Use and Care Guide
Guide d’utilisation et d’entretien
Para obtener acceso al
Manual de uso y
cuidado en español, o para
obtener información adicional
acerca de su producto, visite:
www.whirlpool.com
Front-Loading Automatic Washer
Laveuse automatique à chargement frontal
If you have any problems or questions, visit us at www.whirlpool.com
Pour tout problème ou question, retrouvez-nous sur www.whirlpool.ca
W11156985A
W11156986A – SP
Designed to use only HE
High Efciency detergents.
Conçue uniquement pour une
utilisation avec des détergents
HE Haute efcacité.
2
TABLE OF CONTENTS
WASHER SAFETY ........................................................ 3
ACCESSORIES ............................................................. 4
CONTROL PANEL AND FEATURES ........................... 5
CYCLE GUIDE .............................................................. 8
CHOOSING THE RIGHT DETERGENT ......................11
USING THE DISPENSERS .......................................... 12
USING YOUR WASHER ..............................................13
WASHER MAINTENANCE ..........................................17
TROUBLESHOOTING .................................................21
WARRANTY ................................................................. 31
ASSISTANCE OR SERVICE ........................ Back Cover
TABLE DES MATIÈRES
SÉCURITÉ DE LA LAVEUSE ............................................32
ACCESSOIRES ..................................................................33
TABLEAU DE COMMANDE ET CARACTÉRISTIQUES ...34
GUIDE DES PROGRAMMES ............................................38
CHOIX DU DÉTERGENT APPROPRIÉ ............................45
UTILISATION DES DISTRIBUTEURS ..............................46
UTILISATION DE LA LAVEUSE ........................................47
ENTRETIEN DE LA LAVEUSE ..........................................51
DÉPANNAGE ......................................................................56
GARANTIE ...................................................................... 67
ASSISTANCE OU SERVICE ................ Couverture arrière
3
WASHER SAFETY
4
ACCESSORIES
INSTALLATION & MAINTENANCE
ACCESSORIES
FACTORY CERTIFIED PARTS – these three
words represent quality parts and accessories
designed specically for your appliance.
Time tested engineering that meets
our strict quality specications.
FACTORY CERTIFIED PARTS
Accessories designed for your appliance:
Customize your new washer and dryer with the following
genuine Whirlpool accessories. For more information on
options and ordering, call 1-866-698-2538 or visit us at:
www.whirlpoolparts.com. In Canada, call 1-800-688-2002
or visit us at www.whirlpool.ca.
15" Pedestal
Color-matched pedestals
raise the washer and dryer to
a more comfortable working
height. The large drawer
provides convenient storage.
Stack Kit
If space is at a premium, the
stack kit allows the dryer to be
installed on top of the washer.
5
CONTROL PANEL AND FEATURES
NOTES:
■ Not all features and cycles are on all models.
■ If your model has a touch interface, the control panel features a sensitive surface that responds to a light touch of your nger. To
ensure your selections are registered, touch the control panel with your ngertip, not your ngernail. When selecting a setting or
option, simply touch its name.
■ If your model has physical buttons, make sure to press the button rmly.
■
At cycle completion, your setting and option choices will be remembered for the next cycle. However, if power to the washer is
lost, the settings and options will go back to the factory defaults.
1
2
2
WHAT to wash
HOW to wash
3
Cycles and settings vary by model.
POWER
Select to turn the washer on and off. Select to stop/cancel
a cycle at any time.
WHAT TO WASH/HOW TO WASH
First determine what items are in the load that you are trying
to wash. Use that to guide your “What to Wash” selection.
Then determine how you want the washer to wash them
and make the appropriate “How to Wash” selection.
See “Cycle Guide” for cycle details. If you do not make a
“How to Wash” selection, the washer will automaticlly select
the recommended or last-used “How to Wash” cycle.
START/PAUSE
Touch and hold for 3 seconds until the light above Start/
Pause comes on to start a cycle, or touch once while a cycle
is in process to pause it.
CYCLE STATUS DISPLAY
The Cycle Status Display shows the progress of a cycle.
At each stage of the process, you may notice sounds
or pauses that are different from traditional washers.
1
2
3
4
Estimated Time Remaining
The Estimated Time Remaining shows the time required for
the cycle to complete. Factors such as load size, modiers,
options selected, and water pressure may affect the time
shown in the display. Tightly packed loads, unbalanced loads,
or excessive suds may cause the washer to lengthen the
cycle time as well.
Sensing
When Start/Pause is touched the washer will chime,
indicating it is starting. The drum will make a partial turn.
The door will click when it locks.
Once the door has locked, the washer will begin spinning
to sense the load size. This sensing process will continue
throughout the cycle.
After the load size is sensed, the estimated time based
on load size will be displayed and water will be added.
You may hear water owing through the dispenser,
adding detergent to the load. The actual cycle time may
be lengthened; however, the display will continue to show
the estimated time.
4
7
5
hold 3 sec for
Cycle Signal
hold 3 sec for
Control Lock
hold 3 sec for
FanFresh
hold 3 sec for
PreSoak
6
6
Washing
During the wash cycle, this will display to let you know
the cycle is in progress.
Drying (on some models)
During a drying cycle, this will display to let you know
the drying cycle is in progress.
Cool Down (on some models)
At the end of a drying cycle, your load will go through
a cool-down period.
PreSoak
This symbol will be displayed to let you know
a presoak is in progress.
Detergent Low (on some models)
When detergent in the bulk dispenser is running low,
the display will show the detergent level (Low).
Add Garment
When “Add Garment” is displayed, you may pause the
washer, open the door, and add items. Touch and hold
START/PAUSE to start the washer again.
Door Locked
The Door Locked symbol will display to
indicate that the door is locked and cannot
be opened without rst pausing or canceling the cycle.
Control Lock
When the Contol Lock symbol is displayed,
the buttons are disabled. Touch and hold EXTRA
RINSE for 3 seconds to enable the buttons.
FanFresh
®
(on some models)
This symbol will be displayed when the FanFresh
®
option is activated. The fan will turn on and the
load will tumble periodically for up to 12 hours.
End
Once the cycle is complete, “End” will display. Remove
the load promptly for best results.
CYCLE MODIFIERS
When you select a cycle, its default settings will light up.
Touch to adjust cycle modiers on the washer before
touching START/PAUSE. Additional wash modiers or
options selected after touching Start/Pause may not activate.
Once a wash setting is selected, it is saved for the cycle
selected. To return to factory default cycle settings, unplug
washer for 30 seconds; then plug back in. See “Cycle Guide”
for default cycle settings.
NOTE:
Some modiers
may increase or decrease the
estimated time remaining.
Temp
The recommended wash temperature is preset for
each cycle. Some preset temperatures can be changed.
You may select a different wash temperature based on
the level of soil and type of fabric being washed. For
best results, use the warmest wash water safe for your
fabric, following the garment label instructions. All wash
temperatures feature a cold rinse.
Spin
The recommended spin speed is preset for each cycle.
Some preset speeds can be changed.
■ Faster spin speeds mean shorter dry times, but may
increase wrinkling in your load.
■ Slower spin speeds reduce wrinkling, but will leave
your load more damp.
Soil
The recommended soil level is preset for each cycle.
Some preset soil levels can be changed. For heavily
soiled and sturdy fabrics, select the Heavy Soil Level
setting. For lightly soiled and delicate fabrics, select the
Light Soil Level setting. Lower soil level settings will help
reduce tangling and wrinkling.
hold 3 sec for
Cycle Signal
hold 3 sec for
Control Lock
hold 3 sec for
FanFresh
hold 3 sec for
PreSoak
5
UTILITY CYCLES
Clean Washer
Use this every 30 washes to keep the inside of your
washer fresh and clean. This cycle uses a higher water
level. Use with affresh
®
Washer Cleaner tablets or liquid
chlorine bleach to thoroughly clean the inside of your
washer. When using this cycle, the drum should be
empty. This cycle should not be interrupted. See the
“Washer Care” section.
Drain & Spin
This cycle removes excess water from the load or
special-care items washed by hand. Use this cycle
after a power failure. For some fabrics, you may choose
to set a slower spin speed. On some models: Touch
and hold DRAIN & SPIN for 3 seconds to set a Dry Only
cycle.
CYCLE OPTIONS
You may add or remove options for each cycle. Not all
options can be used with all cycles, and some are preset
to work with certain cycles. Options vary by model.
Steam Clean (on some models)
The Steam Clean option adds additional soak and
wash time to many cycles to help remove tough stains,
as well as a steam boost for added cleaning power.
An integrated heater helps to maintain optimal wash
temperatures. See “Cycle Guide” for cycles that allow
the Steam Clean option.
You can also touch and hold STEAM CLEAN
for 3 seconds to turn cycle signals on or off.
Extra Rinse
Activate this option to add an extra rinse to most
cycles.
You can also touch and hold EXTRA RINSE
for 3 seconds to disable/enable the Control Lock.
Wash & Dry (on some models)
Touch to add a drying cycle to your load after the wash
cycle has nished. The Wash & Dry option is designed
to wash and dry small loads overnight. Cycle time
will vary based on load composition. For optimal dry
performance and cycle time, load the drum no more
than one-quarter full. The cycle will automatically
terminate after a maximum 12-hour cycle time.
You can also touch and hold WASH & DRY for
3 seconds to activate/deactivate the FanFresh
®
option. Use the FanFresh
®
option if you will be
unable to remove the load promptly. The washer
will automatically activate the fan after the cycle ends
and tumble the load periodically for up to 12 hours.
IMPORTANT:
■ Do not use dryer sheets.
■ Do not dry comforters or large blankets.
Load & Go™ (on some models)
Touch to select this option If you want to automatically
add HE detergent to the wash load at the proper time.
IMPORTANT: When using the dispenser cartridge
with concentrated liquid detergent, be sure to change
the detergent concentration settings in the control if
the detergent used is different than factory preset of
2x concentration. Change the detergent concentration
setting by touching and holding TEMP and SOIL for
3 seconds.
You can also touch and hold LOAD & GO™ for 3
seconds to set a presoak.
PreSoak (on some models)
Touch to add a presoak time of your choice
to a wash cycle.
6
7
hold 3 sec for
Cycle Signal
hold 3 sec for
Control Lock
hold 3 sec for
FanFresh
hold 3 sec for
PreSoak
7
DISPENSERS
Load & Go™ Bulk Dispenser (only on some models –
varies by model)
The Load & Go™ bulk dispenser gives you the convenience
of not having to add the HE detergent to the wash load
every time. It also determines the best amount of detergent
and the best time to add it to the load. See the “Using the
Dispensers” section for information on using the dispenser
drawer.
Single Load Dispenser Drawer
The single load dispenser drawer gives you the convenience
of adding HE detergent, liquid chlorine bleach, and liquid fabric
softener to the wash load at the proper time. See the “Using
the Dispensers” section for information on using the dispenser
drawer.
D
E
C
A
2-Liter Bulk Liquid High Efficiency (HE) detergent
dispenser
This bulk dispenser holds up to 67.6 oz (2 L) of liquid HE
detergent.
B
1-Liter Bulk Liquid High Efficiency (HE) detergent
dispenser
This bulk dispenser holds up to 33.8 oz (1 L) of liquid HE
detergent.
Each dispenser holds enough detergent for many loads
of laundry. Each adds the appropriate quantity of HE
detergent to the wash load at the proper time. See the
“Using the Dispensers” section for information on using
the dispenser.
IMPORTANT: Do not use chlorine bleach or powdered
detergent in the bulk dispenser. Powdered detergent must
be added to the single load dispenser. See the “Using the
Washer” section.
8
A
B
Washer comes with choice of a 1- or 2-liter bulk liquid
detergent dispenser.
C
High Efficiency (HE) detergent compartment
This compartment holds liquid or powdered HE detergent
for your main wash cycle, and automatically dispenses
detergent in the cycle.
D
Liquid fabric softener compartment
This compartment holds liquid fabric softener. It
automatically dispenses liquid fabric softener at the
optimum time in the cycle.
E
Liquid chlorine bleach compartment
This compartment automatically dilutes and dispenses
liquid chlorine bleach at the optimum time during the
rst rinse after the wash cycle. It cannot dilute powdered
bleach.
8
CYCLE GUIDE
You can use this washer to wash only or to wash and dry. This washer has a unique user interface to help you select the best cycle for
your load. The “What to Wash” “How to Wash” layout guides you to the optimal cycle in two easy steps:
First determine what items are in the load that you are trying to wash. Use that to guide your “What to Wash” selection. Then determine
how you want the washer to wash them and select the appropriate “How to Wash” selection. Selecting “What to Wash” will automatically
select a default “How to Wash selection,” so selecting a “How to Wash” is optional. See chart below for more details.
What items Do You Want to Wash?
“What to Wash”
Cycle Selection:
Cottons, linens, and mixed garment loads Regular
No-iron fabrics, dress shirts/pants, synthetics, sheer/lacy garments Delicates
Large items such as small comforters, sleeping bags, jackets, and washable rugs Bulky Items
White fabrics/garments Whites
Bright- or dark-colored cottons, linens, and mixed loads Colors
Sturdy towels and washcloths Towels
How Do You Want to Wash Them?
“How to Wash”
Cycle Selection:
Regular/Normal Normal
With fewer wrinkles Wrinkle Control
Intense Cleaning Heavy Duty
Eliminate 99.9% of three common household bacteria Sanitize* (with Oxi –on some models)
Gentle cleaning with cold water Cold Wash
Fast Quick
Settings and options shown in bold are default settings for that wash cycle. For best fabric care, choose the cycle, options, and
settings that best t the load being washed. Always read and follow fabric care labels and laundry product instructions. Avoid tightly
packing the washer. The washer will not rinse well or spin correctly if tightly packed. If running Wash & Dry, loading the drum 1/4 full or
less will improve drying performance and cycle time. Not all settings are available with each cycle, and some options cannot be used
together. Not all options are available on all models.
What How Basic Settings Additional Options
Temp Spin Soil Steam Clean Extra Rinse PreSoak Wash
& Dry
Load
& Go™
Regular Normal
Hot
Very Warm
Warm
Cool
Cold
Fast
Medium Fast
Medium
Off
Light
Normal
Heavy
X X X X X
Wrinkle
Control
Hot
Very Warm
Warm
Cool
Cold
Fast
Medium Fast
Medium
Slow
Off
Light
Normal
Heavy
X X X X X
Heavy Duty
Hot
Very Warm
Warm
Cool
Cold
Fast
Medium Fast
Medium
Off
Light
Normal
Heavy
X X X X X
Sanitize*
(with Oxi –
on some
models)
Hot Fast
Medium Fast
Medium
Light
Normal
Heavy
X X X X
Cold Wash
Hot
Very Warm
Warm
Cool
Cold
Fast
Medium Fast
Medium
Off
Light
Normal
Heavy
X X X X
Quick
Hot
Very Warm
Warm
Cool
Cold
Fast
Medium Fast
Medium
Off
Light
Normal
Heavy
X X X X X
* This cycle eliminates 99.9% of the most common bacteria found in clothes, sheets, and towels. Using the highest wash temperature available and
adding a powdered Oxi product in the drum (on some models) ensures sanitization. Check recommended wash temperature of your items and use the
amount of Oxi recommended by the manufacturer (on some models). Bacteria tested were K. pneumonia, P. aureginosa, and S. aureus.
9
What How Basic Settings Additional Options
Temp Spin Soil Steam Clean Extra Rinse PreSoak Wash
& Dry
Load
& Go™
Delicates Normal
Hot
Very Warm
Warm
Cool
Cold
Fast
Medium Fast
Medium
Slow
Off
Light
Normal
Heavy
X X X X X
Quick
Hot
Very Warm
Warm
Cool
Cold
Fast
Medium Fast
Medium
Slow
Off
Light
Normal
Heavy
X X X X X
Wrinkle
Control
Hot
Very Warm
Warm
Cool
Cold
Fast
Medium Fast
Medium
Slow
Off
Light
Normal
Heavy
X X X X X
Heavy Duty
Hot
Very Warm
Warm
Cool
Cold
Fast
Medium Fast
Medium
Slow
Off
Light
Normal
Heavy
X X X X X
Cold Wash
Hot
Very Warm
Warm
Cool
Cold
Fast
Medium Fast
Medium
Slow
Off
Light
Normal
Heavy
X X X X
Sanitize*
(with Oxi –
on some
models)
Hot Fast
Medium Fast
Medium
Slow
Off
Light
Normal
Heavy
X X X X
Bulky Items Normal
Hot
Very Warm
Warm
Cool
Cold
Fast
Medium Fast
Medium
Slow
Off
Light
Normal
Heavy
X X X X X
Quick
Hot
Very Warm
Warm
Cool
Cold
Fast
Medium Fast
Medium
Slow
Off
Light
Normal
Heavy
X X X X X
Wrinkle
Control
Hot
Very Warm
Warm
Cool
Cold
Fast
Medium Fast
Medium
Slow
Off
Light
Normal
Heavy
X X X X X
Heavy Duty
Hot
Very Warm
Warm
Cool
Cold
Fast
Medium Fast
Medium
Slow
Off
Light
Normal
Heavy
X X X X X
Cold Wash
Hot
Very Warm
Warm
Cool
Cold
Fast
Medium Fas
t
Medium
Slow
Off
Light
Normal
Heavy
X X X X
* This cycle eliminates 99.9% of the most common bacteria found in clothes, sheets, and towels. Using the highest wash temperature available and
adding a powdered Oxi product in the drum (on some models) ensures sanitization. Check recommended wash temperature of your items and use the
amount of Oxi recommended by the manufacturer (on some models). Bacteria tested were K. pneumonia, P. aureginosa, and S. aureus.
10
What How Basic Settings Additional Options
Temp Spin Soil Steam Clean Extra Rinse PreSoak Wash
& Dry
Load
& Go™
Whites Normal
Hot
Very Warm
Warm
Cool
Cold
Fast
Medium Fast
Medium
Slow
Off
Light
Normal
Heavy
X X X X X
Quick
Hot
Very Warm
Warm
Cool
Cold
Fast
Medium Fast
Medium
Slow
Off
Light
Normal
Heavy
X X X X X
Wrinkle
Control
Hot
Very Warm
Warm
Cool
Cold
Fast
Medium Fast
Medium
Slow
Off
Light
Normal
Heavy
X X X X X
Heavy Duty
Hot
Very Warm
Warm
Cool
Cold
Fast
Medium Fast
Medium
Slow
Off
Light
Normal
Heavy
X X X X X
Cold Wash
Hot
Very Warm
Warm
Cool
Cold
Fast
Medium Fast
Medium
Slow
Off
Light
Normal
Heavy
X X X X
Sanitize*
(with Oxi –
on some
models)
Hot Fast
Medium Fast
Medium
Slow
Off
Light
Normal
Heavy
X X X X
Colors Normal
Hot
Very Warm
Warm
Cool
Cold
Fast
Medium Fast
Medium
Slow
Off
Light
Normal
Heavy
X X X X X
Quick
Hot
Very Warm
Warm
Cool
Cold
Fast
Medium Fast
Medium
Slow
Off
Light
Normal
Heavy
X X X X X
Wrinkle
Control
Hot
Very Warm
Warm
Cool
Cold
Fast
Medium Fast
Medium
Slow
Off
Light
Normal
Heavy
X X X X X
Heavy Duty
Hot
Very Warm
Warm
Cool
Cold
Fast
Medium Fast
Medium
Slow
Off
Light
Normal
Heavy
X X X X X
Cold Wash
Hot
Very Warm
Warm
Cool
Cold
Fast
Medium Fast
Medium
Slow
Off
Light
Normal
Heavy
X X X X
Sanitize*
(with Oxi –
on some
models)
Hot Fast
Medium Fast
Medium
Slow
Off
Light
Normal
Heavy
X X X X
* This cycle eliminates 99.9% of the most common bacteria found in clothes, sheets, and towels. Using the highest wash temperature available and
adding a powdered Oxi product in the drum (on some models) ensures sanitization. Check recommended wash temperature of your items and use the
amount of Oxi recommended by the manufacturer (on some models). Bacteria tested were K. pneumonia, P. aureginosa, and S. aureus.
11
What How Basic Settings Additional Options
Temp Spin Soil Steam Clean Extra Rinse PreSoak Wash
& Dry
Load
& Go™
Towels Normal
Hot
Very Warm
Warm
Cool
Cold
Fast
Medium Fast
Medium
Slow
Off
Light
Normal
Heavy
X X X X X
Quick
Hot
Very Warm
Warm
Cool
Cold
Fast
Medium Fast
Medium
Slow
Off
Light
Normal
Heavy
X X X X X
Wrinkle
Control
Hot
Very Warm
Warm
Cool
Cold
Fast
Medium Fast
Medium
Slow
Off
Light
Normal
Heavy
X X X X X
Heavy Duty
Hot
Very Warm
Warm
Cool
Cold
Fast
Medium Fast
Medium
Slow
Off
Light
Normal
Heavy
X X X X X
Cold Wash
Hot
Very Warm
Warm
Cool
Cold
Fast
Medium Fast
Medium
Slow
Off
Light
Normal
Heavy
X X X X
Sanitize*
(with Oxi –
on some
models)
Hot Fast
Medium Fast
Medium
Slow
Off
Light
Normal
Heavy
X X X X
CHOOSING THE RIGHT DETERGENT
Use only High Efciency detergents. The package will be marked
“HE” or “High Efciency.” Low-water washing creates excessive
sudsing with a non-HE detergent. Using non-HE detergent
will likely result in longer cycle times and reduced rinsing
performance. It may also result in component malfunction and,
over time, buildup of mold or mildew. HE detergents should be
low-sudsing and quick-dispersing to produce the right amount
of suds for the best performance. They should hold soil in
suspension so it is not redeposited onto clean clothes. Not all
detergents labeled as High Efciency are identical in formulation
and their ability to reduce suds. For example, natural, organic,
or homemade HE detergents may generate a high level of suds.
If you use one of these and see a “SUD” error code appear in
the display, consider using a different HE detergent. Always
follow the detergent manufacturer’s instructions to determine
the amount of detergent to use.
Use only High Efciency (HE) detergent.
About Detergent Concentration
Today’s liquid HE detergents are concentrated. Most brands of
concentrated HE detergent will show the level of concentration
on the bottle.
However, if the detergent bottle does not give the concentration,
it can be easily calculated. Just divide the package size in uid
ounces by the number of loads. Then refer to the chart below
to nd the concentration.
If you do not get your desired cleaning results, try using a lower
concentration number. If you have excess suds, try using a
higher concentration number.
If detergent concentration is not 2x, change the detergent
concentration setting by touching and holding TEMP and SOIL
for 3 seconds.
Concentration Number of ounces ÷ number of loads
2X 1.5–2.49 (44.4 mL–73.6 mL)
3X 0.9–1.49 (26.6 mL–44.1 mL)
4X 0.7–0.89 (20.7 mL–26.3 mL)
5X 0.5–0.69 (14.8 mL–20.4 mL)
6X 0.3–0.49 (8.9 mL–14.5 mL)
Government energy certications for models WFW8620H and WFW862CH were based on the REGULAR (WHAT TO WASH), NORMAL
(HOW TO WASH), FASTEST SELECTABLE SPIN SPEED, HOLDING “DRAIN & SPIN” for 3 SECONDS TO ACTIVATE TIMED DRY
(4 HOURS - 1 TIME ONLY), DRYING TEMPERATURE SETTING NON - SELECTABLE. The as–shipped defaults of REGULAR
(WHAT TO WASH), NORMAL (HOW TO WASH), WARM TEMP, SPIN SPEED FAST were not used for energy testing.
* This cycle eliminates 99.9% of the most common bacteria found in clothes, sheets, and towels. Using the highest wash temperature available and
adding a powdered Oxi product in the drum (on some models) ensures sanitization. Check recommended wash temperature of your items and use the
amount of Oxi recommended by the manufacturer (on some models). Bacteria tested were K. pneumonia, P. aureginosa, and S. aureus.
12
PRELIMINARY
DRAFT
USING THE DISPENSERS (varies by model)
1. For automatic dispensing, open the bulk dispenser drawer
using the handle at the base of the washer. For a single load,
open the single load dispenser drawer at the top left corner
of the washer and disable the Load & Go™ option.
2. Add laundry products as described below.
3. Slowly close the dispenser drawer. Make sure it is
completely closed.
NOTES:
■
A small amount of water may remain in the single load
dispenser from the previous wash cycle. This is normal.
■
See “About Detergent Concentration” for information on
detergent concentration.
■
On some models:
When detergent in the bulk dispenser is
running low, the display will show the detergent level (Low).
■
Add single-dose and Oxi-type boosters to the drum before
loading items. See the “Using Your Washer” section.
Adding HE detergent to dispenser
Powdered detergent:
Lift the selector to the high
position. Add directly to the
compartment.
Use only High Efciency
(HE) detergent.
Load & Go
™
bulk dispenser (on some models)
Adding detergent for a single load
IMPORTANT:
■ Disable the Load & Go™ option before starting a single
load.
■ Do not add single-dose laundry packet to dispenser
drawer.
HE detergent
compartment
Use only High Efciency (HE)
liquid detergents. The bulk
dispensers will hold about 67.6 oz
(2 L) or 33.8 oz (1 L) of liquid HE
detergent, depending on dispenser,
or enough for many loads of laundry.
To Fill Bulk Dispeners:
Open the dispenser drawer by pulling on the handle at
the base of the washer. If desired, the drawer can be
completely removed from the washer.
Locate the Load & Go™ bulk
dispenser. Gently pull up on the
tab located on the bulk dispenser
lid to lift the ll door.
Fill to the “MAX” line (see
illustrations at right) with HE
liquid detergent. Close ll door.
It will click into place. Make sure
the concentration is correct (see
the “Choosing the Right Detergent”
section.
The dispensers should be rinsed out
when changing detergents or when
the washer will not be used for
extended periods. For instructions
on cleaning the dispenser cartridge,
see the “Washer Care” section.
Use only High
Efciency (HE)
detergent.
Liquid detergent:
Push down the selector
to the low position. Add
directly to the compartment.
Selector
Pour a measured amount of HE detergent into detergent
compartment. For powdered detergent, lift the selector
to the high position. For liquid detergent, push down the
selector to the low position.
Do not overll; adding too much detergent may cause
detergent to be dispensed into the washer too early.
Tab
“MAX” line
13
USING YOUR WASHER
First wash cycle without laundry
Before washing clothes for the rst time, set up the Load & Go™
bulk dispenser (on some models) or add detergent to the single-
dose dispenser (see the “Using the Dispensers” section). Choose
the Regular (what to wash) and Quick (how to wash) cycle and
run it without clothes. Use only HE detergent. This initial cycle
serves to ensure the interior is clean.
1. Sort and prepare your laundry
Sort items by recommended cycle, water temperature, and
colorfastness. Separate heavily soiled items from lightly soiled.
Separate delicate items from sturdy fabrics. Treat stains promptly
and check for colorfastness by testing stain remover products on
an inside seam.
IMPORTANT:
■ Empty pockets. Loose change, buttons, or any small object
can plug pumps and may require a service call.
■ Close zippers, fasten hooks, tie strings and sashes, and
remove non-washable trim and ornaments.
■ Mend rips and tears to avoid further damage to items
during washing.
■ Turn knits inside out to prevent pilling. Separate lint-takers
from lint-givers. Synthetics, knits, and corduroy fabrics will
pick up lint from towels, rugs, and chenille fabrics.
■ Do not dry garments if stains remain after washing because
heat can set stains into fabric.
■ Always read and follow fabric care labels and laundry
product instructions. Improper usage may cause damage
to your garments.
2. Add laundry products, if desired
Single-dose laundry packets, Oxi-type boosters, color-safe
bleach, or scented crystals can be added to the drum prior to
adding laundry. When using single-dose laundry packets, make
sure that the bulk dispenser is disabled (on some models) or off
(see the “Control Panel and Features” section).
NOTE: Always follow manufacturer’s instructions.
14
3. Load laundry into washer
Place a load of sorted items loosely in the washer. Items need
to move freely for best cleaning and to reduce wrinkling and
tangling. If using the Wash & Dry option, loading the drum
half full or less and not interrupting the drying cycle by opening
the door will improve drying performance and cycle time. Close
the washer door by pushing it rmly until the latch clicks.
■ Push load fully into the washer. Make sure no items are
resting on the rubber seal to avoid trapping them between
the seal and the door window.
■ Mix large and small items and avoid washing single items.
Load evenly.
■ Wash small items in mesh garment bags. For multiple items,
use more than one bag and ll bags equally.
4. Add HE detergent
Liquid HE detergent
bulk dispenser
Adjust the selector, based on type of HE detergent used
(either liquid or powdered). Add a measured amount of
detergent directly into the detergent compartment. See the
“Using the Dispensers” section. Disable the Load & Go™
option.
Single load
powdered
HE detergent
Single load
liquid
HE detergent
Load & Go™ Bulk Dispenser (on some models)
Single Load Dispenser Drawer
NOTE: Do not add single-dose laundry packets, Oxi-type
boosters, color-safe bleach, or scented crystals to dispensers.
They will not dispense correctly.
If the bulk dispenser already contains enough detergent to
wash your load, simply choose the Load & Go™ option as
described in Step 10. If you need to add detergent to the
bulk dispenser, see “Using the Dispensers” section.
OR
15
Pour a measured amount of liquid fabric softener into liquid
fabric softener compartment. Always follow manufacturer’s
directions for correct amount of fabric softener, based on
your load size.
Fabric softener is always dispensed in the last rinse, even
if Extra Rinse is selected.
IMPORTANT: Do not overll, dilute, or use more than
the manufacturer-recommended quantity of fabric softener.
Do not ll past the “MAX” line. Overlling dispenser will
cause fabric softener to immediately dispense into washer.
■ Do not spill or drip any fabric softener onto the clothes.
■ Do not use liquid fabric softener dispenser balls in this
washer. They will not dispense correctly.
■ Do not use fabric softener sheets, as they can stain
the load.
5. Add liquid fabric softener to single
load dispenser, if desired
7. Touch POWER to turn on washer
8. Select a wash program/cycle
First, choose what you want to wash by touching a selection in
the top row. Next, choose how you want to wash your load by
touching a selection in the bottom row to choose the best cycle
combination for your load. See “Cycle Guide” for details on
cycles features.
9. Adjust cycle modiers, if desired*
The led indicator lights will show the default settings for the
selected cycle. To adjust a setting, touch its name – Temp,
Spin, or Soil. Adjusting settings may change the Estimated
Time Remaining. Tightly packing the load, unbalanced loads,
or excessive suds may also cause the washer to increase the
cycle time.
10. Select any additional options*
To add an option to the cycle, touch its name – Steam Clean,
Extra Rinse, or Wash & Dry. If you wish to use the bulk dispenser
(on some models), select Load & Go™. For other options, touch
and hold the buttons indicated for 3 seconds. To remove an
option from the selected cycle, touch that button again.
* Not all options and settings are available with all cycles.
See “Cycle Guide” for available options and settings.
Add liquid chlorine bleach to the bleach compartment.
Do not overll, dilute, or use more than 2⁄3 cup (165 mL).
Do not use color-safe bleach or Oxi in the same cycle with
liquid chlorine bleach.
IMPORTANT:
■ Always measure liquid chlorine bleach. Use a measuring
cup with a pour spout; do not guess.
■ Do not ll beyond the “MAX” line. Overlling could
cause garment damage.
■ Do not use thickened, easy-pour, or no-splash bleach
when running the Clean Washer with affresh
®
cycle, as
excess suds may occur.
■ On some models: Do not add liquid chlorine bleach to
the bulk dispenser.
■ Slowly close dispenser drawers. Make sure the drawers
are closed completely.
6. Add liquid chlorine bleach to
single load dispenser, if desired
16
11. Touch and hold START/PAUSE
to begin wash cycle
Touch and hold START/PAUSE for 3 seconds to start the wash
cycle. To pause a cycle in progress, touch START/PAUSE once;
then touch and hold again to continue the cycle. To cancel a
cycle, touch and hold POWER and run Drain & Spin to remove
any excess water.
Once you touch and hold START/PAUSE, you will hear the door
lock. The washer door will remain locked during the wash cycle.
Unlocking the door to add garments:
If you need to open the door to add one or two
missed garments, you may do so while the
“Add Garment” light is lit. The time allowed
to add a garment will vary based on cycle
selection and load size.
Touch START/PAUSE once; the door will unlock
once the washer movement has stopped.
This may take several minutes. Then close
door and touch and hold START/PAUSE again
to restart the cycle.
Adding items after “Add Garment” light is off:
Cancel current cycle. Water will drain and you will need
to reselect cycle and restart.
For best wash performance and optimal energy savings,
add garments only when the “Add Garment” light is on.
12. Remove garments promptly
after cycle is nished
Promptly remove garments after cycle
has completed to avoid odor and rusting of
metal objects on garments. When unloading
garments, pull back the door seal and check
for small items between the tub and the
washer drum.
If you will be unable to remove the load
promptly, use the FanFresh
®
option if it is
available on your model. If the FanFresh
®
option is selected,
the washer will automatically activate the fan once the cycle
ends and tumble the load periodically for up to 12 hours. After
a Wash & Dry cycle, promptly remove garments after cycle has
completed to reduce wrinkling.
NOTES:
■
To cancel the FanFresh
®
option, touch POWER or START/
PAUSE.
■ This washer has a tight seal to avoid water leaks. To avoid
odors, leave the door open to allow the washer to dry
between uses.
■ If a dry cycle is interrupted and the load removed before
the cool-down period at the end of the cycle, the load will
be very hot.
17
WASHER MAINTENANCE
Replace inlet hoses after ve years of use to reduce the risk
of hose failure. Periodically inspect and replace inlet hoses
if bulges, kinks, cuts, wear, or leaks are found.
When replacing your inlet hoses:
Mark the date of replacement on the label with a permanent
marker.
Check that the old washers are not stuck on the washer inlet
valves.
Use new washers in the new inlet hoses to ensure a proper seal.
WATER INLET HOSES
WASHER CARE
Recommendations to Help Keep Your Washer Clean and
Performing at Its Best
1. Always use High Efciency (HE) detergents and follow the
HE detergent manufacturer’s instructions regarding the
amount of HE detergent to use. Never use more than the
recommended amount because that may increase the
rate at which detergent and soil residue accumulate inside
your washer which, in turn, may result in undesirable odor.
2. Use warm or hot water washes sometimes (not
exclusively cold water washes) because they do a better
job of controlling the rate at which soils and detergent
accumulate.
3. Always leave the washer door slightly ajar between
uses to help dry out the washer and avoid the buildup
of odor-causing residue.
4. Periodically clean residue from all interior surfaces of the
window. For better care, wipe the entire inside of the door
with a damp cloth.
Cleaning Your Front Loading Washer
Read these instructions completely before beginning the
routine cleaning processes recommended below. This washer
maintenance procedure should be performed, at a minimum,
once per month or every 30 wash cycles, whichever occurs
sooner, to control the rate at which soils and detergent may
otherwise accumulate in your washer.
Cleaning the Door Seal
1. Open the washer door and remove any clothing or items
from the washer.
2. Inspect the gray-colored seal between the door opening
and the drum for stained areas, soil buildup, or lint. Pull
back the seal to inspect all areas under the seal and to
check for foreign objects or lint.
3. If stained areas, soil buildup, or lint are found, wipe down
these areas of the seal using either of the following two
procedures:
a. affresh
®
Machine Cleaning Wipes Procedure:
i. When the cycle is complete, gently pull back the
rubber door seal and clean the entire surface with the
textured side of an affresh
®
Machine Cleaning Wipe.
b. Dilute Liquid Chlorine Bleach Procedure:
i. Mix a dilute bleach solution, using 3/4 cup (177 mL)
of liquid chlorine bleach and 1 gallon (3.8 L) of warm
tap water.
ii. Wipe the seal area with the dilute solution, using
a damp cloth.
WASHER CARE (cont.)
iii. Let stand 5 minutes.
iv. Wipe down area thoroughly with a dry cloth and let
washer interior air dry with door open.
IMPORTANT:
■ Wear rubber gloves when cleaning with bleach.
■ Refer to the bleach manufacturer’s instructions for
proper use.
Cleaning the Inside of the Washer
This washer has a special cycle that uses higher water
volumes in combination with affresh
®
Washer Cleaner or
regular liquid chlorine bleach to thoroughly clean the inside
of the washer. Steam washer models also utilize steam to
enhance cleaning in this special cycle.
IMPORTANT: Do not use thickened, easy-pour, or no-splash
bleach when running the Clean Washer with affresh
®
cycle as
excess suds may occur.
NOTE: Read these instructions completely before beginning
the cleaning process.
Begin procedure
1. Clean Washer with affresh
®
Cycle Procedure
(Recommended for best performance):
a. Open the washer door and remove any clothing
or items.
b. Use an affresh
®
Machine Cleaning Wipe or a soft,
damp cloth or sponge to clean the inside door window.
c. Add an affresh
®
Washer Cleaner tablet to the
washer drum.
d. Do not add the affresh
®
Washer Cleaner tablet to
the dispenser drawer.
e. Do not add any detergent or other chemical to the
washer when following this procedure.
f. Close the washer door.
g. Select the Clean Washer with affresh
®
cycle.
h. On some models: Select the FanFresh
®
option to help
dry the washer interior after the cycle is complete.
NOTE: The washer remembers your last option selection
and will use it for future wash cycles until you deselect
that option.
i. Touch and hold START/PAUSE to begin the cycle.
The Clean Washer with affresh
®
cycle operation
is described below.
2. Chlorine Bleach Procedure:
a. Open the washer door and remove any clothing
or items.
b. Open the single load dispenser drawer and add
regular liquid chlorine bleach to the “MAX” line in
both the bleach compartment and the fabric softener
compartment. Either traditional or HE chlorine bleach
can be used.
IMPORTANT: Do not use thickened, easy-pour,
or no-splash bleach as excess suds may occur.
NOTE: Use of more liquid chlorine bleach than is
recommended above could cause washer damage
over time.
18
WASHER CARE (cont.)
c. Close the washer door and the dispenser drawer.
d. Do not add any detergent or other chemicals to the
washer when following this procedure.
e. Select the Clean Washer with affresh
®
cycle.
f. On some models: Select the FanFresh
®
option
to help dry the washer interior after the cycle is
complete.
NOTE: The washer remembers your last option
selection and will use it for future wash cycles until
you deselect that option.
g. Touch and hold START/PAUSE to begin the cycle.
The Clean Washer with affresh
®
cycle operation
is described below.
NOTE: For best results, do not interrupt cycle.
Description of Clean Washer with affresh
®
Cycle
Operation:
1. The Clean Washer with affresh
®
cycle will determine
whether clothing or other items are in the washer.
2. If no items are detected in the washer, it will proceed with
the cycle.
a. If any items are detected in the washer, “rL”
(remove load) will be displayed. The door will unlock.
Open washer and remove any garments from the
washer drum.
b. Touch POWER to clear the “rL” code.
c. Touch and hold START/PAUSE to restart the cycle.
3. Steam models only: During the rst 20 minutes of the
cycle, it will activate the steamer but the drum will not
spin or ll with water. You may see condensation on the
door window during this initial phase. If you are using
an affresh
®
Washer Cleaner tablet, it will not dissolve
completely during the steam phase. This is normal.
After the cycle is complete, leave the door open slightly to
allow for better ventilation and drying of the washer interior.
Cleaning the Dispensers
After using the Clean Washer with affresh
®
cycle, you may
nd some residue buildup in the washer’s dispensers.
To remove residue from the single load dispenser, remove
the drawer and wipe the surfaces with an affresh
®
Machine
Cleaning Wipe or a damp cloth and towel dry either before
or after you run the Clean Washer with affresh
®
cycle. Use
an all-purpose surface cleaner, if needed.
On some models: To remove residue from the Load & Go™
bulk dispenser, lift the handle on the dispenser housing and
pull to remove it from the washer cabinet; then rinse the
dispenser thoroughly with running water. Wipe the outside
dispenser surface with an affresh
®
Machine Cleaning Wipe
or a damp cloth, and towel dry. Use an all-purpose surface
cleaner, if needed.
Replace the dispenser in the washer cabinet and make sure
that it is correctly seated.
IMPORTANT: Dispensers are not dishwasher-safe.
Cleaning the Outside of the Washer
Use an affresh
®
Machine Cleaning Wipe or a soft, damp
cloth or sponge to wipe up any spills. Occasionally wipe the
outside of your washer to help keep it looking new. Use an
affresh
®
Machine Cleaning Wipe or mild soap and water.
IMPORTANT: To avoid damaging the washer’s nish, do not
use abrasive products.
CLEAN WASHER CYCLE REMINDER
NOTE: Not all models have the Clean Washer with affresh
®
cycle reminder light.
The Clean Washer with affresh
®
LED will ash at the end of a
wash cycle when the washer has run 30 wash cycles. This is
a reminder to run the Clean Washer with affresh
®
cycle.
If the Clean Washer with affresh
®
cycle is not turned on, the
LED will stop ashing at the end of a wash cycle after running
three more regular wash cycles. After 30 more wash cycles
are completed, the Clean Washer with affresh
®
LED will again
ash at the end of a wash cycle as a reminder.
REMOVING THE DISPENSER (cont.)
Removing the Dispenser
To remove:
1. Pull dispenser drawer out until it stops.
2. Press down on the release tab and pull straight out
to remove the dispenser.
3. Lift off cover panel
by pulling straight up.
To replace:
1. Position cover panel back
onto posts on dispenser.
Apply slight pressure on
cover panel to seat it.
2. Align edges of dispenser
with guides in washer;
then slide dispenser
back into slot.
Single Load Dispenser Drawer
19
It is recommended that you rinse out the Load & Go
™
containers when relling, when changing detergent types or
concentrations, or when the washer will not be used for an
extended period.
1. Pull the dispenser drawer out until it stops.
2. Lift out the Load & Go
™
containers.
3. Lift the ll lid and ush interior thoroughly with warm water.
4. Allow to air dry.
IMPORTANT: Containers are not dishwasher-safe.
CLEANING LOAD & GO
™
CONTAINERS
(on some models)
Operate your washer only when you are home. If moving
or not using your washer for a period of time, follow these
steps:
1. Unplug or disconnect power to washer.
2. Turn off water supply to washer to avoid ooding due
to water pressure surges.
HELPFUL TIP: Attach a reminder note to the washer
to turn the water back on before washer’s next use.
3. Clean the dispensers. See “Cleaning the Dispensers.”
NON-USE AND VACATION CARE
WINTER STORAGE CARE
IMPORTANT: To avoid damage, install and store washer
where it will not freeze. Because some water may stay in
hoses, freezing can damage washer. If storing or moving
during freezing weather, winterize your washer.
To winterize washer:
1. Shut off both water faucets; then disconnect and drain
water inlet hoses.
HELPFUL TIP: Attach a reminder note to the washer
to turn the water back on before washer’s next use.
2. Put 1 qt. (1 L) of R.V.-type antifreeze in washer drum
and run washer on Normal cycle for about 2 minutes
to mix antifreeze and remaining water.
3. Unplug washer or disconnect power.
TRANSPORTING YOUR WASHER
1. Shut off both water faucets. Disconnect and drain water
inlet hoses.
2. If washer will be moved during freezing weather, follow
“Winter Storage Care” directions before moving.
3. Disconnect drain hose from drain system and from back
of washer.
4. Unplug power cord.
5. Place inlet hoses and drain hose inside washer drum.
6. Bundle power cord with a rubber band or cable tie to
keep it from hanging to the ground.
IMPORTANT: Call for service to install new transport bolts.
Do not reuse transport bolts. Washer must be transported
in the upright position. To avoid structural damage to
your washer, it must be properly set up for relocation
by a certied technician.
REINSTALLING/USING WASHER AGAIN
To reinstall washer after non-use, vacation, winter storage,
or moving:
1.
Refer to Installation Instructions to locate, level, and
connect washer.
2.
Before using again, run washer through the following
recommended procedure:
To use washer again:
1.
Flush water pipes and hoses. Reconnect water inlet
hoses. Turn on both water faucets.
2.
Plug in washer or reconnect power.
3.
Run washer through Heavy Duty cycle to clean washer
and remove antifreeze, if used. Use only HE detergent.
Use half the manufacturer’s recommended amount for
a medium-size load.
20
4. Remove large clumps of lint by hand from the lter and
place lint in a suitable waste container. Remove remaining
residue from the lter by rinsing with water.
5. Reinsert the drain pump lter by turning it clockwise.
Make sure to turn it in as far as it will go, with the lter
handle remaining as close as possible to the vertical
position.
6. Replace and close the dispenser drawer. Make sure to
insert both rails simultaneously when replacing the drawer.
You will hear a clicking sound that indicates the rails have
engaged. To ensure proper placement of the drawer, pull
out fully. The drawer should be fully engaged and the rails
locked in placed. Make sure the drain hose is secured in
the hose clip and tucked underneath the cutout.
CLEANING THE DRAIN PUMP FILTER/
DRAINING RESIDUAL WATER (cont.)
CLEANING THE DRAIN PUMP FILTER/
DRAINING RESIDUAL WATER
(on some models)
1. Open the dispenser drawer by pulling on the handle at the
base of the washer/dryer. This will reveal the drain pump
lter. Remove the drawer by releasing the tab on each side.
2. Place a broad, at container beneath the drain pump lter
to collect the drain water. Release the black hose from the
hose clip, remove the plug, and drain the hose into the
container. Empty the container. Repeat this procedure if
necessary until all the water has drained. Make sure that
the black hose is completely dry, replace the plug, and
secure the hose in the clip.
NOTE: If water does not drain well, push in hose slightly to
remove any possible kinks.
3. Lay a cotton cloth beneath the drain pump lter to absorb
any water still in it. Then remove the drain pump lter by
turning it counterclockwise.
NOTE: Perform the following procedure occasionally.
Black hose
Drain pump
lter
With your nger, push
down on tab on right side
of drawer, and up on tab on
left side of drawer.
Right sideLeft side
Gently pull back the rubber door seal and clean any stained
areas, soil buildup, or lint with the textured side of an
affresh
®
Machine Cleaning Wipe.
ADDITIONAL CLEANING
Hose clip
21
If you experience Possible Causes Solution
Error Code Appears in Display (for 2- and 3-digit displays)
Once any possible issues are corrected, touch POWER once to clear the code. Reselect and restart the cycle.
“Sd” or “SUD”
(excess suds) appears
in display
Excessive suds in washer. Washer
is running a suds reduction routine.
Allow the washer to continue. Use only HE detergent. Always
follow the detergent manufacturer’s instructions to determine
the amount of detergent to use, and base detergent quantity
on load size. Not all detergents labeled as High Efciency
are identical in formulation and their ability to reduce suds.
For example, natural, organic, or homemade HE detergents
may generate a high level of suds. If you use one of these and
see a “SUD” error code appear in the display, consider using
a different HE detergent.
“Lo” followed by “FL” or
“F8” followed by “E1”
or
“Lo” followed by “FL” or
“F08” followed by “E01”
(water supply error)
appears in display
Check for proper water supply. Unit will drain for 8 minutes while door remains locked. The
drain cycle must be allowed to complete, or the error code
cannot reset. When complete, touch POWER once to clear
the code. Then touch POWER again to restart washer. If code
appears again, call for service.
Both hoses must be attached and have water owing to the
inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
If used, auto shut-off connectors and hoses must be properly
installed and in working order.
Check for proper inlet hoses. Use only manufacturer’s recommended inlet hoses.
“F9” followed by “E1”
or
“F09” followed by “E01”
(drain pump system error)
appears in display
Check plumbing for correct drain
hose installation. Drain hose extends
into standpipe farther than 4
1
⁄2"
(114 mm).
Check drain hose for proper installation.
Make sure the drain hose is not kinked, pinched, or blocked.
Remove any clogs from drain hose.
Use drain hose form and securely attach to drainpipe or tub.
Lower drain hose if the end is higher than 96" (2.4 m) above
the oor.
Not using HE detergent or using too
much HE detergent.
Use only HE detergent. Always measure detergent and follow
manufacturer’s directions based on load size and soil level.
“F5” followed by “E2” or
“F05” followed by “E02”
(door will not lock)
appears in display
Washer door not locking. Touch POWER to cancel the cycle. Check that the door is
closed completely and latching. Check for items in the washer
drum that may be keeping the door from closing completely.
TROUBLESHOOTING
First try the solutions suggested here or visit our website at www.whirlpool.com/owners
(in Canada www.whirlpool.ca/owners) for assistance and to possibly avoid a service call.
22
F# E# or F## E## code
other than as described
above appears in display
System error code. Touch POWER once to clear the code. Then touch POWER
again to restart washer. If code appears again, call for service.
Unplug washer for 30 seconds; then plug back in.
Washer making error
beeps
Door has not been opened and
closed for at least three cycles.
This code may occur when the washer is rst turned on.
Open and close the door to clear the display.
Washer beeps when Start/
Pause is touched
Door not closed. Close the door completely.
Clean Washer LED ashing
at end of wash cycle
(on some models)
The washer has run 30 wash cycles
and is indicating a reminder to run the
Clean Washer with affresh
®
cycle.
Run the Clean Washer with affresh
®
cycle. If the Clean Washer
with affresh
®
cycle is not turned on, the LED will stop ashing
at the end of a wash cycle after running three more regular
wash cycles. After 30 more wash cycles are completed, the
Clean Washer with affresh
®
LED will again ash at the end of
a wash cycle as a reminder.
TROUBLESHOOTING
If you experience Possible Causes Solution
Error Code Appears in Display (for 2- and 3-digit displays) (cont.)
“rL” (remove load)
appears in display
Load detected in drum during Clean
Washer with affresh
®
cycle.
Remove items from washer drum and restart Clean Washer
with affresh
®
cycle.
First try the solutions suggested here or visit our website at www.whirlpool.com/owners
(in Canada www.whirlpool.ca/owners) for assistance and to possibly avoid a service call.
23
TROUBLESHOOTING
If you experience Possible Causes Solution
Vibration or Off-Balance
Vibration, rocking,
or “walking”
Feet may not be in contact with the
oor and locked.
Front and rear feet must be in rm contact with oor, and
washer must be level to operate properly. Jam nuts must
be tight against the bottom of the cabinet.
Washer may not be level. Check oor for exing or sagging. If ooring is uneven, a
3/4" (19 mm) piece of plywood under your washer will reduce
sound. Do not install washer on a raised wooden platform.
See “Level the Washer” in Installation Instructions.
Load could be unbalanced or too large. Avoid tightly packing the load. Avoid washing single items.
Balance a single item such as a rug or jeans jacket with a
few extra items.
Item or load not suitable for selected cycle. See “Cycle
Guide” and “Using Your Washer.”
The shipping bolts are still in the back
of the washer.
See “Remove transport bolts from washer” in the
Installation Instructions.
Noises
Clicking or metallic noises Door locking or unlocking. After starting a cycle the drum will make a partial turn and
the door will lock. The door will remain locked until the end of
cycle. This is normal.
Objects caught in washer drain system. Empty pockets before washing. Loose items such as coins
could fall between washer drum and tub or may block pump.
It may be necessary to call for service to remove items.
It is normal to hear metal items on clothing such as metal
snaps, buckles, or zippers touch against the stainless
steel drum.
Gurgling or humming Washer may be draining water. The pump may make a humming sound with periodic
gurgling or surging as nal amounts of water are removed
during the spin/drain cycles. This is normal at certain stages
of the cycle.
Rolling or sloshing
and occasional clicking
(on slow-speed spin)
Steel balls in the balancing system are
balancing the load.
This is normal at certain stages of the cycle.
Water Leaks
Check the following for
proper installation
Fill hoses not attached tightly. Tighten ll-hose connection.
Fill hose washers. Properly seat all four ll-hose at washers.
Drain hose connection. Check that the drain hose is properly secured to drainpipe
or laundry tub.
One some models: Drain pump lter is
not properly seated.
One some models: Make sure lter is correctly placed in
the housing. See “Cleaning the Drain Pump Filter/Draining
Residual Water.”
Check household plumbing for leaks
or clogged sink or drain.
Water can back up out of a clogged sink or drainpipe. Check
all household plumbing for leaks (laundry tubs, drain pipe,
water pipes, and faucets.)
Strainer (or nylon stocking) on end
of drain hose is clogged.
Remove strainer/stocking from drain hose.
First try the solutions suggested here or visit our website at www.whirlpool.com/owners
(in Canada www.whirlpool.ca/owners) for assistance and to possibly avoid a service call.
24
TROUBLESHOOTING
If you experience Possible Causes Solution
Water Leaks (cont.)
Water or suds leaking from
door or rear of cabinet
Not using HE detergent or using too
much HE detergent.
Only use HE detergent. Suds from regular detergents
can cause leaking from the door or rear of cabinet. Always
measure detergent and follow manufacturer’s directions based
on your load requirements.
Using thickened, easy-pour, or
no-splash bleach when running the
Clean Washer with affresh
®
cycle.
Use affresh
®
tablet or regular, non-thickened chlorine bleach
when running the Clean Washer with affresh
®
cycle.
Residue on door window. Periodically clean the underside of the window to avoid potential
leaks.
Door opened during
“Add Garment.”
Water can drip off the inside of the door when the door is opened
after the start of a cycle.
Leaking around door Hair, lint, or other debris on inner
door window preventing proper seal
with rubber door seal.
Clean inner door window and seal. See “Cleaning the Door Seal”
in the “Washer Maintenance” section.
Washer Not Performing As Expected
Load not completely
covered in water
Water level not visible on door
or does not cover clothes.
This is normal for an HE front-load washer. The washer senses
load sizes and adds the correct amount of water for optimal
cleaning.
Washer won’t run or ll;
washer stops working
Check for proper water supply. Both hoses must be attached and have water owing to the
inlet valve.
Both hot and cold water faucets must be turned on.
Check that inlet valve screens have not become clogged.
Check for any kinks in inlet hoses, which can restrict water ow.
Washer won’t run or ll;
washer stops working
(cont.)
Check proper electrical supply. Plug power cord into a grounded 3 prong outlet.
Do not use an extension cord.
Ensure there is power to outlet.
Do not plug into a GFCI (Ground Fault Circuit Interrupter).
Check electrical source or call an electrician to check if voltage
is low.
Reset a tripped circuit breaker. Replace any blown fuses.
NOTE: If problems continue, contact an electrician.
First try the solutions suggested here or visit our website at www.whirlpool.com/owners
(in Canada www.whirlpool.ca/owners) for assistance and to possibly avoid a service call.
25
TROUBLESHOOTING
If you experience Possible Causes Solution
Washer Not Performing As Expected (cont.)
Washer won’t run or ll;
washer stops working
(cont.)
The load size is being sensed. After the load size is sensed, the estimated time based on
load size will be displayed and water will be added.
Normal washer operation. Door must be completely closed and latched for washer
to run.
The washer pauses for about 2 minutes during certain cycles.
Allow the cycle to continue. Some cycles feature periods of
tumbling and soak.
Washer may be stopped to reduce suds. Use only a proper
amount of HE detergent.
Cold Wash uses less water in the beginning of the cycle to
provide a high concentration of detergent for optimal cleaning
action. Following this concentrated tumbling, more water is
used to complete the wash.
During the rst 20 minutes of the Clean Washer with affresh
®
cycle, it will activate the steamer but the drum will not spin or
ll with water. You may see condensation on the door window
during this initial phase. If you are using an affresh
®
Washer
Cleaner tablet, it will not dissolve completely during the steam
phase. This is normal.
The washer door is not rmly shut. The door must be closed during operation.
On some models: The Load & Go™
bulk dispenser is not fully seated in
the washer.
Make sure that the Load & Go™ bulk dispenser is fully seated
in the washer, and that the lid on the bulk dispenser is
rmly closed.
Washer not loaded as recommended. Remove several items and rearrange load evenly in washer
drum. Close door; then touch and hold START/PAUSE.
Do not add more than one or two additional items after cycle
has started to avoid tightly packing or unbalancing.
Do not add more water to the washer.
Not using HE detergent or using too
much HE detergent.
Only use HE detergent. Suds from regular detergents can
slow or stop the washer. Always measure detergent, following
manufacturer’s directions based on your load requirements.
To remove suds, cancel cycle. Select DRAIN & SPIN with
EXTRA RINSE. Touch START/PAUSE. Do not add more
detergent.
Make sure the Load & Go
™
bulk dispenser is disabled if you
are using a single dose of detergent.
Door not opened between cycles. After any wash cycle is completed, the door must be opened
and then closed before a new cycle can begin.
Washer not draining/
spinning; loads are
still wet
Drain hose extends into standpipe
farther than 4.5" (114 mm).
Check drain hose for proper installation. Use drain hose form
and securely attach to drainpipe or tub. Do not tape over
drain opening.
The drain hose is clogged, or the
end of the drain hose more than
96" (2.4 m) above the oor.
Lower drain hose if the end is higher than 96" (2.4 m) above
the oor. Remove any clogs from drain hose. See “Installation
Requirements” in Installation Instructions.
Strainer/stocking on end of
drain hose.
Remove strainer/stocking from drain hose.
The drain hose ts too tightly
in the standpipe, or it is taped
to the standpipe.
The drain hose should be loose yet t securely. Do not
seal the drain hose with tape. The hose needs an air gap.
See “Secure the Drain Hose” in Installation Instructions.
First try the solutions suggested here or visit our website at www.whirlpool.com/owners
(in Canada www.whirlpool.ca/owners) for assistance and to possibly avoid a service call.
26
TROUBLESHOOTING
If you experience Possible Causes Solution
Washer Not Performing As Expected (cont.)
Washer not draining/
spinning; loads are
still wet (cont)
Using cycles with a slower spin speed. Cycles with slower spin speeds remove less water than
cycles with fast spin speeds. Use the recommended cycle/
speed spin for your garment.
Washer not loaded as recommended. A tightly packed or unbalanced load may not allow the
washer to spin correctly, leaving the load wetter than
normal. See the Cycle Guide for load size recommendation
for each cycle.
The load may be out of balance. Avoid washing single items. Balance a single item, such as
a rug or jeans jacket with a few extra items.
Not using HE detergent or using too much
HE detergent.
Use only HE detergent. Suds from regular detergent or using
too much detergent can slow or stop draining or spinning.
Always measure and follow manufacturer’s directions for your
load. To remove extra suds, select DRAIN & SPIN with EXTRA
RINSE. Do not add detergent.
Small items may have been caught in the
pump or stuck between the washer drum
and the outer tub.
Check the drum for any items sticking through the drum
holes. Empty pockets and use garment bags when washing
small items.
There are too many clothes in the Wash
& Dry cycle.
Only use the Wash & Dry cycle for two to four lightly soiled
synthetic garments, athletic uniforms, or workout wear.
One some models: Drain pump lter is dirty. One some models: Clean drain pump lter. See “Cleaning the
Drain Pump Filter/Draining Residual Water.”
Wash cycle has been canceled and door
opened before water has drained.
Run Drain & Spin to remove any excess water.
Washer is spinning
clothes without water
The washer is measuring the mass
of the dry load.
This measurement is normal and ensures the best cycle time
for your load.
Door locked at end
of wash cycle
Water remaining in washer after cycle. Select DRAIN & SPIN to remove any water remaining in the
washer. The washer door will unlock at the end of the drain.
Door will not unlock Door locks when cycle has started. If the “Add Garment” light is lit, touch START/PAUSE once.
The door will unlock.
Incorrect or wrong
wash or rinse
temperatures
Check for proper water supply. Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached to both washer and faucet,
and have both hot and cold water owing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
Washing many loads. Your hot water tank may not have enough hot water to keep
up with the number of hot or warm washes. This is normal.
Desired setting or
option does not light
For best performance, not all settings are
available with each cycle, and some options
cannot be used together.
See “Cycle Guide” for the available settings and options for
each cycle.
Load not rinsed Check for proper water supply. Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached and have water owing to the
inlet valves.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hoses.
Not using HE detergent or using too much
HE detergent.
The suds from non-HE detergent can cause the washer
to operate incorrectly.
Use only HE detergent. Always measure detergent and follow
manufacturer’s directions based on load size and soil level.
First try the solutions suggested here or visit our website at www.whirlpool.com/owners
(in Canada www.whirlpool.ca/owners) for assistance and to possibly avoid a service call.
27
TROUBLESHOOTING
If you experience Possible Causes Solution
Washer Not Performing As Expected (cont.)
Load not rinsed (cont.) Washer not loaded as
recommended.
Avoid tightly packing the washer. The washer will not rinse well if
tightly packed. Load with dry items only. See “Cycle Guide” for
load size recommendations for each cycle.
Use cycle designed for the fabrics being washed.
Add only one or two garments after washer has started.
The load may be out of balance. When load imbalance occurs, a washing process will start
to redistribute the load. This may lengthen the cycle time.
Avoid washing single items. Balance a single item, such as
a rug or jeans jacket, with a few extra items.
Load is wrinkled, twisted,
or tangled
Washer not loaded as
recommended.
Add load loosely. Items need to move freely to reduce wrinkling
and tangling. See “Cycle Guide” for load size recommendations
for each cycle.
Reduce tangling by mixing types of load items. Use the
recommended cycle for the type of garments being washed.
Wash action too long for load. Select a lower soil level. Note that items will not be cleaned as
deeply as when using a higher soil level.
Spin speed too fast for load. Select a slower spin speed. Note that items will be wetter than
when using a faster spin speed.
The washer is not unloaded
promptly.
Unload the washer as soon as it stops or use FanFresh
®
option
if you will not be able to unload the washer at the end of the cycle.
Not choosing the right cycle for the
load being washed.
Use the Delicates cycle or another cycle with a slow spin speed
to reduce wrinkling.
The wash water was not warm
enough to relax wrinkles.
If safe for load, use warm or hot wash water.
Not cleaning or
removing stains
Washer not loaded as
recommended.
Add load loosely. Items need to move freely for best cleaning.
See “Cycle Guide” for load size recommendations for each cycle.
Add only one or two garments after washer has started.
Not using HE detergent or using
too much HE detergent.
Use only HE detergent. Always measure detergent and follow
manufacturer’s directions based on load size and soil level.
Hard water or high level of iron
(rust) in water.
You may need to install a water softener and/or iron lter.
Fabric softener dispensing
ball used.
Dispensing balls will not operate correctly with this washer.
Add liquid fabric softener to the fabric softener compartment.
Powdered detergent used for
slow-speed cycle.
Consider using liquid detergent.
First try the solutions suggested here or visit our website at www.whirlpool.com/owners
(in Canada www.whirlpool.ca/owners) for assistance and to possibly avoid a service call.
28
TROUBLESHOOTING
If you experience Possible Causes Solution
Washer Not Performing As Expected (cont.)
Not cleaning or
removing stains
(cont.)
Not using correct cycle for fabric type. Use a higher soil level setting and warmer wash temperature
to improve cleaning.
If using Quick Wash cycle, wash only a few items.
Use Whites and Heavy Duty cycles for tough cleaning.
Add an extra rinse for heavily soiled loads.
Not using dispensers. Use dispensers to avoid chlorine bleach and fabric softener
staining.
Load dispensers before starting a cycle.
On some models: Make sure that the Load & Go™ bulk
dispenser liquid detergent dispenser is not empty.
Avoid overlling.
Do not add products other than those specied directly to load.
Dispense cartridge is empty. Fill dispense cartridge to the “MAX” line with HE liquid detergent.
Detergent dispenser is not securely
in place.
Pull out the dispenser, ll with detergent, and slide it back
in place.
Not washing like colors together. Wash like colors together and remove promptly after the cycle
is complete to avoid dye transfer.
Not enough detergent used,
or hard water.
Use more detergent for washing heavy soils in cold or
hard water.
Odors Monthly maintenance not done as
recommended.
Run the Clean Washer with affresh
®
cycle monthly or every
30 wash cycles. See “Washer Care” in the “Washer
Maintenance” section.
Unload washer as soon as cycle is complete. Use the
FanFresh
®
option if load cannot be removed immediately
after the wash is complete.
Not using HE detergent or using too
much HE detergent.
Use only HE detergent. Be sure to measure correctly. Always
follow the manufacturer’s directions.
See the “Washer Care” section.
Door not left open after use. This washer has a tight seal to avoid water leaks. To avoid odors,
leave the door open to allow the washer to dry between uses.
Fabric damage Sharp items were in pockets during
wash cycle.
Empty pockets, zip zippers, and snap or hook fasteners before
washing to avoid snags and tears.
Strings and straps could have tangled. Tie all strings and straps before starting wash load.
Items may have been damaged
before washing.
Mend rips and broken threads in seams before washing.
Fabric damage can occur if washer
is tightly packed.
Avoid tightly packing the washer. Load with dry items only.
Use cycle designed for the fabrics being washed.
Add only one or two garments after washer has started.
Fabric damage can occur if washer
door is closed on an item, trapping
it between the door window and the
rubber seal.
Do not overll the washer.
Push wash load fully into the washer.
Liquid chlorine bleach may have been
added incorrectly.
Do not pour liquid chlorine bleach directly onto load. Wipe up
bleach spills.
Undiluted bleach will damage fabrics. Do not use more than
recommended by manufacturer.
First try the solutions suggested here or visit our website at www.whirlpool.com/owners
(in Canada www.whirlpool.ca/owners) for assistance and to possibly avoid a service call.
29
TROUBLESHOOTING
If you experience Possible Causes Solution
Washer Not Performing As Expected (cont.)
Gray whites, dingy colors Load not sorted properly. The transfer of dye can occur when mixing whites and colors in
a load. Sort dark clothes from whites and lights.
Wash temperatures too low. Use hot or warm temperatures if safe for the load. Make sure your
hot water system is adequate to provide a hot water wash.
Not enough detergent used,
or hard water.
Use more detergent for washing heavy soils in cold or
hard water.
Incorrect dispenser
operation
Clogged dispensers or laundry
products dispensing too soon.
Do not overll dispenser. Overlling causes immediate
dispensing.
Load dispensers before starting a cycle.
Homes with low water pressure may result in residual powder
in the dispenser. To avoid, select a warmer wash temperature
if possible, depending on your load.
Liquid chlorine bleach not used
in bleach compartment.
Use only liquid chlorine bleach in the bleach compartment.
Water in dispenser after cycle has
nished.
It is normal for small amounts of water to remain in dispenser
at the end of the cycle.
Single-dose laundry
packet not dissolving
Adding laundry packet incorrectly. Be sure laundry packet is added to washer drum before
adding clothes. Do not add packet to dispenser. Follow the
manufacturer’s instructions to avoid damage to your garments.
Cycle time changes
or cycle time too long
Normal washer operation. The cycle times vary automatically based on your water
pressure, water temperature, detergent, and clothes load.
The options you select will also affect the cycle times.
Excessive suds in washer. When excessive suds are detected, a special suds routine
automatically starts to remove extra suds and ensure proper
rinsing of your garments. This routine will add time to the
original cycle.
Load may be out of balance. When load unbalance occurs, a washing process will start
to redistribute the load. This extends the cycle time. Avoid
washing single items. Balance a single item such as a rug
or jeans jacket with a few extra items.
Not using correct cycle for
load type.
The Quick Wash cycle is designed for smaller load sizes
(2–4 items) of lightly soiled garments. If larger loads are
washed in this cycle, cycle time will be increased.
When using the Quick Wash or Delicates cycle, you should wash
small loads. This ensures a gentle wash for your garments without
increasing cycle time.
The controls are not
responding
Control Lock is On. Touch and hold CONTROL LOCK for 3 seconds to turn off
Control Lock. For each second Control Lock is held down, the
display will count down one second: you will see “3,” then “2,”
then “1.”
First try the solutions suggested here or visit our website at www.whirlpool.com/owners
(in Canada www.whirlpool.ca/owners) for assistance and to possibly avoid a service call.
30
TROUBLESHOOTING
If you experience Possible Causes Solution
Drying Results
Clothes are not drying
satisfactorily or drying
times are too long
The load is too large and heavy to
dry quickly.
Separate the load to tumble freely. Loading drum a quarter full
or less will improve drying performance and cycle time. Run
a high-speed spin cycle.
Lint on load Area under door seal is clogged
with lint.
Gently pull back the rubber door seal and clean lint with the
textured side of an affresh
®
Machine Cleaning Wipe.
On some models: Drain pump lter
is clogged with lint.
On some models: Clean the drain pump lter. See “Cleaning
the Drain Pump Filter/Draining Residual Water.” This procedure
should be performed occasionally.
Dried loads are wrinkled The load was not removed from
washer at the end of the drying
cycle.
Remove garments promptly at the end of the drying cycle, or use
the FanFresh
®
option.
The washer was tightly packed. Dry smaller loads that can tumble freely. Loading drum a quarter
full or less will improve drying performance and cycle time.
Results may also vary depending on fabric type.
Load too hot Load removed before cool-down
portion of cycle is complete.
Allow the drying cycle to complete the cool-down portion of the
cycle before removing the load. If you cancel the cycle before the
cool-down portion of the cycle and immediately remove the load,
it will be very hot.
First try the solutions suggested here or visit our website at www.whirlpool.com/owners
(in Canada www.whirlpool.ca/owners) for assistance and to possibly avoid a service call.
31
WHIRLPOOL
®
LAUNDRY
LIMITED WARRANTY
ATTACH YOUR RECEIPT HERE. PROOF OF PURCHASE IS
REQUIRED TO OBTAIN WARRANTY SERVICE.
Please have the following information available when you call the
Customer eXperience Center:
n
Name, address, and telephone number
n
Model number and serial number
n
A clear, detailed description of the problem
n
Proof of purchase including dealer or retailer name and address
DISCLAIMER OF IMPLIED WARRANTIES
IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR
A PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and provinces
do not allow limitations on the duration of implied warranties of merchantability or tness, so this limitation may not apply to you. This
warranty gives you specic legal rights, and you also may have other rights that vary from state to state or province to province.
LIMITATION OF REMEDIES; EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN.
WHIRLPOOL SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states and provinces do not allow
the exclusion or limitation of incidental or consequential damages, so these limitations and exclusions may not apply to you. This
warranty gives you specic legal rights, and you also may have other rights that vary from state to state or province to province.
DISCLAIMER OF REPRESENTATIONS OUTSIDE OF WARRANTY
Whirlpool makes no representations about the quality, durability, or need for service or repair of this major appliance other than the
representations contained in this Warranty. If you want a longer or more comprehensive warranty than the limited warranty that comes
with this major appliance, you should ask Whirlpool or your retailer about buying an extended warranty.
10/17
IF YOU NEED SERVICE:
1. Before contacting us to arrange service, please determine whether your product requires repair. Some questions can be
addressed without service. Please take a few minutes to review the Troubleshooting section of the Use and Care Guide
or visit the “HOW-TOS & FAQS” section of https://www.whirlpool.com/owners.html.
2. All warranty service is provided exclusively by our authorized Whirlpool Service Providers.
In the U.S. and Canada, direct all requests for warranty service to:
Whirlpool Customer eXperience Center
In the U.S.A. call 1-866-698-2538. In Canada call 1-800-807-6777.
If outside the 50 United States and Canada, contact your authorized Whirlpool dealer to determine if another warranty applies.
ONE YEAR LIMITED WARRANTY
WHAT IS COVERED
WHAT IS NOT COVERED
1. Commercial, non-residential, multiple-family use, or use inconsistent with published
user, operator, or installation instructions.
2. In-home instruction on how to use your product.
3. Service to correct improper product maintenance or installation, installation not in
accordance with electrical or plumbing codes, or correction of household electrical
or plumbing (e.g., house wiring, fuses, or water inlet hoses).
4. Consumable parts (e.g., light bulbs, batteries, air or water lters, preservation
solutions).
5.
Defects or damage caused by the use of non-genuine Whirlpool parts or accessories.
6. Conversion of your product from natural gas or propane gas or reversal
of appliance doors.
7. Damage from accident, misuse, abuse, re, oods, acts of God, or use with
products not approved by Whirlpool.
8. Repairs to parts or systems to correct product damage or defects caused by
unauthorized service, alteration, or modication of the appliance.
9. Cosmetic damage including scratches, dents, chips, and other damage to appliance
nishes unless such damage results from defects in materials and workmanship and
is reported to Whirlpool within 30 days.
10. Discoloration, rust, or oxidation of surfaces resulting from caustic or corrosive
environments, including but not limited to, high salt concentrations, high moisture
or humidity, or exposure to chemicals.
11. Pick-up or delivery. This product is intended for in-home repair.
12. Travel or transportation expenses for service in remote locations where an
authorized Whirlpool servicer is not available.
13. Removal or reinstallation of inaccessible appliances or built-in xtures (e.g., trim,
decorative panels, ooring, cabinetry, islands, countertops, drywall) that interfere
with servicing, removal, or replacement of the product.
14. Service or parts for appliances with original model/serial numbers removed, altered,
or not easily determined.
The cost of repair or replacement under these excluded circumstances shall be
borne by the customer.
For one year from the date of purchase,
when this major appliance is installed,
operated, and maintained according
to instructions attached to or furnished
with the product, Whirlpool Corporation
or Whirlpool Canada LP (hereafter
“Whirlpool”) will pay for Factory
Specified Replacement Parts and repair
labor to correct defects in materials or
workmanship that existed when this major
appliance was purchased, or at its sole
discretion replace the product. In the event
of product replacement, your appliance
will be warranted by the remaining term of
the original unit’s warranty period.
YOUR SOLE AND EXCLUSIVE REMEDY
UNDER THIS LIMITED WARRANTY
SHALL BE PRODUCT REPAIR AS
PROVIDED HEREIN. Service must be
provided by a Whirlpool designated
service company. This limited warranty
is valid only in the United States or
Canada and applies only when the major
appliance is used in the country in which
it was purchased. This limited warranty
is effective from the date of original
consumer purchase. Proof of original
purchase date is required to obtain service
under this limited warranty.
Assistance or Service
Before calling for assistance or service, please check “Troubleshooting” or visit www.whirlpool.com/owners.
It may save you the cost of a service call. If you still need help, follow the instructions below.
When calling, please know the purchase date and the complete model and serial number of your appliance.
This information will help us to better respond to your request.
Whirlpool Brand Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
1-866-698-2538
Whirlpool Brand Appliances
Customer eXperience Centre
Unit 200-6750 Century Ave
Mississauga, Ontario L5N 0B7
1-800-688-2002
You can write with any questions or concerns at:
Our consultants provide assistance with
Please include a daytime phone number in your correspondence.
If you need replacement parts or to order accessories
We recommend that you use only FSP
®
Factory Specied Parts.
These parts will t right and work right because they are made with the same precision
used to build every new WHIRLPOOL
®
appliance.
To locate FSP
®
replacement parts or accessories, go to www.whirlpoolparts.com.
Questions? Call us toll free at 1-866-698-2538 or in Canada call 1-800-688-2002.
In the U.S.A.
■ Features and specications on our full line of appliances.
■ Installation information.
■ Specialized customer assistance (Spanish speaking,
hearing impaired, limited vision, etc.).
In the U.S.A. and Canada
■ Use and maintenance procedures.
■ Accessory and repair parts sales.
■ Referrals to local dealers, repair parts distributors,
and service companies. Whirlpool designated service
technicians are trained to fulll the product warranty and
provide after-warranty service, anywhere in the United
States and Canada.
Assistance ou Service
Avant de faire un appel pour obtenir de l’assistance ou un entretient, vérier la section “Dépannage” ou consulter
www.whirlpool.ca/owners. Cette vérication peut vous faire économiser le coût d’une visite de réparation.
Si vous avez encore besoin d’aide, suivre les instructions ci-dessous.
Lors d’un appel, garder à portée de main la date d’achat et les numéros de modèle et de série de votre appareil.
Ces renseignements nous aideront à mieux répondre à votre demande.
Pour commander des pièces de rechange ou des accessoires
Pour commander des pièces de rechange, nous vous recommandons d’utiliser seulement
des pièces spécifiées par l’usine. Ces pièces conviendront et fonctionneront bien parce qu’elles sont fabriquées selon
les mêmes spécifications précises utilisées pour construire chaque nouvel appareil WHIRLPOOL.
®
Pour trouver des pièces de rechange FSP
®
ou des accessoires, visiter le www.whirlpool.ca.
Des questions? Composer le numéro sans frais 1-800-688-2002.
Pour plus d’assistance
Vous pouvez nous soumettre toute question ou toute
problème en écrivant à l’adresse ci-dessous :
Whirlpool Brand Appliances
Centre pour l’eXpérience de la clientèle
Unit 200-6750 Century Ave
Mississauga, Ontario L5N 0B7
1-800-688-2002
Dans votre correspondance, veuillez indiquer un numéro
de téléphone où nous pouvons vous joindre dans la journée.
Nos consultants fournissent
l’assistance pour :
■ Procédés d’utilisation et d’entretien.
■ Vente d’accessoires et de pièces de rechange.
■ Références aux concessionnaires, compagnies de service
de réparation et distributeurs de pièces de rechange
locaux. Les techniciens de service désignés par Whirlpool
sont formés pour remplir la garantie des produits et fournir
un service après la garantie, partout au Canada.
W11156985A
W11156986A - SP
®
/
TM
©2018 Whirlpool. All rights reserved. Used under license in Canada.
Tous droits réservés. Utilisé sous licence au Canada.
08/18
