2
TABLE OF CONTENTS
This manual contains an abbreviated Operation
section. For the complete Operation section, scan
the QR code below or visit: https://us.smartthinq.
com/images/pdfmanual/CW_TL_TD_PRO2_
MFL68267044_EN.pdf
3 SAFETY INSTRUCTIONS
3 IMPORTANT SAFETY INSTRUCTIONS
7 PRODUCT OVERVIEW
7 Parts
7 Accessories
8 INSTALLATION
8 Tools Needed
8 Product Specifications
9 Choosing the Proper Location
10 Unpacking and Removing Shipping Material
11 Connecting the Water Lines
12 Connecting the Drain Hose
13 Leveling the Washer
14 Connecting to the Power Supply
14 Testing the Washer
15 OPERATION
15 Using the Washer
16 Loading the Washer
17 SMART FUNCTIONS
17 LG SmartThinQ Application
20 Smart Diagnosis™ Function
21 MAINTENANCE
21 Regular Cleaning
23 Cleaning the Water Inlet Filters
24 Care in Cold Climates
25 TROUBLESHOOTING
25 Before Calling for Service
33 LIMITED WARRANTY
33 FOR USA
36 FOR CANADA
40 Warranty Exceptions (U.S. and Canada)
3SAFETY INSTRUCTIONS
ENGLISH
SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and
follow all safety messages.
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or injure you and others.
All safety messages will follow the safety alert symbol and either the word WARNING or CAUTION.
These words mean:
WARNING
If you do not follow instructions, it could result in death or serious injury.
CAUTION
If you do not follow instructions, it could result in minor or moderate injury or damage to the product.
All safety messages tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell
you what may happen if the instructions are not followed.
IMPORTANT SAFETY INSTRUCTIONS
WARNING
To reduce the risk of explosion, re, death, electric shock, scalding or injury
to persons when using this product, follow basic precautions, including the
following:
INSTALLATION
• Adhere to all industry recommended safety procedures including the use of long-sleeved gloves and safety
glasses.
• Never attempt to operate this appliance if it is damaged, malfunctioning, partially disassembled, or has
missing or broken parts, including a damaged cord or plug.
• Before use, the appliance must be properly installed as described in this manual.
• To reduce the risk of severe injury or death, follow all installation instructions.
• Refer to the INSTALLATION INSTRUCTIONS for detailed grounding procedures. Installation instructions
are packed with the appliance for the installer’s reference. If the appliance is moved to a new location, have
it checked and reinstalled by qualied service personnel.
• Moving or installation of the appliance requires two or more people.
• Do not install the appliance in humid spaces.
• Store and install the appliance where it will not be exposed to temperatures below freezing or exposed to
outdoor weather conditions.
• This appliance is not designed for maritime use or for mobile installations such as in RVs, trailers, or aircraft.
4 SAFETY INSTRUCTIONS
• Keep packing materials out of the reach of children. Packaging material can be dangerous for children.
There is a risk of suffocation.
• Destroy the carton, plastic bag, and other packing materials after the appliance is unpacked. Children might
use them for play. Cartons covered with rugs, bedspreads, or plastic sheets can become airtight chambers.
• The appliance must be installed and electrically grounded by qualied service personnel in accordance with
local codes.
• Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.
• When installing or moving the appliance, be careful not to pinch, crush, or damage the power cord.
• Connect to a properly rated, protected, and sized power circuit to avoid electrical overload.
• This appliance must be positioned near to an electrical power supply.
• Disconnect the power cord, house fuse or circuit breaker before installing or servicing the appliance.
• The power cord of this appliance is equipped with a 3-prong (grounding) plug which mates with a standard
3-prong (grounding) wall outlet to minimize the possibility of electric shock from this appliance.
• Use new hoses when connecting the appliance to the water supply. Do not reuse old hoses.
OPERATION
• Read all instructions before using the appliance and save these instructions.
• Use this appliance only for its intended purpose.
• If the product has been submerged, contact an LG Electronics customer information center for instructions
before resuming use.
• If you detect a strange sound, a chemical or burning smell, or smoke coming from the appliance, unplug it
immediately, and contact an LG Electronics customer information center.
• Under certain conditions, hydrogen gas may be produced in a hot-water system that has not been used
for two weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot-water system has not been used for
such a period, before using the appliance turn on all hot water faucets and let the water ow from each for
several minutes. This will release any accumulated hydrogen gas. As the gas is ammable, do not smoke or
use an open ame during this time.
• Do not reach into the washer if the tub or drum, agitator, or any interior parts are moving. Before loading,
unloading, or adding items, press Start/Pause and allow the tub or drum to coast to a complete stop before
reaching inside.
• This appliance is not intended for use by persons (including children) with reduced physical, sensory or
mental capabilities, or lack of experience and knowledge, unless they have been given supervision or
instruction concerning the use of the appliance by a person responsible for their safety.
• Do not allow children or pets to play on, in or with the appliance. Close supervision is necessary when the
appliance is used near children or pets.
• Keep laundry products out of children’s reach. To prevent injury to persons, observe all warnings on product
labels.
• Repair or immediately replace all power cords that have become frayed or otherwise damaged. Do not use
a cord that shows cracks or abrasion damage along its length or at either end.
• Never unplug the appliance by pulling on the power cord. Always grip the plug rmly and pull straight out
from the outlet.
• Do not use an extension cord or adapter with this appliance.
• Do not grasp the power cord or touch the appliance controls with wet hands.
• Do not modify or extend the power cord.
5SAFETY INSTRUCTIONS
ENGLISH
• If the electrical supply cord is damaged, it must only be replaced by the manufacturer or its service agent or
a similar qualied person in order to avoid a hazard.
• Do not put oily or greasy clothing, candles or ammable materials on top of the appliance.
• Keep the area underneath and around your appliances free of combustible materials (lint, paper, rags, etc.),
gasoline, chemicals and other ammable vapors and liquids.
• Do not store or use gasoline or other ammable vapors and liquids in the vicinity of this or any other
appliance.
• Do not mix chlorine bleach with ammonia or acids such as vinegar. Follow package directions when using
laundry products. Incorrect usage can produce poisonous gas, resulting in serious injury or death.
• Never use harsh chemicals, abrasive cleaners, or solvents to clean the washer. They will damage the nish.
• Do not wash articles that have been previously cleaned in, washed in, soaked in, or spotted with gasoline,
dry-cleaning solvents, vegetable or cooking oil, or other ammable or explosive substances, as they give off
vapors that could ignite or explode.
• Do not add gasoline, dry cleaning solvents, or other ammable or explosive substances to the wash water.
These substances give off vapors that could ignite or explode.
• In the event of a gas leak (propane gas, LP gas, etc.) do not operate this or any other appliance. Open a
window or door to ventilate the area immediately.
• Do not tamper with controls.
• Fix the drain hose securely in place to avoid ooding.
• Do not abuse, sit on, or stand on the lid (door) of the appliance.
• Keep hands and foreign objects clear of the lid (door) and latch area when closing the lid (door).
• Always check the inside of the appliance for foreign objects.
MAINTENANCE
• Do not repair or replace any part of the appliance. All repairs and servicing must be performed by qualied
service personnel unless specically recommended in this owner’s manual. Use only authorized factory
parts.
• Disconnect this appliance from the power supply before cleaning and attempting any user maintenance.
Turning the controls to the OFF position does not disconnect this appliance from the power supply.
• Remove any dust or foreign matter from the power plug pins.
• Do not disassemble or repair the appliance by yourself.
• Remove the lid (door) before the appliance is removed from service or discarded to avoid the danger of
children or small animals getting trapped inside.
• Make sure the dispenser drawer or lid (door) is closed at all times when not being lled with laundry
products.
GROUNDING INSTRUCTIONS
• Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check with
a qualied electrician or service personnel if you are in doubt whether the appliance is properly grounded.
Do not modify the plug provided with the appliance; if it will not t the outlet, have a proper outlet installed by
a qualied electrician.
• The appliance must be grounded. In the event of a malfunction or breakdown, grounding will reduce the risk
of electric shock by providing a path of least resistance for electric current. The appliance is equipped with
a cord having an equipment-grounding conductor and a grounding plug. The plug must be plugged into an
appropriate outlet that is installed and grounded in accordance with all local codes and ordinances.
6 SAFETY INSTRUCTIONS
CAUTION
To reduce the risk of minor or moderate injury to persons, malfunction, or damage
to the product or property when using this product, follow basic precautions,
including the following:
INSTALLATION
• Install the product on a rm and level oor.
OPERATION
• Do not place objects on top of the appliance.
• Turn off the water faucets and unplug the appliance if the appliance is to be left for an extended period of
time, such as during vacations.
• ALWAYS follow the fabric care instructions supplied by the garment manufacturer.
• Use fabric softeners or products to eliminate static only as recommended by the manufacturer.
• Do not combine laundry products for use in one load unless specied on the label.
• Do not touch draining water which may be hot.
• If the drain hose and the water supply hose are frozen in winter, defrost before using the appliance.
• Do not store or spill liquid detergents, cleaners, or bleaches (chlorine bleach, oxygen bleach) on the
appliance. Doing so may result in corrosion, discoloration or damage to the surface of the appliance.
• Clothing or articles that are waterproof or water resistant must be washed in the Waterproof cycle only.
(e.g. water resistant clothing, mattress covers, outdoor clothes, plastic mats, etc.) Otherwise, it may result
in personal injury or damage to the washer, clothes, walls, oor, and surrounding objects due to abnormal
vibration.
SAVE THESE INSTRUCTIONS
7PRODUCT OVERVIEW
ENGLISH
PRODUCT OVERVIEW
Parts
9
1
Detergent Dispenser
3
Tub
5
Control Panel
7
Water Inlets
2
Liquid Bleach
Compartment
4
Lid (Door)
6
Leveling Feet
8
Power Cord
9
Drain Hose
Accessories
Included Accessories
Tie Strap
Required Accessories
Hot and Cold Water Hoses
NOTE
• The images in this guide may be different from the actual components and accessories, which are subject to
change by the manufacturer without prior notice for product improvement purposes.
• For your safety and for extended product life, use only authorized components. The manufacturer is not
responsible for product malfunction or accidents caused by the use of separately purchased unauthorized
components or parts.
8 INSTALLATION
INSTALLATION
Tools Needed
Pliers Flat-blade
Screwdriver
Level
Product Specications
The appearance and specications listed in this manual may vary due to constant product improvements.
Electrical requirements 120 VAC @ 60 Hz
Min. / Max. water pressure 20 - 120 psi (138 - 827 kPa)
Dimensions
27" (W) X 28
3
/8" (D) X 44
1
/2" (H), 57
1
/4" (H with lid (door) open)
68.6 cm (W) X 72.1 cm (D) X 113 cm (H), 145.3 cm (H with lid (door) open)
Net weight 127.9 lbs (58.0 kg)
Max spin speed 950 RPM (±50 rpm)
WARNING
• Moving or installation of the appliance requires two or more people. Failure to follow these instructions may
result in injury.
• Store and install the appliance where it will not be exposed to temperatures below freezing or exposed to
outdoor weather conditions. Failure to follow this warning can cause product or part failure, serious injury,
re, electric shock, or death.
• Properly ground the washer to conform with all governing codes and ordinances. Failure to follow this
warning can cause serious injury, re, electric shock, or death.
• To reduce the risk of electric shock, do not install the appliance in humid spaces. Failure to follow this
warning can cause serious injury, re, electric shock, or death.
• To ensure proper airow, do not block the large opening on the bottom of the washer with carpeting or other
materials.
• Do not remove the ground prong. Do not use an adapter or extension cord. Plug into a grounded 3-prong
outlet. Failure to follow this warning can cause serious injury, re, electric shock, or death.
• Certain internal parts are intentionally not grounded and may present a risk of electric shock only during
servicing. Service personnel-do not contact the following parts while the appliance is energized. : pump,
motor, noise lter cover, and heater (on applicable models).
9INSTALLATION
ENGLISH
Choosing the Proper
Location
Install the washer on a solid oor that is strong and
rigid enough to support the weight of the washer,
even when fully loaded, without exing or bouncing.
If the oor has too much ex, you may need to
reinforce it to make it more rigid. If the oor is not
solid, it may cause severe vibration and noise.
NOTE
• Before installing the washer, make sure the oor
is clean, dry and free of dust, dirt, water and oil so
the washer feet cannot slide easily. Leveling feet
that can move or slide on the oor can contribute to
excess vibration and noise due to poor contact with
the oor.
• Allow for sufcient space between the walls and the
washer for installation.
Power Outlet
• The power outlet must be within 60 inches (1.5 m)
of either side of the washer.
• The appliance and outlet must be positioned so that
the plug is easily accessible.
• Do not overload the outlet with more than one
appliance.
• The outlet must be grounded in accordance with
current electrical wiring codes and regulations.
• Use a time-delay fuse or circuit breaker.
NOTE
• It is the personal responsibility and obligation of the
product owner to have a proper outlet installed by a
qualied electrician.
Flooring
• To minimize noise and vibration, the washer must
be installed on a solidly constructed oor.
• Allowable slope under the entire washer is a
maximum 1 inch difference from side to side or from
front to back.
• Installing on carpeting and soft tile surfaces is not
recommended.
• Never install the washer on a platform or weakly
supported structure.
NOTE
• The washer must be installed on rm ooring to
minimize vibration during the spin cycle. Concrete
ooring is best, but a wood oor is sufcient,
provided it is built to FHA standards.
Floor Inallation
44 ¼"
(113 cm)
27"
(68.6 cm)
1"
(2.5 cm)
1"
(2.5 cm)
To ensure sufcient clearance for water lines, the
drain line and airow, allow minimum clearances of
at least 1 inch (2.5 cm) at the sides and 4 inches (10
cm) behind the unit. Be sure to allow for wall, door,
or oor moldings that may increase the required
clearances.
57 ¼"
(145.3 cm)
26 ¾"
(68 cm)
28 ⅜"
(72.1 cm)
32"
(81.1 cm)
3 ½"
(9 cm)
• Minimum vertical space from oor to overhead
shelves, cabinets, ceilings, etc., is 58 inches (147
cm).
10 INSTALLATION
Unpacking and Removing
Shipping Material
Unpack all shipping materials from the washer for
proper operation and inspect it for shipping damage.
CAUTION
• Failure to remove shipping materials can cause
excessive noise and vibration.
1
Lift the washer o the foam base.
After removing the carton and shipping material,
lift the washer off the foam base. Make sure the
plastic tub support comes off with the base and is
not stuck to the bottom of the washer.
If you must lay the washer down to remove the
base packaging materials, always protect the side
of the washer and lay it carefully on its side. Do
not lay the washer on its front or back.
Plastic tub support
Carton base
2
To prevent damage, do not remove the foam
block containing the owner’s manual, parts, and
laundry product samples from the washer tub until
the washer is in the nal location.
NOTE
• Once removed, save the foam block for future use.
If the washer needs to be moved, the foam block
will help prevent damage during transportation.
3
Unfaen the power cord from the back of the
washer.
11INSTALLATION
ENGLISH
Connecting the Water Lines
To avoid the risk of costly water damage, purchase
and install new inlet hoses when installing the
washer.
1
Check the ttings and seals.
Inspect the threaded tting on each hose and
make sure there is a rubber seal in place in both
ends of each hose to prevent leaking.
Rubber seal Rubber seal
Water hose (to water
inlet on washer)
Water hose (to tap)
2
Connect the water supply hoses.
Connect the water supply hoses to the hot and
cold water faucets tightly by hand and then
tighten another 2/3 turn with pliers. Connect the
blue hose to a cold water faucet and the red hose
to a hot water faucet.
3
Flush out the inlet hoses.
After connecting the inlet hoses to the water
faucets, turn on the water faucets to ush out
foreign substances (dirt, sand or sawdust) in the
water lines. Let water drain into a bucket, and
check the water temperature to make sure you've
connected the hoses to the correct faucets.
4
Attach the water lines to the back of the
washer.
Attach the hot water line to the hot water inlet on
the back of the washer. Attach the cold water line
to the cold water inlet on the back of the washer.
Tighten the ttings securely. Turn ON both faucets
all the way and check for leaks at both ends of the
hoses.
Hot water inlet
Cold water inlet
WARNING
• Do not overtighten the hoses or cross-thread the
hose ttings. Overtightening or cross-threading
can damage the valves or couplings, resulting in
leaking and property damage.
• Do not reuse old hoses. Use only new hoses
when installing the washer. Old hoses could leak
or burst causing ooding and property damage.
Contact an LG Customer Information Center for
assistance in buying hoses.
NOTE
• Periodically check the hoses for cracks, leaks, and
wear, and replace the hoses every ve years. Do
not stretch the water hoses intentionally, and make
sure that they are not pinched, crushed or kinked by
other objects.
• Water supply pressure must be between 20 psi
and 120 psi (138 – 827 kPa). If the water supply
pressure is more than 120 psi, a pressure reducing
valve must be installed.
• To provide optimum washing performance, the hot
water temperature should be set at 120 – 135 °F
(48 – 57 °C) and the cold at 60 °F (15 °C).
• The washer should never be installed or stored in a
location subject to freezing temperatures. Damage
to the water lines and internal mechanisms of the
washer can result. If the washer was exposed to
freezing temperatures prior to installation, allow it to
stand at room temperature for several hours before
use and check for leaks prior to operation.
• Do not use ood-preventing hoses with auto shutoff
devices. The devices can be tripped during ll and
prevent the machine from lling properly.
12 INSTALLATION
Connecting the Drain Hose
Connect the drain hose to either a standpipe or
laundry tub.
NOTE
• The drain hose should always be properly secured.
Failure to properly secure the drain hose can result
in ooding and property damage.
• The drain must be installed in accordance with any
applicable local codes and regulations.
• Make sure that the drain hose is not stretched,
pinched, crushed, or kinked.
• Do not install the drain hose with the end lower than
29.5 inches (75 cm) or higher than 96 inches (244
cm) above the bottom of the washer or more than
60 inches (152 cm) away from the washer.
• Never create an airtight seal between the hose and
the drain with tape or other means. If no air gap
is present, water can be siphoned out of the tub
resulting in poor wash/rinse performance or clothing
damage.
• Normal height of the end of the hose should be
approximately 35 inches (89 cm) to 47 inches (120
cm) from the oor.
Option 1: Standpipe
1
Insert the end of the drain hose into the
standpipe.
2
Use the provided tie strap to secure the drain
hose in place.
3
If the water valves and drain are built into the wall,
fasten the drain hose to one of the water hoses
with the tie strap provided (ribbed side on inside).
29.5 - 96 "
(75 - 244 cm)
29.5 - 96 "
(75 - 244 cm)
Tie strap
CAUTION
• Do not insert the end of the drain hose into the
standpipe more than 8 inches (20 cm). Doing
so can cause siphoning, odors, or improper
draining.
NOTE
• If the drain is large enough for the ange on the
hose to t inside, then do not insert the ange more
than 1-2 inches into the drain.
Option 2: Laundry Tub
1
Hang the end of the drain hose over the side of
the laundry tub.
2
Use the provided tie strap to secure the drain
hose in place.
13INSTALLATION
ENGLISH
Leveling the Washer
The tub of the washer spins at very high speeds. To
minimize vibration, noise, and unwanted movement,
the oor must be a level, solid surface.
NOTE
• Adjust the leveling feet only as far as necessary to
level the washer. Extending the leveling feet more
than necessary can cause the washer to vibrate.
• Before installing the washer, make sure that the
oor is clean, dry and free of dust, dirt, water and
oil so the washer feet cannot slide easily. Feet
that move or slide on the oor can contribute to
excessive vibration and noise due to poor contact
with the oor.
1
Position the washer in its nal location.
Take special care not to pinch, strain, or crush the
water and drain lines. If you have a carpenter’s
level, you can use it to check that the washer
level. The slope beneath the washer should not
exceed 1 inch, and all four leveling feet must rest
rmly on the oor.
1"
Level
2
Open the lid (door) and look from above to see
if the tub is centered.
If the tub is NOT centered, readjust the front feet.
If you have a level, check the washer with the
level.
NOTE
• To check if the washer is level from side to side,
place a level on the back edge of the lid (door).
• To check if the washer is level from front to back,
place a level at the side of the washer on the
edge where the cabinet side meets the top cover.
Do not place the level on the top of the lid (door).
Using these surfaces will result in the washer being
unlevel.
Level from side to side
Level from
front to back
3
Adju the lower leveling feet.
Turn in one direction to raise the washer or the
other direction to lower it.
Raise Lower
4
Recheck the washer’s levelness.
Push or rock the top edges of the washer gently
to make sure the washer does not rock. If the
washer rocks, repeat steps 1-3.
CAUTION
• Using the washer without leveling it may cause
excess vibration and noise, leading to a machine
malfunction.
• Extend the leveling feet only to level the washer.
If you extend the leveling feet unnecessarily, it
may cause abnormal vibration of the washer.
NOTE
• If the washer is not level, the lid (door) may not
stay open properly. If this happens, extend the front
leveling legs until the washer is level from front to
back.
14 INSTALLATION
Connecting to the Power
Supply
The washer should be plugged into a 120-VAC, 60
Hz grounded 3-prong outlet. Plug in the washer.
WARNING
• Do not use a worn or damaged power cord or
power plug. Replace or repair it immediately.
Failure to do so may result in death, re, electric
shock, or malfunction.
• Do not modify the power cord and plug
provided with the appliance. Do not damage
it when installing or moving the washer. Doing
so may result in death, re, electric shock, or
malfunction.
• Make sure that the washer is grounded.
• Connect this washer to a grounded outlet
conforming to the rating prior to use. Failure
to do so may result in re, electric shock, or
malfunction.
• Do not damage or cut off the ground prong of
the power cord. Doing so may cause death, re,
electric shock, or product malfunction.
• Improper connection of the equipment-grounding
conductor can result in risk of electric shock.
Check with a qualied electrician or service
technician if you are in doubt as to whether the
appliance is properly grounded. If it does not t
the outlet, have a proper outlet installed by a
qualied electrician.
• The appliance and outlet must be positioned so
that the plug is easily accessible.
• Do not use adapters or extension cords. Doing
so may result in serious injury, re, electric
shock, or death.
• For best performance, plug the washer into
its own individual outlet. This helps prevent
overloading house wiring circuits which could
cause a re hazard from overheated wires.
• If necessary, use a new, UL-listed 3-prong
adapter or 3-wire extension cord with a 3-prong
(grounding) plug rated at no less than the branch
circuit. Do not use an extension cord longer
than 3 feet. Failure to follow these warnings may
result in serious injury, re, electric shock, or
death.
Testing the Washer
Check if the washer is properly installed and run a
test cycle.
1
Make sure the tub is empty. Do not load anything
in the tub for this test.
2
Press the Power button.
3
Press and hold the Spin and Soil buttons
simultaneously until an appears in the
display.
Display Information
Initial test
Previous test result was good.
Previous test was ended with an
error.
NOTE
•
is displayed rst, and , or is displayed.
• The indication is different for each model.
4
Press the Start/Pause button.
The washer will start the test, which will last about
3 minutes. The test automatically checks the
water inlet hoses and the drain hose.
5
Check the display for results.
If error code is displayed, refer to the following
guide.
Error Code Solution
Fully open the water faucets.
Straighten out any kinks in the inlet
hoses and make sure the hoses are
not pinned against the wall or under
the washer.
Straighten out any kinks in the drain
hose and make sure the hose is not
pinned against the wall or under the
washer. Remove and ush out the
drain hose to remove clogs. Adjust
or repair the drain. Maximum drain
height is 96 inches.
6
End of cycle.
At the end of the test cycle, or will
display. The test cycle will end and the washer will
shut off automatically after a short delay.
15OPERATION
ENGLISH
OPERATION
Using the Washer
WARNING
• To reduce the risk of re, electric shock, or injury
to persons, read the SAFETY INSTRUCTIONS
before operating this appliance.
1
Sort laundry and load the washer.
Sort laundry by fabric type, soil level, color and
load size, as needed. Open the lid (door) and load
items into the washer.
2
Add cleaning products.
Add the proper amount of HE (High-Efciency)
detergent to the detergent dispenser. If desired,
add bleach or fabric softener to the appropriate
dispensers.
3
Turn on the washer.
Press the Power button to turn on the washer.
The lights above the cycle buttons will illuminate
and a chime will sound.
4
Select a cycle.
Turn the cycle selector knob or press the cycle
buttons repeatedly until the desired cycle is
selected. The preset wash temperature, spin
speed, soil level and option settings for that cycle
are shown.
• Pressing the Start/Pause button without
selecting a cycle will cause the Normal cycle to
begin immediately.
5
Adju settings.
Default settings for the selected cycle can now be
changed, if desired, using the cycle modier and
option buttons.
NOTE
• Not all modiers and options are available on all
cycles. A different chime sounds and the LED does
not light up if the selection is not allowed.
6
Begin cycle.
Press the Start/Pause button to begin the cycle.
The lid (door) locks, and the washer agitates
briey without water to measure the weight of the
load.
7
Additional garments can be added to the tub
while the Add Garment light is on.
The Add Garment light illuminates near the
beginning of the wash cycle to indicate when
it is safe to add items to the load. Press the
Start/Pause button to pause the cycle and add
garments to the load. Press the Start/Pause
button to resume the cycle.
NOTE
• Adding items after the Add Garment light turns off
may result in poor wash performance.
8
End of cycle.
When the cycle is nished, a melody sounds.
Immediately remove the clothing from the washer
to reduce wrinkling.
• If the washer includes lint lters, remember to
check them after every 2 to 3 loads.
16 OPERATION
Loading the Washer
CAUTION
• The washer can be fully loaded, but the tub
should not be tightly packed with items. The lid
(door) of the washer should close easily.
• Use the Bedding cycle for buoyant or
nonabsorbent items such as pillows or
comforters. Failure to follow this caution can
result in leakage.
• Check and empty pockets. Paper clips, coins,
matches, etc. can damage clothing and the washer.
• Close zippers and hooks, and tie drawstrings to
prevent snagging or tangling of clothes.
• Pretreat heavily stained areas for best results.
• Combine large and small items in a load. Load large
items rst. Large items should not be more than half
of total load.
• Wash thick, bulky items individually. Heavy blankets,
comforters, bedspreads, or pet beds can get
tangled or cause an unbalanced load if combined
with other items.
• The washer can be fully loaded, but the tub should
not be tightly packed with items. The lid (door) of
the washer must close easily.
• Do not wash single small items. Add 1-2 similar
items to the load to prevent an out-of-balance load.
• Do not wash/spin waterproof items. Washing
raincoats or sleeping bags may result in abnormal
vibration or may cause the load to bounce, which
could damage the tub.
• Wash small, light items in a mesh bag. Small items
can get caught in the impeller at the bottom of the
tub, and brassiere hooks can damage other items
or the tub.
• Brush off heavy soil, dust, and hair from items
before washing. Excess dirt or sand can abrade
other fabrics and lead to poor wash performance.
• The washer will not ll or operate with the lid (door)
open.
• Use the Bedding cycle for large or bulky items such
as poly-lled jackets, comforters, pillows, etc. These
items may not be as absorbent as other laundry
items and should be sorted into a separate wash
load for optimal results.
• Bulky items should be placed as far down in the
tub as possible for optimal results. Always place
buoyant items at the bottom of the tub. The washer
will automatically detect the load size. Because of
the high efciency wash system, the water level
may not completely cover the load.
• Do not overload the tub. Clothes should t loosely in
the tub under the maximum ll line. Loading clothes
over the ll line may result in damage to clothing
and the washer.
- Load clothes loosely, and do not overll the tub.
Clothes need room to circulate in order to get
clean.
- Do not press down on items while stacking them
in the tub.
Maximum ll line
• For best performance, load clothes as shown.
This manual contains an abbreviated Operation
section. For the complete Operation section, scan
the QR code below or visit: https://us.smartthinq.
com/images/pdfmanual/CW_TL_TD_PRO2_
MFL68267044_EN.pdf
• Sorting Laundry
• Adding Cleaning Products
• Control Panel
• Wash Cycles
• Cycle Guide
• Cycle Modier Buttons
• Option Buttons
17SMART FUNCTIONS
ENGLISH
SMART FUNCTIONS
LG SmartThinQ Application
The LG SmartThinQ application allows you to
communicate with the appliance using a smartphone.
Before Using LG SmartThinQ
• For appliances with the
or logo
1
Use a smartphone to check the strength of
the wireless router (Wi-Fi network) near the
appliance.
• If the distance between the appliance and the
wireless router is too far, the signal strength
becomes weak. It may take a long time to
register or installation may fail.
2
Turn off the Mobile data or Cellular Data on your
smartphone.
3
Connect your smartphone to the wireless router.
NOTE
• To verify the Wi-Fi connection, check that Wi-Fi
icon on the control panel is lit.
• The appliance supports 2.4 GHz Wi-Fi networks
only. To check your network frequency, contact your
Internet service provider or refer to your wireless
router manual.
• LG SmartThinQ is not responsible for any network
connection problems or any faults, malfunctions, or
errors caused by network connection.
• The surrounding wireless environment can make
the wireless network service run slowly.
• If the appliance is having trouble connecting to the
Wi-Fi network, it may be too far from the router.
Purchase a Wi-Fi repeater (range extender) to
improve the Wi-Fi signal strength.
• The network connection may not work properly
depending on the Internet service provider.
• The Wi-Fi connection may not connect or may
be interrupted because of the home network
environment.
• If the appliance cannot be registered due to
problems with the wireless signal transmission,
unplug the appliance and wait about a minute
before trying again.
• If the rewall on your wireless router is enabled,
disable the rewall or add an exception to it.
• The wireless network name (SSID) should be a
combination of English letters and numbers. (Do not
use special characters.)
• Smartphone user interface (UI) may vary depending
on the mobile operating system (OS) and the
manufacturer.
• If the security protocol of the router is set to WEP,
network setup may fail. Change the security
protocol (WPA2 is recommended), and register the
product again.
Inalling the LG SmartThinQ
Application
Search for the LG SmartThinQ application from the
Google Play Store or Apple App Store on a smart
phone. Follow instructions to download and install the
application.
18 SMART FUNCTIONS
LG SmartThinQ Application Features
• For appliances with the
or logo
Washer Cycle (Remote Start, Downloaded)
Set or download any preferred cycle and operate by
remote control.
Tub Clean Coach
This function shows how many cycles remain before
it is time to run the Tub Clean cycle.
Smart Diagnosis™
This function provides useful information for
diagnosing and solving issues with the appliance
based on the pattern of use.
Energy Monitoring
The washer energy usage is affected by the cycles
and options so you may see some changes in energy
usage from one cycle to another.
Push Alerts
When the cycle is complete or the appliance has
problems, you have the option of receiving push
notications on a smart phone.
Settings
Set the product nickname and delete product.
NOTE
• If you change your wireless router, Internet service
provider, or password, delete the registered
appliance from the LG SmartThinQ application and
register it again.
• This information is current at the time of publication.
The application is subject to change for product
improvement purposes without notice to users.
Using Washer Cycle
Remote Start
Use a smart phone to control the appliance remotely
or check to see how much time is left in the cycle.
Using Remote Start
1
Press the Power button.
2
Load the laundry.
3
Press and hold Remote Start button for 3
seconds to enable the Remote Start function.
4
Start a cycle from the LG SmartThinQ application
on your smart phone.
NOTE
• Once the Remote Start mode is enabled, you can
start a cycle from the LG SmartThinQ smartphone
application. If the cycle is not started, the machine
will wait to start the cycle until it is turned off
remotely from the application or the Remote Start
mode is disabled.
• When Remote Start is turned on, the door is
automatically locked.
Disabling Remote Start
When the Remote Start is activated, press and hold
the Remote Start button for 3 seconds.
Downloaded
Download new and specialized cycles that are not
included in the standard cycles on the appliance.
Appliances that have been successfully registered
can download a variety of specialty cycles specic to
the appliance.
Only one cycle can be stored on the appliance at a
time.
Once cycle download is completed in the appliance,
the appliance keeps the downloaded cycle until a
new cycle is downloaded.
19SMART FUNCTIONS
ENGLISH
Wireless LAN Module Specications
Model LCW-004
Frequency Range 2412 - 2462 MHz
Output Power
(Max)
IEEE 802.11 b : 22.44 dBm
IEEE 802.11 g : 24.68 dBm
IEEE 802.11 n : 24.11 dBm
FCC Notice (For transmitter module
contained in this product)
This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against
harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
interference to radio communications. However, there
is no guarantee that interference will not occur in a
particular installation. If this equipment does cause
harmful interference to radio or television reception,
which can be determined by turning the equipment
off and on, the user is encouraged to try to correct
the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and
the receiver.
• Connect the equipment to an outlet on a circuit
different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV
technician for help.
This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions:
1) This device may not cause harmful interference
and
2) This device must accept any interference received,
including interference that may cause undesired
operation of the device.
Any changes or modications in construction of this
device which are not expressly approved by the party
responsible for compliance could void the user’s
authority to operate the equipment.
FCC RF Radiation Exposure Statement
This equipment complies with FCC radiation
exposure limits set forth for an uncontrolled
environment. This transmitter must not be co-located
or operating in conjunction with any other antenna or
transmitter.
This equipment should be installed and operated with
a minimum distance of 20 cm (7.8 inches) between
the antenna and your body. Users must follow the
specic operating instructions for satisfying RF
exposure compliance.
Indury Canada Statement (For transmitter
module contained in this product)
This device complies with Industry Canada’s
applicable licence-exempt RSSs. Operation is subject
to the following two conditions:
1) This device may not cause interference; and
2) This device must accept any interference,
including interference that may cause undesired
operation of the device.
IC Radiation Exposure Statement
This equipment complies with IC radiation exposure
limits set forth for an uncontrolled environment.
This equipment should be installed and operated with
a minimum distance of 20 cm (7.8 inches) between
the antenna and your body.
NOTE
• THE MANUFACTURER IS NOT RESPONSIBLE
FOR ANY RADIO OR TV INTERFERENCE
CAUSED BY UNAUTHORIZED MODIFICATIONS
TO THIS EQUIPMENT. SUCH MODIFICATIONS
COULD VOID THE USER’S AUTHORITY TO
OPERATE THE EQUIPMENT.
Open Source Software Notice
Information
To obtain the source code under GPL, LGPL, MPL,
and other open source licenses, that is contained in
this product, please visit http://opensource.lge.com.
In addition to the source code, all referred license
terms, warranty disclaimers and copyright notices are
available for download.
LG Electronics will also provide open source code
to you on CD-ROM for a charge covering the cost
of performing such distribution (such as the cost of
media, shipping, and handling) upon email request
to [email protected]. This offer is valid for a
period of three years after our last shipment of this
product. This offer is valid to anyone in receipt of this
information.
20 SMART FUNCTIONS
Smart Diagnosis™ Function
Should you experience any problems with the
appliance, it has the capability of transmitting data
via your telephone to the LG Customer Information
Center. NFC or Wi-Fi equipped models can also
transmit data to a smartphone using the LG
SmartThinQ application.
Smart Diagnosis™ through the
Cuomer Information Center
• For appliances with the
or logo
This method allows you to speak directly to our
trained specialists. The specialist records the data
transmitted from the appliance and uses it to analyze
the issue, providing a fast and effective diagnosis.
1
Call the LG Electronics Customer Information
Center at:
(LG U.S.A.) 1-800-243-0000
(LG Canada) 1-888-542-2623
2
When instructed to do so by the call center, place
the mouthpiece of the phone close to the Smart
Diagnosis™ icon. Do not press any other buttons.
3
Press and hold Temp. button for three seconds.
4
Keep the phone in place until the tone
transmission has nished.
• For best results, do not move the phone while
the tones are being transmitted.
• If the call center agent is not able to get an
accurate recording of the data, you may be
asked to try again.
5
Once the countdown is over and the tones have
stopped, resume your conversation with the call
center agent, who will then be able to assist you
using the information transmitted for analysis.
NOTE
• Smart Diagnosis™ cannot be activated unless
the appliance can be turned on using the Power
button. If the appliance cannot be turned on,
troubleshooting must be done without using Smart
Diagnosis™.
• For best results, do not move the phone while the
tones are being transmitted.
• If the call center agent is not able to get an accurate
recording of the data, you may be asked to try
again.
• The Smart Diagnosis™ function depends on the
local call quality.
• Bad call quality may result in poor data transmission
from your phone to the call center, which could
cause Smart Diagnosis™ to malfunction.
LG SmartThinQ Smart Diagnosis™
• For appliances with the
or logo
Use the Smart Diagnosis feature in the LG
SmartThinQ application for help diagnosing issues
with the appliance without the assistance of the LG
Customer Information Center.
Follow the instructions in the LG SmartThinQ
application to perform a Smart Diagnosis using your
smartphone.
NOTE
• Smart Diagnosis™ cannot be activated unless
the appliance can be turned on using the Power
button. If the appliance cannot be turned on,
troubleshooting must be done without using Smart
Diagnosis™.
21MAINTENANCE
ENGLISH
MAINTENANCE
WARNING
To reduce the risk of re, electric shock, or injury to persons, read this entire owner's manual,
including the Important Safety Inructions, before operating this washer.
• Unplug the washer before cleaning to avoid the risk of electric shock. Failure to follow this warning can
cause serious injury, re, electric shock, or death.
• Do not use volatile substances (benzene, paint thinner, alcohol, acetone, etc.), abrasive cleaners, or
detergents with strong chemical components when cleaning the washer. Doing so may cause discoloration
or damage to the machine, or may cause a re.
• Certain internal parts are intentionally not grounded and may present a risk of electric shock only during
servicing. Service personnel-do not contact the following parts while the appliance is energized. : pump,
motor, noise lter cover, and heater (on applicable models).
Regular Cleaning
Care After Wash
After the cycle is nished, wipe the lid (door) and the
inside of the lid (door) seal to remove any moisture.
• Leave the lid (door) open to dry the tub interior.
• Wipe the body of the washer with a dry cloth to
remove any moisture.
Cleaning the Exterior
Proper care of your washer can extend its life.
Lid (Door):
Wash with a damp cloth on the outside and inside
and then dry with a soft cloth.
Exterior:
• Immediately wipe off any spills.
• Wipe with a damp cloth.
• Do not touch the surface or the display with sharp
objects.
Care and Cleaning of the Interior
• Use a towel or soft cloth to wipe around the washer
lid (door) opening and lid (door) glass.
• Always remove items from the washer as soon as
the cycle is complete. Leaving damp items in the
washer can cause wrinkling, color transfer, and
odor.
• Run the Tub Clean cycle once a month, or more
often if needed, to remove detergent buildup and
other residue.
Cleaning the Tub
Over time, residue may build up in the tub, leading
to mildew or a musty odor. Run the Tub Clean cycle
monthly to remove residue and prevent odor. Run
the cycle more often under heavy use conditions or if
odor is already present.
1
Remove any clothing from the tub.
2
Add cleaning agents.
Cleaner Inructions
Tub cleaner
Follow manufacturer’s
recommendations.
Lime scale remover
Liquid chlorine
bleach
Add to main wash liquid
detergent dispenser.
Powdered cleaner
Follow manufacturer’s
recommendations.
Cleaning tablets Place directly into washer tub.
• For other tub cleaning products, follow the
cleaner manufacturer’s instructions and
recommendations.
• Do not exceed the maximum ll line when
adding bleach or powdered cleaners. Powdered
cleaners may remain in the tub after cleaning.
3
Close the lid (door) and press the Power button
to turn the washer on.
4
Turn the knob or press the cycle buttons to select
the Tub Clean cycle then press the Start/Pause
button to begin the cycle.
5
After the cycle ends, open the lid (door) and allow
the tub interior to dry completely.
22 MAINTENANCE
NOTE
• Never load laundry while using Tub Clean. The
laundry may be damaged or contaminated with
cleaning products. Make sure to run the Tub Clean
cycle only when the tub is empty.
• Leave the lid (door) open after nishing the laundry,
to keep the tub clean.
• Tub Clean should be repeated monthly.
• If mildew or musty smell already exists, run Tub
Clean once a week for three consecutive weeks.
• Do not exceed the manufacturer's recommended
amount when adding bleach or powdered cleaners.
Powdered cleaner may remain in the tub after
cleaning.
Removing Mineral Buildup
In areas with hard water, mineral scale can form on
internal components of the washer. Periodically clean
the mineral buildup on the internal components to
extend the lifespan of the washer. Use of a water
softener is recommended in areas with hard water.
• Use a descaler, such as Washer Magic®, to remove
visible mineral buildup on the washer tub.
• After descaling, always run the Tub Clean cycle
before washing clothing.
• Mineral scale and other spots may be removed from
the stainless steel tub using a soft cloth soaked in
stainless steel cleaner.
• Do not use steel wool or abrasive cleaners.
Leaving the Lid (Door) Open
• If the washer will not be used for several days,
leave the lid (door) open overnight to allow the tub
to dry.
Cleaning the Dispenser Drawer
Detergent and fabric softener may build up in the
dispenser drawer. Remove the drawer and inserts
and check for buildup once or twice a month.
1
Remove the drawer by pulling it straight out until it
stops. Lift up on the front of the drawer and pull it
completely out.
2
Remove the inserts from the two compartments.
3
Clean the inserts and drawer with warm water.
• Use a soft cloth or brush for cleaning and to
remove any residue.
WARNING
• Do not spray water inside the washer. Doing so
may cause re or electric shock.
4
Wipe off any moisture with a dry towel or cloth
after cleaning.
5
To clean the drawer opening, use a small, non-
metal brush to clean the recess. Remove all
residue from the upper and lower parts of the
recess.
6
Return the inserts to the proper compartments
and replace the drawer.
• Set the drawer into the opening at an angle,
then lower it and slide it into place.
NOTE
• If you use a descaler or tub cleaner during the Tub
Clean cycle, use the Rinse+Spin option to rinse the
washer tub before running your next wash cycle.
23MAINTENANCE
ENGLISH
Cleaning the Bleach Dispenser
Bleach may build up on the bleach dispenser cover.
Check for buildup and clean the cover once or twice
a month.
Type 1
Remove the cover from the bleach dispenser. Clean
the cover and the opening with warm water.
Type 2
The cover cannot be separated from the dispenser.
Clean the cover using a brush and warm water.
Cleaning the Water Inlet
Filters
If the washer does not ll properly, an error message
will show on the display. The inlet valve lter screens
could be plugged by hard water scale, sediment in
the water supply, or other debris.
CAUTION
• The inlet screens protect the delicate parts of
the inlet valve from being damaged by particles
that could enter the valves with the water supply.
Operating the washer with these lters removed
could cause a valve to stick open resulting in
ooding and/or property damage.
• Do not use the washer without the inlet lters. If
you use the washer without the inlet lters it will
cause leaks and malfunction.
• If you use the washer in an area with hard water,
the inlet lter may clog due to lime buildup.
1
Turn o both water faucets completely.
2
Unscrew the hot and cold water hoses from
the back of the washer.
3
Carefully remove the lters from the water
valves.
4
Remove foreign objects and soak the lters in
white vinegar or a lime scale remover.
If using a lime scale remover, follow the
manufacturer’s instructions. Be careful not to
damage the lters while cleaning them.
5
Rinse lters thoroughly and press them back
into place.
6
Flush then reattach the water hoses.
Before reattaching the hoses, ush the hoses and
water lines by running several gallons of water
into a bucket or drain, preferably with the faucets
wide open for maximum ow.
NOTE
• An
message may blink on the display when
the water pressure is low or an inlet lter is clogged
with dirt. Clean the inlet lter.
24 MAINTENANCE
Care in Cold Climates
Storing the Washer
If the washer will not be used for an extended period
of time and is in an area that could be exposed to
freezing temperatures, perform the following steps to
protect the washer from damage.
Make sure the tub is empty before following these
steps.
1
Turn off the water supply.
2
Disconnect hoses from water supply and drain
water from hoses.
3
Plug the power cord into a properly grounded
electrical outlet.
4
Add 1 gallon of nontoxic recreational vehicle
(RV) antifreeze to the empty tub and close the lid
(door). Never use automotive antifreeze.
5
Press the Power button, then select Spin.
6
Press the Start/Pause button to start the drain
pump.
7
Allow the drain pump to run for one minute, then
press the Power button to shut off the washer.
This will expel some of the antifreeze, leaving
enough to protect the washer from damage.
8
Unplug the power cord, dry the tub interior with a
soft cloth, and close the lid (door).
9
Store the washer in an upright position.
10
Remove the inserts from the dispenser. Drain any
water in the compartments and let them dry.
11
To remove the antifreeze from the washer after
storage, run a complete Speed Wash cycle using
detergent.
• Do not add laundry to this cycle.
When the Water Line is Frozen
1
Turn off the faucets connected with the water
lines.
2
Pour hot water on the frozen faucets to thaw the
water lines and remove water lines.
3
Immerse the water lines in hot water to thaw
them.
4
Connect the water lines with the water inlets of
the washer and with the faucets.
See Connecting the Water Lines for details.
5
Turn on the faucets.
6
Press the Power button.
7
Press Special Care button repeatedly to select
the Rinse+Spin cycle.
8
Press the Start/Pause button. Verify the water
lls properly.
When the Drain Line is Frozen
1
Pour hot water in the washer tub and close the lid.
Wait for 1-2 hours.
2
Press the Power button after thawing.
3
Press Special Care button repeatedly to select
the Rinse+Spin cycle.
4
Press the Start/Pause button. Check to make
sure the water drains.
25TROUBLESHOOTING
ENGLISH
TROUBLESHOOTING
Before Calling for Service
The washer is equipped with an automatic error-monitoring system to detect and diagnose problems at an early
stage. If the washer does not function properly or does not function at all, check the following before you call for
service.
Noises You Might Hear
Noise Possible Cause Solutions
Clicking
Lid (Door) lock relays when the lid (door)
locks and unlocks.
• Normal Operation
Spraying or Hissing
Water spraying or circulating during the
cycle.
• Normal Operation
Humming or
Gurgling
Drain pump is pumping water from the
washer at times during a cycle.
• Normal Operation
Water sloshing
A liquid in the balance ring around
the wash basket helps the basket spin
smoothly.
• Normal Operation
Water being added
after the washer
has already begun
to operate
The washer adapts to the load size and
type to add more water to the cycle as
needed.
• Normal Operation
The wash load may be unbalanced.
If the washer senses that the load is
unbalanced, it will op and rell to
rediribute the load.
The washer may be diluting laundry
additives to add to the wash load.
Rattling and
clanking noise
Foreign objects, such as keys, coins, or
safety pins may be in tub or pump.
• Stop washer, check tub and drain lter for
foreign objects. If noise continues after
washer is restarted, call for service.
Thumping sound
Heavy wash loads may produce a
thumping sound.
• This is normal. If sound continues, washer
is probably out of balance. Stop and
redistribute wash load.
Wash load may be out of balance.
• Pause the cycle and redistribute the load
after the lid (door) unlocks.
Vibrating noise
Packaging materials were not removed.
• See Unpacking and Removing Shipping
Material in the Installation section.
Wash load may be unevenly diributed in
the drum.
• Pause the cycle and redistribute the load
after the lid (door) unlocks.
Not all leveling feet are reing rmly and
evenly on the oor.
• See Leveling the Appliance in the
Installation section.
Floor not rigid enough.
• Make sure that the oor is solid and does
not ex. See Flooring in the Installation
section.
Squeaking noise Packaging materials were not removed.
• See Unpacking and Removing Shipping
Material in the Installation section.
Banging noise
when washer is
lling with water
(Water Hammer)
Plumbing in the home moves or exes
when the water valves in the washer shut
o.
• Water hammer is not caused by a defect in
the washer. Install water hammer arrestors
(purchased separately at hardware or home
improvement store) between the ll hose
and the washer for best results.
Household water supply pressure is very
high.
• Adjust household water supply regulator to
a lower pressure or contact a plumber.
26 TROUBLESHOOTING
Operation
Problem Possible Cause Solutions
Water leaking
Hoses are not connected correctly.
• Check hoses and connectors for leaks, cracks
and splits.
• Check and tighten hose connections.
House drain pipes are clogged.
• The washer pumps out water very rapidly. Check
for water backing up out of the drain pipe during
drain. If water is seen coming out of the drain,
check for proper drain hose installation and check
for restrictions in the drain. Contact a plumber to
repair drain pipe.
Drain hose has come out of drain
connector or is not inserted far
enough.
• Tie drain hose to inlet hose or standpipe to
prevent it from coming out during drain. For
smaller drain pipes, insert the drain hose into the
pipe as far as the drain hose ange. For larger
drain pipes, insert the drain hose into the pipe 1-2
inches past the ange.
A large item such as a pillow or
blanket is above the top of the tub.
• Use the Bedding cycle for large or bulky items.
Use extra care and never wash more that half a
load of items that oat, such as pillows.
• Stop the washer and check the load. Make sure
the load does not crest above the top edge of the
tub.
Oversudsing of detergent.
• Oversudsing may create leaks, and may be
caused by the type and amount of detergent
used. High-Efciency detergent is the only
detergent recommended. The normal amount
of detergent to use is 1/4 to 1/2 of the maximum
amount recommended by the detergent
manufacturer. Always reduce the amount of
detergent if the load is small or lightly soiled, or
if the water is very soft. Never use more than
the maximum amount recommended by the
detergent manufacturer.
Water leaks every
load.
Hoses are not inalled correctly.
• Check all ll and drain hose connections to
ensure that they are tight and secure.
Excessive sudsing
Too much detergent or incorrect
detergent.
• HE detergents are formulated specically for
High-Efciency washers and contain suds-
reducing agents. Only use detergent with the
High-Efciency (HE) logo.
• For detergent quantities refer to the Detergent
Use section. If sudsing or detergent residue
continue to be an issue, add an extra rinse.
Washer will not turn
on.
Power cord is not properly plugged
in.
• Make sure that the plug is plugged securely into a
grounded, 3-prong, 120-VAC, 60 Hz outlet.
House fuse is blown, circuit breaker
has tripped, or power outage has
occurred.
• Reset circuit breaker or replace fuse. Do not
increase fuse capacity. If the problem is a
circuit overload, have it corrected by a qualied
electrician.
27TROUBLESHOOTING
ENGLISH
Problem Possible Cause Solutions
Wash cycle time is
longer than usual.
The washer automatically adjus
the wash time for the amount of
laundry, water pressure and other
operating conditions.
• This is normal. The washer adjusts cycle time
automatically to provide optimal results for the
selected cycle. The time remaining shown in the
display is only an estimate. Actual time may vary.
Incomplete or
no dispensing of
detergent
Detergent compartments clogged
from incorrect lling.
• Make sure that detergent and additives are put
into the correct dispenser compartments. For
all detergent types, always make sure that the
dispenser drawer is fully closed before the start of
the cycle.
Too much detergent used.
• Make sure that the suggested amount of
detergent is used per the manufacturer’s
recommendations. You may also dilute the
detergent with water to the maximum ll line on
the compartment to avoid clogging. Use only HE
(High-Efciency) detergent.
NOTE: Always use as little detergent as
possible. High-Efciency washers need very little
detergent to achieve optimum results. Using too
much detergent will cause poor wash and rinse
performance and may contribute to odors in
washer.
Insucient water supply.
• Make sure that both hot and cold water faucets
are turned on all the way.
Normal residue.
• It is normal for a small amount of detergent to
remain in the dispenser. If this residue builds up it
can interfere with normal dispensing of products.
Refer to the cleaning instructions.
Washer will not
operate.
Control panel has powered o due
to inactivity.
• This is normal. Press the Power button to turn
the washer on.
Washer is unplugged.
• Make sure cord is plugged securely into a
working outlet.
Water supply is turned o. • Turn both hot and cold faucets fully on.
Controls are not set properly.
• Make sure the cycle was set correctly, close the
lid (door) and press the Start/Pause button.
Lid (Door) is open.
• The washer will not operate if the lid (door) is
open. Close the lid (door) and make sure that
nothing is caught under the lid (door) preventing it
from closing completely.
Circuit breaker/fuse is tripped/
blown.
• Check house circuit breakers/fuses. Replace
fuses or reset breaker. The washer should be
on a dedicated branch circuit. The washer will
resume the cycle where it stopped once power is
restored.
Control needs to be reset.
• Press the Power button, then re-select the
desired cycle and press the Start/Pause button.
Start/Pause was not pressed after a
cycle was set.
• Press the Power button then re-select the
desired cycle and press the Start/Pause button.
The washer will shut off if the Start/Pause button
is not pressed within 60 minutes.
Extremely low water pressure.
• Check another faucet in the house to make sure
that household water pressure is adequate.
Washer is too cold.
• If the washer has been exposed to temperatures
below freezing for an extended period of time,
allow it to warm up before pressing the Power
button. Otherwise, the display will not come on.
28 TROUBLESHOOTING
Problem Possible Cause Solutions
Washer is not lling
properly.
Filter clogged.
• Make sure the inlet lters on the ll valves are not
clogged. Refer to the lter cleaning instructions.
Inlet hoses may be kinked. • Check that inlet hoses are not kinked or clogged.
Energy eciency
• This is a High-Efciency (HE) washer. As a result,
the water level settings for this washer may be
different than for conventional washers.
Insucient water supply
• Make sure that both hot and cold water faucets
are turned on all the way.
The washer lid (door) is open.
• The washer will not operate if the lid (door) is
open. Close the lid (door) and make sure that
nothing is caught under the lid (door) preventing it
from closing completely.
Water level is too low.
• The water will not normally cover the clothes.
The ll level is optimized for the wash motion to
achieve the best wash performance.
Water in the washer
does not drain or
drains slowly.
Drain hose is kinked, pinched, or
clogged.
• Make sure the drain hose is free of clogs, kinks,
etc., and is not pinched behind or under the
washer.
Drain discharge is more than 96
inches (2.4 m) above bottom of
washer.
• Move the end of the drain hose so it’s lower
than 96 inches (2.4 m) above the bottom of the
washer.
Bleach does not
dispense
Bleach dispenser cover is not
properly inalled.
• Make sure that the bleach cover is properly
installed and snapped into place before the
beginning of the cycle.
Bleach dispenser is dirty or
clogged.
• Lift out the bleach dispenser cover and clean out
the reservoir. Lint and other foreign debris that
collects in the inside the dispenser may prevent
proper dispensing of the bleach.
Premature
dispensing of
bleach
Bleach dispenser lled for future
load.
• You cannot store bleach in the dispenser for
future use. The bleach will be dispensed every
load.
Overlling the bleach dispenser.
• Overlling the bleach dispenser will cause the
bleach to dispense immediately, which will
damage the laundry or the washer. Always
measure bleach, but never ll above the max line
on the dispenser. A half cup of bleach is sufcient
for most loads. Never use more than 1 cup of
bleach.
29TROUBLESHOOTING
ENGLISH
Performance
Problem Possible Cause Solutions
Wrinkling
Washer not unloaded promptly.
• Always remove items from the washer as soon as
the cycle is complete.
Washer overloaded.
• The washer can be fully loaded, but the tub
should not be tightly packed with items. The lid
(door) of the washer should close easily.
Hot and cold water inlet hoses are
reversed.
• Hot water rinse can set wrinkles in garments.
Check the inlet hose connections.
Staining
Bleach or softener dispensed too
soon.
• Dispenser compartment is overlled causing
bleach or softener to dispense immediately.
Always measure bleach to prevent overlling one
cup maximum.
• Dispenser drawer closed too quickly causing
softener to dispense immediately.
Bleach or softener was added
directly to the wash load in the tub.
• Always use the dispensers to ensure that laundry
produdcts are properly dispensed at the right time
in the cycle.
Washer was not unloaded promptly.
• Always remove items from the washer as soon as
possible after the cycle is complete.
Clothes were not properly sorted.
• Always wash dark colors separately from light
colors and whites to prevent discoloration.
• Never wash heavily soiled items with lightly soiled
items.
Poor ain removal
Proper options not selected.
• Heavier soils and tougher stains may require
extra cleaning power. Select the Soak or Stain
Care feature to boost the cleaning power of the
selected cycle.
Previously set ains.
• Articles that have previously been washed may
have stains that have been set. These stains
may be difcult to remove and may require hand
washing or pre-treating to aid in stain removal.
Muy or mildewy
odor in washer
Incorrect or too much detergent has
been used.
• Use only High-Efciency (HE) detergent in
accordance with the manufacturer’s instructions.
Inside of tub was not cleaned
properly.
• Run the Tub Clean cycle regularly.
30 TROUBLESHOOTING
Wi-Fi
Problem Possible Cause Solutions
Trouble connecting
appliance and
smartphone to Wi-Fi
network
The password for the Wi-Fi
network was entered incorrectly.
• Delete your home Wi-Fi network and begin the
registration process again.
Mobile data for your smartphone
is turned on.
• Turn off the Mobile data on your smartphone
before registering the appliance.
The wireless network name (SSID)
is set incorrectly.
• The wireless network name (SSID) should be a
combination of English letters and numbers. (Do
not use special characters.)
The router frequency is not 2.4
GHz.
• Only a 2.4 GHz router frequency is supported.
Set the wireless router to 2.4 GHz and connect
the appliance to the wireless router. To check the
router frequency, check with your Internet service
provider or the router manufacturer.
The diance between the
appliance and the router is too far.
• If the appliance is too far from the router, the
signal may be weak and the connection may not
be congured correctly. Move the router closer
to the appliance or purchase and install a Wi-Fi
repeater.
31TROUBLESHOOTING
ENGLISH
Error Codes
Problem Possible Cause Solutions
If the balance is not successful, this
error will be displayed.
• The automatic attempt to rebalance the load was
not successful. The cycle has been paused to
allow the load to be manually adjusted.
The load is too small.
• Small loads may need additional items to be
added to allow the washer to balance the load.
Heavy articles are mixed with lighter
items.
• The load may have heavy items loaded with
lighter items. Always try to wash articles of
somewhat similar weight to allow the washer
to evenly distribute the weight of the load for
spinning.
The load is out of balance.
• Manually redistribute the load if articles have
become tangled preventing the automatic
rebalancing from working properly.
Water supply faucets are not fully
open.
• Make sure that the water faucets are fully open.
Water line hoses are kinked,
pinched, or crushed.
• Make sure that the hoses are not kinked or
pinched. Be careful when moving the washer.
Water inlet lters are clogged. • Clean the inlet lters. See Maintenance section.
Water supply pressure to faucet or
house is too low.
• Check another faucet in the house to make sure
that household water pressure is adequate and
ow is not restricted. Disconnect the inlet hose
from the washer and run a few gallons of water
through the hose to ush the water supply lines.
If ow is too low, contact a plumber to have the
water lines repaired.
Water supply connected with leak-
limiting hoses.
• Hoses designed to limit leaks can trip falsely and
prevent the washer from lling. The use of leak
limiting hoses is not recommended.
Drain hose is kinked, pinched, or
clogged.
• Make sure the drain hose is free of clogs or kinks
and is not pinched behind or under the washer.
Drain discharge is more than 96
inches (2.4 m) above bottom of
washer.
• Move the end of the drain hose so it’s lower
than 96 inches (2.4 m) above the bottom of the
washer.
The Control Lock function is on
to prevent anyone from changing
cycles or operating the appliance.
• Turn off Control Lock in the control panel. See
Control Lock under Option Buttons.
Special drain feature
• If the washer is paused during a cycle for more
than 4 minutes, the cycle will be cancelled and
any water remaining in the tub will be drained.
• This is not an error code. It indicates that the
drain function is operating.
32 TROUBLESHOOTING
Problem Possible Cause Solutions
Lid (Door) is not closed properly.
• Close the lid (door) and press Start/Pause
button. After starting a cycle, it may take a few
moments before the tub begins to turn or spin.
The washer will not spin unless the lid (door) is
locked.
• If the error persists once the lid (door) is closed
and the Start/Pause button is pressed, call for
service.
Lid (Door) lock switch error.
• Make sure that the lid (door) is closed properly
and press the Start/Pause button. The washer
will not operate unless the lid (door) is locked.
• Make sure that nothing is caught under the lid
(door), including shipping material or clothing.
• Make sure that the latch mechanism is fully
retracted.
• If the lid (door) is closed and the lid (door) lock
error message is displayed, call for service.
Foreign objects such as coins, pins,
clips, etc., caught between the wash
plate and the inner basket.
• Turn the washer off then on again. Press the Spin
button without selecting a cycle to drain and spin
the load.
• When the Spin cycle is complete, empty the tub
and nd and remove any objects caught in the
wash plate.
• Always check pockets, etc., before washing to
prevent error codes or damage to the washer or
clothing.
It is time to run the Tub Clean cycle. • Run the Tub Clean cycle.
The washer has detected an out of
balance load.
• If the washer detects a load that is too far out of
balance to spin, it will display this code while it
is attempting to rebalance the load. The washer
will add water and try to redistribute the load
automatically. This display is for your information
only, and no action is required.
• As a result, the cycle will take longer than initially
estimated.
Control error.
• Unplug the washer and wait 60 seconds.
Reconnect power and try again. If the error
reappears, call for service.
Water level is too high due to a
faulty water valve.
• Close the water faucets, unplug the washer, and
call for service.
The water level sensor is not
working correctly.
• Close the water faucets, unplug the washer, and
call for service.
A motor error has occurred.
• Allow the washer to stand for 30 minutes and
then restart the cycle. If the LE error code
persists, call for service.
Clutch error
• Mechanical failure
• Unplug the washer and call for service.
33LIMITED WARRANTY
ENGLISH
LIMITED WARRANTY
FOR USA
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT
REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT,
UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS ARE NOT
PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW.
Should your LG Washer fail due to a defect in materials or workmanship under normal home use, during the
warranty period set forth below, LG will at its option repair or replace the product. This limited warranty is valid
only to the original retail purchaser of the product and applies only when purchased and used within the United
States, including U.S. Territories. Proof of original retail purchase is required to obtain warranty service under
this limited warranty.
Warranty Period
Scope of
Warranty
Remark
One (1) year from date of original retail
purchase
Any internal /
functional Parts and
Labor
LG will provide parts and labor to repair or replace
defective parts.
Three (3) years from date of original
retail purchase
Stainless Steel Tub
Parts only. Customer will be responsible for any
labor or in-home service to replace defective parts.
Ten (10) years from date of original
retail purchase
Tub Motor (Stator,
Rotor)
• Replacement products and parts are warranted for the remaining portion of the original warranty period or
ninety (90) days, whichever is greater.
• Replacement products and parts may be new or remanufactured.
THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT
LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TO
THE EXTENT ANY IMPLIED WARRANTY IS REQUIRED BY LAW, IT IS LIMITED IN DURATION TO THE
EXPRESS WARRANTY PERIOD ABOVE. NEITHER THE MANUFACTURER NOR ITS U.S. DISTRIBUTOR
SHALL BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE
DAMAGES OF ANY NATURE, INCLUDING WITHOUT LIMITATION, LOST REVENUES OR PROFITS, OR
ANY OTHER DAMAGE WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how
long an implied warranty lasts, so the above exclusion or limitation may not apply to you. This warranty gives
you specic legal rights and you may also have other rights that vary from state to state.
THIS LIMITED WARRANTY DOES NOT COVER:
• Service trips to deliver, pick up, or install or repair the product; instruction to the customer on operation of
the product; repair or replacement of fuses or correction of wiring or plumbing, or correction of unauthorized
repairs/installation.
• Failure of the product to perform during power failures and interrupted or inadequate electrical service.
• Damage caused by leaky or broken water pipes, frozen water pipes, restricted drain lines, inadequate or
interrupted water supply or inadequate supply of air.
• Damage resulting from operating the product in a corrosive atmosphere or contrary to the instructions outlined
in the product’s owner’s manual.
• Damage to the product caused by accidents, pests and vermin, lightning, wind, re, oods, or acts of God.
• Damage or failure caused by unauthorized modication or alteration, or if it is used for other than the intended
purpose, or any water leakage where the unit was not properly installed.
34 LIMITED WARRANTY
• Damage or failure caused by incorrect electrical current, voltage, or plumbing codes, commercial or industrial
use, or use of accessories, components, or consumable cleaning products that are not approved by LG.
• Damage caused by transportation and handling, including scratches, dents, chips, and/or other damage to the
nish of your product, unless such damage results from defects in materials or workmanship and is reported
within one (1) week of delivery.
• Damage or missing items to any display, open box, discounted, or refurbished product.
• Products with original serial numbers that have been removed, altered, or cannot be readily determined. Model
and serial numbers, along with original retail sales receipts, are required for warranty validation.
• Increases in utility costs and additional utility expenses.
• Repairs when your product is used for other than normal and usual household use (e.g. commercial use, in
ofces and recreational facilities) or contrary to the instructions outlined in the product’s owner’s manual.
• Costs associated with removal of your product from your home for repairs.
• The removal and reinstallation of the product if it is installed in an inaccessible location or is not installed in
accordance with published installation instructions, including LG’s owner’s and installation manuals.
• Damage resulting from misuse, abuse, improper installation, repair, or maintenance. Improper repair includes
use of parts not approved or specied by LG.
The co of repair or replacement under these excluded circumances shall be borne by the consumer.
TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION
For additional product information, visit the LG website at http://www.lg.com
For assistance using this product or to schedule service, contact LG Electronics at 1-800-243-0000.
For further assistance, write: LG Electronics, 201 James Record Road, Huntsville, Alabama 35813
PROCEDURE FOR RESOLVING DISPUTES:
ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED
WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION,
AND NOT IN A COURT OF GENERAL JURISDICTION. BINDING ARBITRATION MEANS THAT YOU AND LG
ARE EACH WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.
Denitions. For the purposes of this section, references to “LG” mean LG Electronics U.S.A., Inc., its parents,
subsidiaries and afliates, and each of their ofcers, directors, employees, agents, beneciaries, predecessors
in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include any dispute,
claim or controversy of any kind whatsoever (whether based in contract, tort, statute, regulation, ordinance,
fraud, misrepresentation or any other legal or equitable theory) arising out of or relating in any way to the sale,
condition or performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must rst notify LG in
writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG Electronics, USA,
Inc. Attn: Legal Department- Arbitration 1000 Sylvan Ave, Englewood Cliffs 07632. You and LG agree to engage
in good faith discussions in an attempt to amicably resolve your claim. The notice must provide your name,
address, and telephone number; identify the product that is the subject of the claim; and describe the nature of
the claim and the relief being sought. If you and LG are unable to resolve the dispute within 30 days, either party
may proceed to le a claim for arbitration.
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during the
30 day period after sending written notice to LG, you and LG agree to resolve any claims between us only by
binding arbitration on an individual basis, unless you opt out as provided below. Any dispute between you and
LG shall not be combined or consolidated with a dispute involving any other person’s or entity’s product or
claim. More specically, without limitation of the foregoing, any dispute between you and LG shall not under any
circumstances proceed as part of a class or representative action. Instead of arbitration, either party may bring
an individual action in small claims court, but that small claims court action may not be brought on a class or
representative basis.
35LIMITED WARRANTY
ENGLISH
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written
demand for arbitration. The arbitration will be administered by the American Arbitration Association (“AAA”)
and will be conducted before a single arbitrator under the AAA’s Consumer Arbitration Rules that are in effect
at the time the arbitration is initiated (referred to as the “AAA Rules”) and under the procedures set forth in this
section. The AAA Rules are available online at www.adr.org/consumer. Send a copy of your written demand for
arbitration, as well as a copy of this provision, to the AAA in the manner described in the AAA Rules. You must
also send a copy of your written demand to LG at LG Electronics, USA, Inc. Attn: Legal Department- Arbitration
1000 Sylvan Avenue Englewood Cliffs, NJ 07632. If there is a conict between the AAA Rules and the rules
set forth in this section, the rules set forth in this section will govern. This arbitration provision is governed
by the Federal Arbitration Act. Judgment may be entered on the arbitrator’s award in any court of competent
jurisdiction. All issues are for the arbitrator to decide, except that issues relating to the scope and enforceability
of the arbitration provision and to the arbitrability of the dispute are for the court to decide. The arbitrator is
bound by the terms of this provision.
Governing Law. The law of the state of your residence shall govern this Limited Warranty and any disputes
between us except to the extent that such law is preempted by or inconsistent with applicable federal law.
Fees/Cos. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand for
arbitration, LG will promptly pay all arbitration ling fees to the AAA unless you seek more than $25,000 in
damages, in which case the payment of these fees will be governed by the AAA Rules. Except as otherwise
provided for herein, LG will pay all AAA ling, administration and arbitrator fees for any arbitration initiated in
accordance with the AAA Rules and this arbitration provision. If you prevail in the arbitration, LG will pay your
attorneys’ fees and expenses as long as they are reasonable, by considering factors including, but not limited to,
the purchase amount and claim amount. Notwithstanding the foregoing, if applicable law allows for an award of
reasonable attorneys’ fees and expenses, an arbitrator can award them to the same extent that a court would. If
the arbitrator nds either the substance of your claim or the relief sought in the demand is frivolous or brought for
an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the
payment of all arbitration fees will be governed by the AAA Rules. In such a situation, you agree to reimburse LG
for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. Except
as otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if LG
prevails in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration conducted
solely on the basis of (1) documents submitted to the arbitrator, (2) through a telephonic hearing, or (3) by
an in-person hearing as established by the AAA Rules. If your claim exceeds $25,000, the right to a hearing
will be determined by the AAA Rules. Any in-person arbitration hearings will be held at a location within the
federal judicial district in which you reside unless we both agree to another location or we agree to a telephonic
arbitration.
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can require the
other to participate in an arbitration proceeding. To opt out, you must send notice to LG no later than 30 calendar
days from the date of the rst consumer purchaser’s purchase of the product by either: (i) sending an e-mail to
[email protected], with the subject line: “Arbitration Opt Out” or (ii) calling 1-800-980-2973. You must include in
the opt out e-mail or provide by telephone: (a) your name and address; (b) the date on which the product was
purchased; (c) the product model name or model number; and (d) the serial number (the serial number can be
found (i) on the product; or (ii) online by accessing https://www.lg.com/us/support/repair-service/schedule-repair-
continued and clicking on “Find My Model & Serial Number”).
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail or
telephone); no other form of notice will be effective to opt out of this dispute resolution procedure. Opting out of
this dispute resolution procedure will not affect the coverage of the Limited Warranty in any way, and you will
continue to enjoy the full benets of the Limited Warranty. If you keep this product and do not opt out, then you
accept all terms and conditions of the arbitration provision described above.
36 LIMITED WARRANTY
FOR CANADA
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT
REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT,
UNLESS THE LAWS OF YOUR PROVINCE OR TERRITORY DO NOT PERMIT THAT, OR, IN OTHER
JURISDICTIONS, IF YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS
ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES”
BELOW.
Should your LG Washer (“Product”) fail due to a defect in material or workmanship under normal home use
during the warranty period set forth below, LG Canada will at its option repair or replace the product upon receipt
of proof of original retail purchase. This warranty is valid only to the original retail purchaser of the product and
applies only to a product distributed in Canada by LG Canada or an authorized Canadian distributor thereof. The
warranty only applies to Products located and used within Canada.
WARRANTY PERIOD : (Note : If the original date of purchase can not be veried, the warranty will begin sixty(60)
days from the date of manufacture).
Period
One (1) year from the date
of original retail purchase
Three ( 3 ) years from
the date of original retail
purchase
Ten (10) years from the
date of original retail
purchase
Scope of Warranty
Parts and Labor (internal/
functional parts only)
Stainless Steel Drum
DD Motor (Stator and
Rotor)
Remark
LG will provide parts &
labor to repair or replace
defective parts.
Extended Component Warranty (Parts Only) (Consumer
will be charged for Labor after one (1) year from the date
of purchase)
• Replacement products and parts are warranted for the remaining portion of the original warranty period or
ninety (90) days, whichever is greater.
• Replacement products and parts may be new or remanufactured.
• Proof of original retail purchase specifying the Product model and date of purchase is required to obtain
warranty service under this Limited Warranty.
LG CANADA’S SOLE LIABILITY IS LIMITED TO THE WARRANTY SET OUT ABOVE. EXCEPT AS
EXPRESSLY PROVIDED ABOVE, LG CANADA MAKES NO AND HEREBY DISCLAIMS ALL OTHER
WARRANTIES AND CONDITIONS RESPECTING THE PRODUCT, WHETHER EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE, AND NO REPRESENTATIONS SHALL BE BINDING ON LG
CANADA. LG CANADA DOES NOT AUTHORIZE ANY PERSON TO CREATE OR ASSUME FOR IT ANY
OTHER WARRANTY OBLIGATION OR LIABILITY IN CONNECTION WITH THE PRODUCT. TO THE EXTENT
THAT ANY WARRANTY OR CONDITION IS IMPLIED BY LAW, IT IS LIMITED TO THE EXPRESS WARRANTY
PERIOD ABOVE. LG CANADA, THE MANUFACTURER OR DISTRIBUTOR SHALL NOT BE LIABLE FOR
ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, DIRECT OR INDIRECT DAMAGES, LOSS OF GOODWILL,
LOST PROFITS, PUNITIVE OR EXEMPLARY DAMAGES OR ANY OTHER DAMAGE, WHETHER ARISING
DIRECTLY OR INDIRECTLY FROM ANY CONTRACTUAL BREACH, FUNDAMENTAL OR OTHERWISE, OR
FROM ANY ACTS OR OMISSIONS, TORT, OR OTHERWISE.
37LIMITED WARRANTY
ENGLISH
This warranty gives you specic legal rights. You may have other rights which may vary from province to
province depending on applicable provincial laws. Any term of this warranty that negates or varies any implied
condition or warranty under provincial law is severable where it conicts with provincial law without affecting the
remainder of this warranty’s terms.
THIS LIMITED WARRANTY DOES NOT COVER:
• Service trips to deliver, pick up, or install the product; instructing a customer on operation of the product; repair
or replacement of fuses or correction of wiring or plumbing, or correction of unauthorized repairs/installation.
• Failure of the product to perform during power failures and interrupted or inadequate electrical service.
• Damage caused by leaky or broken water pipes, frozen water pipes, restricted drain lines, inadequate or
interrupted water supply or inadequate supply of air.
• Damage resulting from operating the Product in a corrosive atmosphere or contrary to the instructions outlined
in the Product owner’s manual.
• Damage to the Product caused by accidents, pests and vermin, lightning, wind, re, oods, or acts of God.
• Damage or product failure caused by unauthorized modication or alteration, or use for other than its intended
purpose, or resulting from any water leakage due to improper installation.
• Damage or Product failure caused by incorrect electrical current, voltage, or plumbing codes, commercial or
industrial use, or use of accessories, components, or cleaning products that are not approved by LG Canada.
• Damage caused by transportation and handling, including scratches, dents, chips, and/or other damage to the
nish of your product, unless such damage results from defects in materials or workmanship and is reported
within one (1) week of delivery.
• Damage or missing items to any display, open box, discounted, or refurbished Product.
• Products with original serial numbers that have been removed, altered, or cannot be readily determined. Model
and Serial numbers, along with original retail sales receipt, are required for warranty validation.
• Increases in utility costs and additional utility expenses.
• Replacement of light bulbs, lters, or any consumable parts.
• Repairs when your Product is used in other than normal and usual household use (including, without limitation,
commercial use, in ofces or recreational facilities) or contrary to the instructions outlined in the Product
owner’s manual.
• Costs associated with removal of the Product from your home for repairs.
• The removal and reinstallation of the Product if it is installed in an inaccessible location or is not installed in
accordance with published installation instructions, including the Product owner’s and installation manuals.
• Accessories to the Product such as door bins, drawers, handles, shelves, etc.. Also excluded are parts besides
those that were originally included with the Product.
• Damage resulting from the misuse, abuse, improper installation, repair, or maintenance of the Product.
Improper repair includes use of parts not approved or specied by LG Canada.
All cos associated with the above excluded circumances shall be borne by the consumer.
For complete warranty details and cuomer assiance, please call or visit our website:
Call 1-888-542-2623 (7 A.M. to 12 A.M., 365 days a year) and select the appropriate option from the menu, or
visit our website at http://www.lg.com.
38 LIMITED WARRANTY
PROCEDURE FOR RESOLVING DISPUTES:
EXCEPT WHERE PROHIBITED AT LAW, ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF
OR RELATING IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED
EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION.
EXCEPT WHERE PROHIBITED AT LAW, YOU AND LG BOTH IRREVOCABLY AGREE TO WAIVE THE RIGHT
TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.
Denitions. For the purposes of this section, references to “LG” mean LG Electronics Canada, Inc., its parents,
subsidiaries and afliates, and each of their ofcers, directors, employees, agents, beneciaries, predecessors
in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include any dispute,
claim or controversy of any kind whatsoever (whether based in contract, tort, statute, regulation, ordinance,
fraud, misrepresentation or any other legal or equitable theory) arising out of or relating in any way to the sale,
condition or performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must rst notify LG in
writing at least 30 days in advance of initiating the arbitration by sending a letter to LG Electronics, Canada,
Inc., Attn: Legal Department- Arbitration, 20 Norelco Drive, North York, Ontario M9L 2X6. You and LG agree to
engage in good faith discussions in an attempt to amicably resolve your claim. The notice must provide your
name, address, and telephone number; identify the product that is the subject of the claim; and describe the
nature of the claim and the relief being sought. If you and LG are unable to resolve the dispute within 30 days,
either party may proceed to le a claim for arbitration.
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during the 30
day period after sending written notice to LG, you and LG agree to resolve any claims between you and LG only
by binding arbitration on an individual basis, unless you opt out as provided below, or you reside in a jurisdiction
that prevents full application of this clause in the circumstances of the claims at issue (in which case if you
are a consumer, this clause will only apply if you expressly agree to the arbitration). To the extent permitted by
applicable law, any dispute between you and LG shall not be combined or consolidated with a dispute involving
any other person’s or entity’s product or claim. More specically, without limitation of the foregoing, except
to the extent such a prohibition is not permitted at law, any dispute between you and LG shall not under any
circumstances proceed as part of a class or representative action. Instead of arbitration, either party may bring
an individual action in small claims court, but that small claims court action may not be brought on a class or
representative basis except to the extent this prohibition is not permitted at law in your province or territory of
jurisdiction as it relates to the claims at issue between you and LG.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written
demand for arbitration. The arbitration will be private and condential, and conducted on a simplied and
expedited basis before a single arbitrator chosen by the parties under the provincial or territorial commercial
arbitration law and rules of the province or territory of your residence. You must also send a copy of your
written demand to LG at LG Electronics, Canada, Inc., Attn: Legal Department- Arbitration, 20 Norelco Drive,
North York, Ontario M9L 2X6. This arbitration provision is governed by your applicable provincial or territorial
commercial arbitration legislation. Judgment may be entered on the arbitrator’s award in any court of competent
jurisdiction. All issues are for the arbitrator to decide, except that, issues relating to the scope and enforceability
of the arbitration provision and to the arbitrability of the dispute are for the court to decide. The arbitrator is
bound by the terms of this provision.
Governing Law. The law of the province or territory of your residence shall govern this Limited Warranty and
any disputes between you and LG except to the extent that such law is preempted by or inconsistent with
applicable federal or provincial/territorial law. Should arbitration not be permitted for any claim, action, dispute or
controversy between you and LG, you and LG attorn to the exclusive jurisdiction of the courts of the province or
territory of your residence for the resolution of the claim, action, dispute or controversy between you and LG.
39LIMITED WARRANTY
ENGLISH
Fees/Cos. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand for
arbitration, LG will promptly pay all arbitration ling fees unless you seek more than $25,000 in damages, in
which case the payment of these fees will be governed by the applicable arbitration rules. Except as otherwise
provided for herein, LG will pay all ling, administration and arbitrator fees for any arbitration initiated in
accordance with the applicable arbitration rules and this arbitration provision. If you prevail in the arbitration, LG
will pay your attorneys’ fees and expenses as long as they are reasonable, by considering factors including, but
not limited to, the purchase amount and claim amount. Notwithstanding the foregoing, if applicable law allows
for an award of reasonable attorneys’ fees and expenses, an arbitrator can award them to the same extent
that a court would. If the arbitrator nds either the substance of your claim or the relief sought in the demand
is frivolous or brought for an improper purpose (as measured by the applicable laws), then the payment of all
arbitration fees will be governed by the applicable arbitration rules. In such a situation, you agree to reimburse
LG for all monies previously disbursed by it that are otherwise your obligation to pay under the applicable
arbitration rules. Except as otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and
expenses from you if LG prevails in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration conducted
solely (1) on the basis of documents submitted to the arbitrator, (2) through a telephonic hearing, or (3) by an
in-person hearing as established by the applicable arbitration rules. If your claim exceeds $25,000, the right to
a hearing will be determined by the applicable arbitration rules. Any in-person arbitration hearings will be held at
the nearest, most mutually-convenient arbitration location available within the province or territory in which you
reside unless you and LG both agree to another location or agree to a telephonic arbitration.
Severability and Waiver. If any portion of this Limited Warranty (including these arbitration procedures) is
unenforceable, the remaining provisions will continue in full force and effect to the maximum extent permitted by
applicable law. Should LG fail to enforce strict performance of any provision of this Limited Warranty (including
these arbitration procedures), it does not mean that LG intends to waive or has waived any provision or part of
this Limited Warranty.
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can require the
other to participate in an arbitration proceeding. To opt out, you must send notice to LG no later than 30 calendar
days from the date of the rst consumer purchaser’s purchase of the product by either (i) sending an e-mail to
[email protected], with the subject line: “Arbitration Opt Out;” or (ii) calling 1-800-980-2973. You must include in
the opt out e-mail or provide by telephone: (a) your name and address; (b) the date on which the product was
purchased; (c) the product model name or model number; and (d) the serial number (the serial number can be
found (i) on the product; or (ii) online by accessing https://www.lg.com/ca_en/support/repair-service/schedule-
repair and clicking on “Find My Model & Serial Number”).
In the event that you “Opt Out”, the law of the province or territory of your residence shall govern this Limited
Warranty and any disputes between you and LG except to the extent that such law is preempted by or
inconsistent with applicable federal or provincial/territorial law. Should arbitration not be permitted for any claim,
action, dispute or controversy between you and LG, you and LG agree to attorn to the exclusive jurisdiction
of the courts of the province or territory of your residence for the resolution of the claim, action, dispute or
controversy between you and LG.
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail or
telephone); no other form of notice will be effective to opt out of this dispute resolution procedure. Opting out of
this dispute resolution procedure will not affect the coverage of the Limited Warranty in any way, and you will
continue to enjoy the full benets of the Limited Warranty. If you keep this product and do not opt out, then you
accept all terms and conditions of the arbitration provision described above.
Conict of Terms. In the event of a conict or inconsistency between the terms of this Limited Warranty and the
End User License Agreement (“EULA”) in regards to dispute resolution, the terms of this Limited Warranty shall
control and govern the rights and obligations of the parties and shall take precedence over the EULA.
40 LIMITED WARRANTY
Warranty Exceptions (U.S. and Canada)
The packing materials are not
removed.
Noise, vibration
Tub
support
Carton
base
Remove the packing materials.
A coin or foreign object is uck
in the washer.
E6 error, the tub won’t spin, noise
Remove coins or foreign objects
from the laundry before loading.
The drain hose is inalled too
low.
IE error, failure to ll with water,
draining during ll
Reinstall the drain hose
properly.
The water inlet valve lters are
clogged or the water inlet hoses
are kinked.
Water is not coming.
Inlet lter
Clean the inlet valve lter or
reinstall the water inlet hoses.
The inlet hoses are inalled in
reverse.
Laundry is hot, warm or wrinkled
after nished washing.
Cold water
inlet
Hot water inlet
Reinstall the inlet hoses.
The water tap is not turned on.
Water is not supplied.
Water tap
Turn on the water tap.
Improper inallation of water
inlet hoses or using third party
inlet hoses
Leakage
Reinstall the inlet hoses or
replace them with approved
hoses.
Loose connection of power cord
or electrical outlet problem
No power problem
Reconnect the power cord or
change the electrical outlet.
Improper inallation or use of product
Service trips to deliver, pick up, install the product
or for instruction on product use.
The removal and reinstallation of the product.
The warranty covers manufacturing defects only.
Service resulting from improper Installation is not
covered.
Accidents, pes and vermin, lightning, wind,
re, oods, or acts of God
Damage to the product
Service resulting from natural disasters rather
than manufacturing defects is not covered by the
warranty.
LG Customer Information Center
Register your product Online!
www.lg.com
For inquiries or comments,
visit www.lg.com or call:
1-800-243-0000
U.S.A.
1-888-542-2623
CANADA