during use. Normally, it is below 55°C.2. For Radiator Heater, the surface of the heater may reach 80°C maximumPlease unplug the power cord and wait the unit to cool down, then restart it

Question 12

There is odor coming out of the heater, what can I do?

Accepted Answer

For brand new machines, there will be a slight odor. It is recommended that customers use it with ventilation for the first few uses to dissipate the odor

Question 13

What can I do if the heater is tripping during use?

Accepted Answer

1. The power exceeds the home circuit load. Please unplug other high power appliances and try again2. If it is tripping due to product short circuit, replacement should be arranged

Question 14

What does E1 code mean?

Accepted Answer

Temperature sensor open circuit

Question 15

What does E2 code mean?

Accepted Answer

Temperature sensor short circuitTake a short video to confirm and replace it

Dreo DR-HSH001 24" Fast Quiet Oscillating Ceramic Space Heater

User Guide - Page 7