FRANÇAISENGLISH ESPAÑOL
OWNER'S MANUAL
FRENCH DOOR
REFRIGERATOR
Read this owner's manual thoroughly before operating the appliance
and keep it handy for reference at all times.
LSFXC2476* LSFXC2496* LSFD2491**
MFL69651102
Rev.05_082918
www.lg.com
Copyright © 2017 - 2018 LG Electronics Inc. All Rights Reserved.
2
TABLE OF CONTENTS
3 PRODUCT FEATURES
4 SAFETY INSTRUCTIONS
4 IMPORTANT SAFETY INSTRUCTIONS
8 PRODUCT SPECIFICATIONS
9 PRODUCT OVERVIEW
9 Exterior
10 Interior
12 INSTALLATION
12 Installation Overview
13 Unpacking the Refrigerator
13 Choosing the Proper Location
15 Removing/Assembling Handles
16 Removing/Assembling the Doors and Drawers
22 Connecting the Water Line
25 Leveling and Door Alignment
26 Turning on the Power
27 OPERATION
27 Before Use
28 Control Panel
30 Ice and Water Dispenser
32 Ice Compartment
33 Automatic Icemaker
34 Storing Food
37 Humidity Controlled Crispers (On Some Models)
37 Glide‘N’Serve
37 Durabase
®
37 Detaching/Assembling the Storage Bins
38 Door-in-Door (On Some Models)
40 InstaView Door-in-Door (On Some Models)
41 Adjusting the Refrigerator Shelves
42 SMART FUNCTIONS
42 LG SmartThinQ Application
45 Smart Grid Function
46 Smart Diagnosis™ Function
47 MAINTENANCE
47 Cleaning
48 Replacing the Fresh Air Filter
48 Replacing the Water Filter
55 TROUBLESHOOTING
55 FAQs: Frequently Asked Questions
56 Before Calling for Service
66 LIMITED WARRANTY
66 FOR USA
69 FOR CANADA
3PRODUCT FEATURES
ENGLISH
PRODUCT FEATURES
Depending on the model, some of the following functions may not be available.
FILTERED WATER AND ICE DISPENSER
The water dispenser dispenses fresh, chilled water.
The ice dispenser dispenses cubed and crushed ice.
DOOR ALARM
The Door Alarm function is designed to prevent refrigerator malfunctioning that could occur if a refrigerator door
or freezer drawer remains open. If a refrigerator door or freezer drawer is left open for more than 60 seconds, a
warning alarm sounds at 30-second intervals.
HUMIDITY CONTROLLED CRISPERS
The Humidity Controlled Crispers are designed to help keep fruits and vegetables fresh and crisp. Control the
amount of humidity in the crispers by adjusting the settings between Fruit (Low) and Vegetables (High).
GLIDE‘N’SERVE
The Glide‘N’Serve provides storage space with a variable temperature control that keeps the compartment
colder than the refrigerator. It is a convenient place to store sandwiches or meat to be cooked.
AUTO-CLOSING HINGE
The refrigerator doors and freezer drawers close automatically with a slight push. (The door only closes
automatically when it is open at an angle less than 30°.)
ICE PLUS
Ice production is increased when the freezer section is maintained at the coldest temperature for a 24-hour
period.
4 SAFETY INSTRUCTIONS
SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and
follow all safety messages.
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or injure you and others.
All safety messages will follow the safety alert symbol and either the word WARNING or CAUTION.
These words mean:
WARNING
You may be killed or seriously injured if you do not follow instructions.
CAUTION
You may be injured or cause damage to the product if you do not follow instructions.
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and
tell you what may happen if the instructions are not followed.
IMPORTANT SAFETY INSTRUCTIONS
WARNING
To reduce the risk of explosion, fire, death, electric shock, scalding or injury
to persons when using this product, follow basic precautions, including the
following:
INSTALLATION
• To reduce the risk of injury to persons, adhere to all industry recommended safety procedures including the
use of long-sleeved gloves and safety glasses.
• Never attempt to operate this appliance if it is damaged, malfunctioning, partially disassembled, or has
missing or broken parts, including a damaged cord or plug.
• Only connect this product to a dedicated grounded electrical outlet rated for use with this product (115 V, 60
Hz, AC only). It is the user’s responsibility to replace a standard 2-prong wall outlet with a standard 3-prong
wall outlet.
• Do not use an outlet that can be turned off with a switch. Do not use an extension cord.
• The appliance must be positioned for easy access to a power source.
• When moving the refrigerator, be careful not to roll over or damage the power cord.
• Contact an authorized service center when installing or relocating the refrigerator.
• Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.
5SAFETY INSTRUCTIONS
ENGLISH
• Keep packing materials out of the reach of children. Packaging material can be dangerous for children.
There is a risk of suffocation.
• Do not install the refrigerator in a damp or dusty place where insulation on electrical parts may deteriorate.
• Do not place the refrigerator in direct sunlight or expose it to the heat from heating appliances such as
stoves or heaters.
• Do not bend or pinch the power cord excessively or place heavy objects on it.
OPERATION
• This product is not to be used for special purposes such as the storage of medicine or test materials or for
use on ships, etc.
• DO NOT allow children to climb, stand, or hang on the refrigerator doors or on the shelves in the
refrigerator. They could damage the refrigerator and seriously injure themselves.
• Do not allow children to climb into the refrigerator. They could be trapped and suffocated.
• Children should be supervised to ensure that they do not play with the refrigerator.
• Keep fingers out of pinch point areas; clearances between the doors and cabinets are necessarily small. Be
careful closing doors when children are nearby.
• Do not touch frozen food or the metal parts in the freezer compartment with wet or damp hands. Doing so
may cause frostbite.
• Do not refreeze frozen food that has thawed completely. Doing so may result in a serious health hazard.
• Do not use an adapter plug or plug the power plug into a multi-outlet extension cord.
• Do not use a cord that shows cracks or abrasion damage along its length or at either the plug or connector
end. Immediately have all power cords that have become frayed or otherwise damaged repaired or replaced
by qualified service personnel.
• Do not operate the refrigerator or touch the power cord with wet hands.
• Do not modify or extend the power cord.
• Do not use an uncertified power outlet. Do not plug appliance into a damaged wall outlet.
• Do not put hands, feet or other objects into the air vents or bottom of the refrigerator. Doing so could result
in personal injury or electric shock.
• In the event of a gas leak (propane/LPG), ensure the area is adequately ventilated and contact an
authorized service center before resuming use. Do not touch the refrigerator or power cord of the
refrigerator.
• Disconnect the power cord immediately and contact an authorized service center if there is a strange noise,
odor, or smoke coming from the appliance.
• Do not use any fuse (such as copper, steel wire, etc.) other than a standard fuse.
• Do not place or use an electrical appliance inside the refrigerator, unless it is of a type recommended by the
manufacturer.
• Do not put animals inside the appliance.
• Do not place heavy or fragile objects, liquid filled containers, combustible substances, or flammable objects
(such as candles and lamps) on the appliance.
• Avoid contact with any moving parts of the ejector mechanism or with the heater that releases the ice
cubes. DO NOT place fingers in the automatic icemaker when the refrigerator is plugged in.
• When dispensing ice from the dispenser, do not use a fragile container.
6 SAFETY INSTRUCTIONS
• If connected to a circuit protected by fuses, use time delay fuse.
MAINTENANCE
• Do not use a hair dryer to dry the inside of the refrigerator.
• Do not light a candle to remove odors in the refrigerator.
• In the event of a refrigerant leak, move flammable objects away from the refrigerator. Ensure the area is
adequately ventilated and contact an authorized service center.
• Keep flammable materials and vapors, such as gasoline, away from the refrigerator.
• This appliance can be used by children aged from 8 years and above and persons with reduced physical,
sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or
instruction concerning use of the appliance in a safe way and understand the hazards involved. Children
shall not play with the appliance. Cleaning and user maintenance shall not be made by children without
supervision.
• Unplug the power plug before cleaning or repairing the refrigerator.
• The refrigerator and freezer compartment lights are interior LED lighting, and service should be performed
by a qualified technician.
• Unplug the power plug immediately in the event of a blackout or thunderstorm.
• Turn the power off if water or dust penetrates into the refrigerator. Call a service agent.
• Do not store glass containers or soda in the freezer compartment. Contents may expand when frozen,
break the container and cause injury.
• Do not store, disassemble or repair the appliance yourself or allow unqualified personnel to do so.
DISPOSAL
• Junked or abandoned refrigerators are dangerous, even if they are sitting for only a few days. When
disposing of the refrigerator, remove the packing materials from the door or take off the doors but leave the
shelves in place so that children may not easily climb inside.
• If disposing of a refrigerator, make sure the refrigerant is removed for proper disposal by a qualified servicer.
If you release the refrigerant, you may be fined or imprisoned in accordance with the relevant environmental
law.
GROUNDING INSTRUCTIONS
• Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check with
a qualified electrician or service personnel if you are in doubt whether the appliance is properly grounded.
Do not modify the plug provided with the appliance; if it will not fit the outlet, have a proper outlet installed by
a qualified electrician.
• Have a certified electrician check the wall outlet and wiring for proper grounding.
• Never unplug the appliance by pulling on the power cord. Always grip the plug firmly and pull straight out
from the outlet. Failure to do so may damage the power cord, resulting in a risk of fire and electric shock.
7SAFETY INSTRUCTIONS
ENGLISH
CAUTION
To reduce the risk of minor or moderate injury to persons, malfunction, or damage
to the product or property when using this product, follow basic precautions,
including the following:
• Do not hang on to or place heavy objects on the refrigerator’s dispenser.
INSTALLATION
• Do not install the refrigerator where there may be a danger of the unit falling.
• The refrigerator must be properly installed in accordance with the Installation Instructions.
OPERATION
• Do not use aerosols near the refrigerator.
• This appliance is intended to be used only in domestic and similar applications.
• Do not strike or apply excessive force to any glass surface. Do not touch glass surfaces if they are cracked
or broken.
• Do not overfill or pack items too tightly into door bins. Doing so may cause damage to the bin or personal
injury if items are removed with excessive force.
• Do not overfill the appliance with food. Doing so may cause personal injury or property damage.
• Do not hang on to or place heavy objects on the refrigerator’s dispenser.
MAINTENANCE
• Do not use strong detergents like wax or thinners for cleaning. Clean with a soft cloth.
• Remove foreign objects (such as dust and water) off the prongs of the power plug and contact areas. Do
not use a wet or damp cloth when cleaning the plug.
• Do not spray water directly on the inside or outside of the refrigerator.
• Do not clean glass shelves or covers with warm water when they are cold. They may break if exposed to
sudden temperature changes.
SAVE THESE INSTRUCTIONS
8 PRODUCT SPECIFICATIONS
PRODUCT SPECIFICATIONS
The appearance and specifications listed in this manual may vary due to constant product improvements.
Electrical requirements: 115 V, 60 Hz
Min. / Max. water pressure: 20 - 120 psi (138 - 827 kPa)
Model LSFXC2476*
Description Counter-depth, Door-in-Door French door refrigerator, bottom freezer
Net weight 328 lb (149 kg)
Model LSFD2491**
Description Counter-depth, Door-in-Door French door refrigerator, bottom freezer
Net weight 326 lb (148 kg)
Model LSFXC2496*
Description Counter-depth, InstaView Door-in-Door French door refrigerator, bottom freezer
Net weight 340 lb (154 kg)
9PRODUCT OVERVIEW
ENGLISH
PRODUCT OVERVIEW
The images in this guide may be different from the actual components and accessories, which are subject to
change by the manufacturer without prior notice for product improvement purposes.
Exterior
3
2
4
5
1
6
7
8
9
3
2
4
5
1
7
8
9
Control Panel
Sets the refrigerator and freezer temperatures,
the water filter condition and the dispenser mode.
Filtered Water and Ice Dispenser
Dispenses purified water and ice.
EZ Handle
Easily opens the freezer door.
Handle
Opens and closes the refrigerator door.
Door button (On Some Models)
Opens the Door-in-Door Compartment.
1
2
3
4
5
InstaView Door-in-Door (On Some Models)
The InstaView Door-in-Door compartment allows
for easy access to commonly used food items.
LED Light
LED lights up when the freezer door is opened.
Refrigerator
Fresh food compartment
Freezer
Frozen food compartment
6
7
8
9
10 PRODUCT OVERVIEW
Interior
Door-in-Door : LSFXC2476* / LSFD2491**
3
2
4
5
11
12
1
7
10
6
9
8
InstaView Door-in-Door : LSFXC2496*
3
2
4
5
1
6
11
8
10
12
11PRODUCT OVERVIEW
ENGLISH
LED interior lamps
Light up the inside of the refrigerator.
Water filter
Purify water.
NOTE
• The filter should be replaced every 6
months. See the Replacing the Water
Filter section in this manual for details.
Crisper
Help vegetables and fruit to stay crisp.
Humidity Controlled Crisper (On Some
Models)
Help vegetables and fruit to stay crisp and
controls humidity.
Fixed Door Bin
Store chilled food or drinks.
Auto-Closing Hinge (On Some Models)
The refrigerator doors and freezer drawers close
automatically when pushed slightly. (The door
only closes automatically when it is open at an
angle of less than 30°.)
Door-in-Door Case
A convenient storage area for frequently-used
items that require easy access.
Cheese & Butter and Condiment Bins
Cheese & Butter and Condiment bins are
specially designed for these items, making
spreading butter and slicing cheese easier.
1
2
3
4
5
6
7
Adjustable Refrigerator Shelf
The refrigerator shelves are adjustable to meet
individual storage needs.
Modular Door Bin
Interchangeable bins can be arranged to suit
storage needs.
Glide‘N’Serve
Store food items at a different temperature than
the regular refrigerator area.
Pullout Drawer
Provide extra storage within the freezer
compartment.
Durabase
®
and Durabase
®
Divider
Provide storage for large food items.
8
9
10
11
12
12 INSTALLATION
INSTALLATION
Installation Overview
Please read the following installation instructions first after purchasing this product or transporting it to another
location.
Unpacking the Refrigerator
Choosing the Proper Location
Disassembling/Assembling Connecting the Water Line
Leveling and Door Alignment
CAUTION
• Connect to potable water supply only.
13INSTALLATION
ENGLISH
Unpacking the Refrigerator
WARNING
• Use two or more people to move and install the
refrigerator. Failure to do so can result in back
injury or other injury.
• The refrigerator is heavy. Protect the floor when
moving the refrigerator for cleaning or service.
Always pull the refrigerator straight out when
moving it. Do not wiggle or walk the refrigerator
when trying to move it, as floor damage could
occur.
• Keep flammable materials and vapors, such as
gasoline, away from the refrigerator. Failure to
do so can result in fire, explosion, or death.
NOTE
• Remove tape and any temporary labels from
your refrigerator before using. Do not remove any
warning labels, the model and serial number label,
or the Tech Sheet that is located under the front of
the refrigerator.
• To remove any remaining tape or glue, rub the area
briskly with your thumb. Tape or glue residue can
also be easily removed by rubbing a small amount
of liquid dish soap over the adhesive with your
fingers. Wipe with warm water and dry.
• Do not use sharp instruments, rubbing alcohol,
flammable fluids, or abrasive cleaners to remove
tape or glue. These products can damage the
surface of your refrigerator.
• Reinstall or adjust shelves as needed. Refrigerator
shelves are installed in the shipping position.
Reinstall shelves according to your individual
storage needs.
Choosing the Proper
Location
Water
Water supply must be easily connected for the
automatic icemaker.
NOTE
• The water pressure must be 20 - 120 psi or 138 -
827 kPa or 1.4 - 8.4 kgf/cm
2
. If the refrigerator is
installed in an area with low water pressure (below
20 psi or 138 kPa or 1.4 kgf/cm
2
), you can install a
booster pump to compensate for the low pressure.
Electricity
Use an individual, grounded outlet:115 Volts, 60 Hz,
AC, 15 Amps minimum.
WARNING
• Don't use existing holes unless they are in the
target area. Otherwise, the water supply and
drain hose may be damaged by being crushed
or kinked.
Flooring
To avoid noise and vibration, the unit must be
installed and leveled on a solidly constructed floor. If
required, adjust the leveling legs to compensate for
the unevenness of the floor.
NOTE
• Installing on carpeting, soft tile surfaces, a platform
or weakly supported structure is not recommended.
Ambient Temperature
Install this appliance in an area where the
temperature is between 55 °F (13 °C) and 110 °F
(43 °C).
If the temperature around the appliance is too low or
high, cooling ability may be adversely affected.
14 INSTALLATION
Dimensions and Clearances
• Check the dimensions of the appliance and the installation path to ensure there is sufficient room to move the
refrigerator through doors or narrow openings.
• If an opening is too narrow to fit the refrigerator through, remove the refrigerator doors. See Removing/
Assembling the Doors and Drawers in this manual.
• The installation location chosen for the refrigerator should allow space behind the unit for connections and
airflow and space in front to open the doors and drawers.
• Too small of a distance from adjacent items may result in lowered freezing capability and increased electricity
consumption charges. Allow at least 24 inches (610 mm) in front of the refrigerator to open the doors, and at
least 2 inches (50.8 mm) between the back of the refrigerator and the wall.
B
A
C
D
F
G
E
M
- List
LSFXC2476*
LSFXC2496*
LSFD2491**
A Depth without handle
28 3/8"
(721 mm)
B Width
35 3/4"
(908 mm)
C Height to Top of Case
68 7/8"
(1750 mm)
D Height to Top of Hinge
70 1/4"
(1785 mm)
E Back Clearance
2"
(50 mm)
F Depth without Door
24 1/8"
(613 mm)
G Depth (Total with Door Open 90°)
42 3/4"
(1086 mm)
K Front Clearance
24"
(610 mm)
M Depth With handle
30 7/8"
(785 mm)
15INSTALLATION
ENGLISH
Removing/Assembling
Handles
• When moving the refrigerator through a narrow
opening, removing the doors is preferred.
• The appearance of the handles may vary from what
is shown.
WARNING
When assembling or disassembling the
refrigerator handles:
• Grasp the handle firmly to avoid dropping it.
• Do not swing the handle into nearby people or
animals.
• Make sure that the bracket hole of the handle
fits properly into the stopper bolt of the door.
Assemble the set screws to fix the handle into
place.
• Make sure that there is not a gap between the
door and handle after assembling the handle.
Tools Needed
3/32 in. Allen wrench
1/8 in. Allen wrench
1/4 in. Allen wrench
Removing the Refrigerator Handles
1
Loosen the set screws (1) with a 3/32 in. Allen
wrench and remove the handle.
2
Loosen the mounting fasteners (2) that connect
to the refrigerator door and handle using a 1/4
in. Allen wrench, and remove the mounting
fasteners.
Assembling the Refrigerator Handles
1
Assemble the mounting fasteners (1) at both ends
of the handle with a 1/4 in. Allen rench.
2
Place the handle on the door by fitting the handle
footprints over the mounting fasteners and
tightening the set screws (2) with a 3/32 in. Allen
wrench.
16 INSTALLATION
Removing the Freezer Drawer Handle
1
Loosen the set screws (1) located on the lower
side of the handle with a 1/8 in. Allen wrench and
remove the handle.
2
Loosen the mounting fasteners (2) with a 1/4
in. Allen wrench, and remove the mounting
fasteners.
Assembling the Freezer Drawer
Handle
1
Assemble the mounting fasteners (1) at both ends
of the handle with a 1/4 in. Allen wrench.
2
Place the handle on the door by fitting the handle
footprints over the mounting fasteners and
tightening the set screws (2) with a 1/8 in. Allen
wrench.
Removing/Assembling the
Doors and Drawers
If the entrance door is too narrow for the refrigerator
to pass through, remove the refrigerator doors and
move the refrigerator sideways through the doorway.
WARNING
• Use two or more people to remove and install
the refrigerator doors and freezer drawer.
• Disconnect the electrical supply to the
refrigerator before installing.
• Do not put hands, feet or other objects into the
air vents or bottom of the refrigerator.
• Be careful when handling the hinge and stopper.
• Remove food and bins before detaching the
doors and drawers.
• Do not hold the handle when removing or
replacing the doors and drawer as the handle
may come off.
Tools Needed
3/32 in. Allen wrench
1/8 in. Allen wrench
1/4 in. Allen wrench
Removing the Left Refrigerator Door
1
The water supply is connected to the upper
right part of the rear surface of the refrigerator.
Remove the ring in the joint area. Hold the water
supply connection and gently push the collet (1)to
detach the water supply line (2) as shown.
Collet
17INSTALLATION
ENGLISH
2
Remove the screw (1) from the hinge cover at the
top of the refrigerator. Lift the hook (not visible),
located at the bottom of the front side of the cover
(2) with a flat-head screwdriver.
3
Remove the cover and pull out the tube (1).
Disconnect all wire harnesses (2). Unscrew the
ground wire (3).
4
Rotate the hinge lever counterclockwise (1). Lift
the top hinge (2) free of the hinge lever latch.
(1
)
(2)
Hinge Lever Latch
CAUTION
• When lifting the hinge free of the latch, be careful
that the door does not fall forward.
5
Lift the door from the middle hinge pin and
remove the door.
CAUTION
• Place the door, inside facing up, on a
nonscratching surface.
NOTE
Disassembling/Assembling the Water Lines
Removing the Right Refrigerator
Door
1
Remove the top hinge cover screw (1). Lift
the hook (not visible), located at the bottom of
the front side of the cover (2), with a flat-head
screwdriver.
Collet
Tube
Insert line
Clip
(Correct)
18 INSTALLATION
2
Detach the wire harness (1).
3
Rotate the hinge lever (1) clockwise. Lift the top
hinge (2) free of the hinge lever latch.
Hinge Lever Latch
CAUTION
• When lifting the hinge free of the latch, be careful
that the door does not fall forward.
4
Lift the door from the middle hinge pin and
remove the door.
CAUTION
• Place the door, inside facing up, on a
nonscratching surface.
Assembling the Right Refrigerator
Door
Install the right-side door first.
1
Make sure that the plastic sleeve is inserted in
the bottom of the door. Lower the door onto the
middle hinge pin as shown in the figure.
2
Fit the hinge (1) over the hinge lever latch and slot
it into place. Rotate the lever (2) counterclockwise
to secure the hinge.
Hinge Lever Latch
3
Connect the wire harness (1).
4
Place the cover (1) in its place. Insert and tighten
the cover screw (2).
19INSTALLATION
ENGLISH
Assembling the Left Refrigerator
Door
Install the left refrigerator door after the right door is
installed.
1
Make sure that the plastic sleeve is inserted in
the bottom of the door. Install the refrigerator door
onto the middle hinge.
2
Fit the hinge (1) over the hinge lever latch and
slot it into place. Rotate the lever clockwise (2)
and fasten the hinge.
Hinge Lever Latch
3
Connect all the wire harnesses.
4
Push the water supply tube into the hole on the
top case and pull it through the backplate.
5
Hold the water supply connection and gently push
in the collet (1) to connect the water supply line
(2) as shown. Insert the tube at least 5/8 inch (15
mm) into the connector. Insert the clip on the joint
to fasten the tube in place.
Collet
6
Place the cover (1) in place. Insert and tighten the
cover screw (2).
NOTE
Disassembling/Assembling the Water Lines
• Gently press the collet and insert the tube until only
one line shows on the tube.
(Correct) (Incorrect)
Collet
Tube
Insert line
Clip
(Correct)
20 INSTALLATION
Removing the Freezer Drawers
The Pullout Drawer located above the freezer drawer
is not shown for clarity.
WARNING
To reduce the risk of electric shock, injury to
persons, and death, follow basic precautions,
including the following:
• Use two or more people to remove and install
the refrigerator doors and freezer drawer.
• Be careful of sharp hinges on both sides of the
drawer.
• When you lay the drawer down, be careful not to
damage the floor.
• Do not sit or stand on the freezer drawer.
• To prevent accidents, keep children and pets
away from the drawer. Do not leave the drawer
open. If the Durabase
®
storage bin is removed
from the freezer drawer, there is sufficient space
for a small child or pet to crawl inside.
1
Pull the drawer open to full extension.
2
Gently lift and pull out the ice bin.
3
On the left rail, use a flat blade screwdriver to
push in on the tab to release the drawer from the
rail, as shown below. Once the left side is loose,
push the tab on the right side with your finger to
release the drawer. Lift the front of the drawer up,
then pull it straight out.
4
Remove the Durabase basket from the rails.
Remove the screws from the rails at both ends.
5
Grip both sides of the drawer and pull it up to
remove it from the rails.
CAUTION
• Do not hold the handle when removing or
replacing the drawer. The handle may come off,
causing personal injury.
21INSTALLATION
ENGLISH
6
Hold both rails and push them in simultaneously.
Assembling the Freezer Drawer
1
Pull out both rails simultaneously, until they are
fully extended.
2
Grasp the drawer on each side and hook the
drawer supports into the rail tabs located on both
sides.
CAUTION
• Do not hold the handle when removing or
replacing the drawer. The handle may come off,
causing personal injury.
3
Lower the door into its final position and tighten
the screws located on both sides.
4
Insert the drawer into the frame, and push the
drawer back until it clicks into place.
5
Replace the ice bin in the drawer. Insert the
Durabase basket in the rail assembly.
22 INSTALLATION
Connecting the Water Line
Before Beginning
This water line installation is not covered by the
refrigerator warranty. Follow these instructions
carefully to minimize the risk of expensive water
damage.
If necessary, call a qualified plumber to correct water
hammer before installing the water supply line to
the refrigerator. Water banging in the pipes, or water
hammer in residential plumbing can cause damage
to refrigerator parts and lead to water leakage or
flooding.
• Turn the icemaker OFF if the refrigerator will be
used before the water line is connected.
• Do not install the icemaker tubing in areas where
the ambient temperatures fall below freezing.
WARNING
• Connect to potable water supply only.
CAUTION
• To prevent burns and product damage, only
connect the refrigerator water line to a cold water
supply.
• Wear eye protection during installation toprevent
injury.
Water Pressure
You will need a cold water supply.
Water Pressure
models with water filter
20–120 psi
(138 - 827 kPa)
where reverse osmosis
water filtration system is
connected to a cold water
supply
40–60 psi minimum to
reverse osmosis system
(2.8 kgf/cm
2
– 4.2 kgf/
cm
2
,or less than 2–3
seconds to fill a cup of 7
oz capacity)
If the water pressure from the reverse osmosis
system is less than 20 psi or 138 kPa or 1.4 kgf/ cm
2
(takes more than 4 seconds to fill a cup of 7 oz or
198 cc capacity):
• Check to see if the sediment filter in the reverse
osmosis system is blocked. Replace the filter if
necessary.
• Allow the storage tank on the reverse osmosis
system to refill after heavy usage.
• If the water pressure remains low, call a licensed,
qualified plumber.
• All installations must be in accordance with local
plumbing code requirements.
Supplies Needed
• Copper or PEX Tubing, ¼ in. outer diameter, to
connect the refrigerator to the water supply. Be sure
both ends of the tubing are cut square. To determine
how much tubing you need, measure the distance
from the water valve on the back of the refrigerator
to the water supply pipe. Then, add 8 feet (2.4 m).
Be sure there is sufficient extra tubing (about 8 feet
[2.4 m] coiled into 3 turns of about 10 in. [25 cm]
diameter) to allow the refrigerator to move out from
the wall after installation.
• Power drill.
• ½ in. or adjustable wrench.
• Flat-blade and Phillips-head screwdrivers.
• Two ¼ in. outer diameter compression nuts and
2 ferrules (sleeves) to connect the copper tubing to
the shutoff valve and the refrigerator water valve.
• If your existing copper water line has a flared fitting
at the end, purchase an adapter (available at
plumbing supply stores) to connect the water line
to the refrigerator OR cut off the flared fitting with a
tube cutter and then use a compression fitting.
23INSTALLATION
ENGLISH
• Shutoff valve to connect to the cold water line.
The shutoff valve should have a water inlet with a
minimum inside diameter of 5/32 in. at the point of
connection to the COLD WATER LINE. Saddle-type
shutoff valves are included in many water supply
kits. Before purchasing, make sure a saddle-type
valve complies with your local plumbing codes.
NOTE
• A self-piercing saddle type water valve should not
be used.
Water Line Installation Instructions
WARNING
Electric Shock Hazard:
• When using any electrical device (such as a
power drill) during installation, be sure the device
is battery-powered, double-insulated or grounded
in a manner that will prevent the hazard of
electric shock.
Install the shutoff valve on the nearest frequently
used drinking water line.
1
Shut off the main water supply.
Turn on the nearest faucet to relieve the pressure
on the line.
2
Choose the valve location.
Choose a location for the valve that is easily
accessible. It is best to connect into the side of
a vertical water pipe. When it is necessary to
connect into a horizontal water pipe, make the
connection to the top or side, rather than at the
bottom, to avoid drawing off any sediment from
the water pipe.
3
Drill the hole for the valve.
• Drill a ¼ in. hole in the water pipe using a sharp
bit. Remove any burrs resulting from drilling the
hole in the pipe. Be careful not to allow water
to drain into the drill. Failure to drill a ¼ in. hole
may result in reduced ice production or smaller
cubes.
NOTE
• The hookup line cannot be white, plastic tubing.
Licensed plumbers must use only copper tubing
(NDA tubing #49595 or #49599) or Cross Link
Polyethylene (PEX) tubing.
4
Fasten the shutoff valve.
Fasten the shutoff valve to the cold water pipe
with the pipe clamp.
Pipe Clamp
Saddle-Type
Shutoff Valve
Vertical Cold
Water Pipe
NOTE
• Commonwealth of Massachusetts Plumbing Codes
248CMR shall be adhered to. Saddle valves are
illegal and use is not permitted in Massachusetts.
Consult with your licensed plumber.
5
Tighten the pipe clamp.
Tighten the clamp screws until the sealing washer
begins to swell.
Pipe Clamp
Clamp Screw
Washer
Inlet End
NOTE
• Do not over tighten clamp or you may crush the
tubing.
24 INSTALLATION
6
Route the tubing.
Route the tubing between the cold water line and
the refrigerator.
Route the tubing through a hole drilled in the wall
or floor (behind the refrigerator or adjacent base
cabinet) as close to the wall as possible.
NOTE
• Be sure there is sufficient extra tubing (about 8 ft.
coiled into three turns of about 10 in. diameter) to
allow the refrigerator to move out from the wall after
installation.
7
Connect the tubing to the valve.
Place the compression nut and ferrule (sleeve)
for copper tubing onto the end of the tubing and
connect it to the shutoff valve.
Make sure the tubing is fully inserted into the
valve. Tighten the compression nut securely.
Saddle-Type
Shutoff Valve
Packing Nut
Outlet Valve
Compression Nut
Ferrule (sleeve)
8
Flush out the tubing.
Turn the main water supply on and flush out the
tubing until the water is clear. Shut the water off at
the water valve after about one quart of water has
been flushed through the tubing.
9
Connect the tubing to the refrigerator.
NOTE
• Before making the connection to the refrigerator, be
sure that the refrigerator power cord is not plugged
into the wall outlet.
• Remove the plastic flexible cap from the water
valve.
• Place the compression nut and ferrule (sleeve) onto
the end of the tubing as shown.
• Insert the end of the copper tubing into the
connection as far as possible. While holding the
tubing, tighten the fitting.
Tubing Clamp
¼ in. Compression Nut
Ferrule (sleeve)
¼ in. Tubing
Refrigerator Connection
10
Turn the water on at the shutoff valve.
Tighten any connections that leak.
CAUTION
• Check to see if leaks occur at the water line
connections.
25INSTALLATION
ENGLISH
Leveling and Door Alignment
Leveling
The refrigerator has two front leveling legs. Adjust the
legs to alter the tilt from front-to-back or side-to side.
If the refrigerator seems unsteady, or the doors do
not close easily, adjust the refrigerator’s tilt using the
instructions below:
1
Turn the leveling leg to the left to raise that side
of the refrigerator or to the right to lower it. It may
take several turns of the leveling leg to adjust the
tilt of the refrigerator.
NOTE
• A flare nut wrench works best, but an open-end
wrench will suffice. Do not over-tighten.
2
Open both doors and check to make sure that
they close easily. If the doors do not close easily,
tilt the refrigerator slightly more to the rear by
turning both leveling legs to the left. It may take
several more turns, and be sure to turn both
leveling legs the same amount.
Door Alignment
The left refrigerator door has an adjustable nut,
located on the bottom hinge, to raise and lower the
door for proper alignment.
If the space between the doors is uneven, follow the
instructions below to align the left door:
Use the wrench (included with the owner's manual)
to turn the nut in the door hinge to adjust the height.
Turn the nut to the right to raise the door or to the left
to lower it.
The right refrigerator door does not have an
adjustable nut.
If the space between the doors is uneven, follow the
instructions below to align the right door:
1
With one hand, lift up both the inner and outer
door sections of the right door to raise them at the
middle hinge. (It may be easier to lift it with the
doors open.)
2
With the other hand, use pliers to insert the snap
ring on the middle hinge of the inner door section
as shown. Do not insert the ring on the hinge of
the outer door section.
3
Insert additional snap rings until the right door is
aligned. (Two snap rings are provided with the
unit.)
26 INSTALLATION
Turning on the Power
• After installing, plug the refrigerator’s power cord
into a 3-prong grounded outlet and push the
refrigerator into the final position.
CAUTION
• Connect to a rated power outlet.
• Have a certified electrician check the wall outlet
and wiring for proper grounding.
• Do not damage or cut off the ground terminal of
the power plug.
Position the Rrigerator
• Arrange the coil of tubing so that it does not vibrate
against the back of the refrigerator or against the
wall. Push the refrigerator back to the wall.
Start the Icemaker
• If the water line is connected, set the icemaker
power switch to the ON position.
• The icemaker will not begin to operate until it
reaches its operating temperature of 15 °F (–9 °C)
or below. It will then begin operation automatically if
the icemaker power switch is in the ON (I) position.
27OPERATION
ENGLISH
OPERATION
Before Use
Clean the refrigerator.
Clean the refrigerator thoroughly and wipe off all dust that accumulated during shipping.
CAUTION
• Do not scratch the refrigerator with a sharp object or use a detergent that contains
alcohol, a flammable liquid or an abrasive when removing any tape or adhesive from
the refrigerator. Remove adhesive residue by wiping it off with your thumb or dish
detergent.
• Do not peel off the model or serial number label or the technical information on the rear
surface of the refrigerator.
Open refrigerator doors and freezer drawers to ventilate the interior.
The inside of the refrigerator may smell like plastic at first. Remove any adhesive tape
from inside the refrigerator and open the refrigerator doors and the freezer drawers for
ventilation.
Connect the power supply.
Check if the power supply is connected before use.
Turn off the icemaker
Turn off the icemaker if the refrigerator is not yet connected to the water supply.
NOTE
• The icemaker water valve may buzz if the icemaker is turned on while the refrigerator is
not connected to the water supply.
Wait for the refrigerator to cool.
Allow the refrigerator to run for at least two to three hours before putting food in it. Check the
flow of cold air in the freezer compartment to ensure proper cooling.
CAUTION
• Putting food in the refrigerator before it has cooled could cause the food to spoil, or a
bad odor to remain inside the refrigerator.
The refrigerator makes a loud noise after initial operation.
This is normal. The volume will decrease as the temperature decreases.
28 OPERATION
Control Panel
Depending on the model, some of the following functions may not be available.
The actual control panel may differ from model to model.
Control Panel Features
LSFXC2476* / LSFXC2496*
1
2
3
4
5
6
7
8
9
10
12
11
LSFD2491**
1
2
3
6
7
8
9
10
11
4
5
12
NOTE
• When the refrigerator is in the Power Saving Mode, the display remains off until a door is opened or a button is
pressed. Once on, the display remains on for 20 seconds.
Smart Grid
Press the Smart Grid button to turn the Smart Grid function On/Off. When the function is on, the icon
illuminates. The Smart Grid function automatically turns on when the refrigerator is connected to the Wi-Fi
network.
When the refrigerator is responding to a Demand Response (DR) message from the electric company, the
Grid text illuminates.
* Wi-Fi
The Wi-Fi button, when used with the LG Smart Refrigerator smart phone app, allows the refrigerator
to connect to a home Wi-Fi network. Refer to Smart Function for information on the initial setup of the
application.
The Wi-Fi icon shows the status of the refrigerator's network connection. The icon illuminates when the
refrigerator is connected to the Wi-Fi network.
Press and hold the Wi-Fi button for 3 seconds to connect to the network. The icon blinks while the
connection is being made, then turns on once the connection is successfully made.
1
2
29OPERATION
ENGLISH
Fresh Air Filter
The Fresh Air Filter helps remove odors from
the refrigerator. The Fresh Air Filter has two
settings, Auto and Power. In Auto mode, the
Fresh Air Filter cycles on and off in increments
of ten minutes on and 110 minutes off. If set to
the Power mode, the Fresh Air Filter stays on
continuously for four hours, cycling on and off in
increments of ten minutes on and five minutes
off. After four hours, the Fresh Air Filter switches
back to Auto mode.
• Press the Fresh Air Filter button repeatedly to
toggle between Power mode and Auto mode.
NOTE
• Replace the air filter when the Replace Filter
icon turns on. After replacing the air filter, press
and hold the Fresh Air Filter button for three
seconds to turn the icon light off. Replace the
air filter approximately every six months.
Freezer Temperature
Indicates the set temperature of the freezer
compartment in Celsius (°C) or Fahrenheit (°F).
The default freezer temperature is 0°F (-18 °C).
Press the Freezer button repeatedly to select a
new set temperature from -6 °F to 8 °F (-21 °C to
-13 °C).
Refrigerator Temperature
Indicates the set temperature of the refrigerator
compartment in Celsius (°C) or Fahrenheit (°F).
The default refrigerator temperature is 37 °F (3
°C). Press the Refrigerator button repeatedly to
select a new set temperature from 33 °F to 46 °F
(1 °C to 8 °C).
NOTE
• To change the temperature mode from °F
to °C (or vice versa) press and hold the
Refrigerator and Freezer Temperature
buttons simultaneously for approximately five
seconds. The temperature indicator on the
display window switches between Celsius and
Fahrenheit.
• The displayed temperature is the target
temperature, and not the actual temperature
of the refrigerator. The actual refrigerator
temperature depends on the food inside the
refrigerator.
3
4
5
Ice Plus
This function increases both ice making and
freezing capabilities.
• Press the Ice Plus button to illuminate the icon
and activate the function for 24 hours. The
function automatically shuts off after 24 hours.
• Stop the function manually by pressing the
button once more.
* Ice On/Off
Press the Ice On/Off button for three seconds to
turn the icemaker on/off.
Light
Press the Light button to turn on the dispenser
light. The icon illuminates on the LED display.
Water Filter
Replace the water filter when the Replace Filter
icon turns on. After replacing the water filter,
press and hold the Water Filter button for three
seconds to turn the icon light off. Replace the
water filter approximately every six months.
Door Alarm
When power is connected to the refrigerator,
the door alarm is initially set to ON. Press the
Door Alarm button to deactivate the Door Alarm
function.
An alarm tone sounds when a refrigerator
or freezer door is left open for more than 60
seconds. Close all doors to stop the alarm.
6
7
8
9
10
30 OPERATION
* Lock
The Lock function disables every other button on
the display.
• When power is initially connected to the
refrigerator, the Lock function is off.
• To lock the control panel buttons, press and
hold the Lock button until the closed Lock
icon appears in the display and the function is
activated.
• To disable the Lock function, press and hold the
Lock button for approximately three seconds.
Water & Ice Type (LSFXC2476* / LSFXC2496*)
Press the dispenser selection button repeatedly
until the light above icon what you want
illuminates. Press the dispenser switch with a
glass or other container to dispense cubed ice,
water or crushed ice.
Ice Type (LSFD2491**)
Press the Ice Type button to choose either cubed
or crushed ice. The Cubed or Crushed Ice icon
illuminates. Press the dispenser switch with a
glass or other container to dispense cubed or
crushed ice.
CAUTION
Display Mode (For Store Use Only)
• The Display Mode disables all cooling in the
refrigerator and freezer sections to conserve
energy while on display in a retail store. When
activated, OFF is displayed on the control panel
and the display remains on for 20 seconds.
To deactivate / activate:
• With either refrigerator door opened, press and
hold the Refrigerator and Ice Plus buttons at the
same time for five seconds. The control panel
beeps and the temperature settings display to
confirm that Display Mode is deactivated. Use
the same procedure to activate Display Mode.
11
12
Ice and Water Dispenser
CAUTION
• Keep children away from the dispenser. Children
may play with or damage the controls.
• Throw away the first few batches of ice (about
140 - 160 cubes) after installation. This is also
necessary if the refrigerator has not been used
for a long time.
• If ice or water dispenses unexpectedly, turn off
the water supply and contact an LG Electronics
Customer Information Center.
• Never use a glass that is exceptionally narrow
or deep. Ice may jam in the ice passage and
refrigerator performance may be affected.
Dispenser Structure
LSFXC2476*
LSFXC2496*
LSFD2491**
Dispenser
Switch
Tray
Water Switch
Ice Switch
Tray
Using the Dispenser
LSFXC2476*
LSFXC2496*
Incorrect Correct
Water
Ice
31OPERATION
ENGLISH
* Lock
The Lock function disables every other button on
the display.
• When power is initially connected to the
refrigerator, the Lock function is off.
• To lock the control panel buttons, press and
hold the Lock button until the closed Lock
icon appears in the display and the function is
activated.
• To disable the Lock function, press and hold the
Lock button for approximately three seconds.
Water & Ice Type (LSFXC2476* / LSFXC2496*)
Press the dispenser selection button repeatedly
until the light above icon what you want
illuminates. Press the dispenser switch with a
glass or other container to dispense cubed ice,
water or crushed ice.
Ice Type (LSFD2491**)
Press the Ice Type button to choose either cubed
or crushed ice. The Cubed or Crushed Ice icon
illuminates. Press the dispenser switch with a
glass or other container to dispense cubed or
crushed ice.
CAUTION
Display Mode (For Store Use Only)
• The Display Mode disables all cooling in the
refrigerator and freezer sections to conserve
energy while on display in a retail store. When
activated, OFF is displayed on the control panel
and the display remains on for 20 seconds.
To deactivate / activate:
• With either refrigerator door opened, press and
hold the Refrigerator and Ice Plus buttons at the
same time for five seconds. The control panel
beeps and the temperature settings display to
confirm that Display Mode is deactivated. Use
the same procedure to activate Display Mode.
11
12
Ice and Water Dispenser
CAUTION
• Keep children away from the dispenser. Children
may play with or damage the controls.
• Throw away the first few batches of ice (about
140 - 160 cubes) after installation. This is also
necessary if the refrigerator has not been used
for a long time.
• If ice or water dispenses unexpectedly, turn off
the water supply and contact an LG Electronics
Customer Information Center.
• Never use a glass that is exceptionally narrow
or deep. Ice may jam in the ice passage and
refrigerator performance may be affected.
Dispenser Structure
LSFXC2476*
LSFXC2496*
LSFD2491**
Dispenser
Switch
Tray
Water Switch
Ice Switch
Tray
Using the Dispenser
LSFXC2476*
LSFXC2496*
Incorrect Correct
Water
Ice
LSFD2491** Incorrect Correct
Water
Ice
NOTE
• To dispense cold water, push on the water switch
with a glass.
• To dispense ice, push on the ice switch with a glass.
• The first ice and water dispensed may include
particles or odor from the water supply line or the
water tank. Throw away the first few batches of ice
(about 140 - 160 cubes). This is also necessary ifthe
refrigerator has not been used for a long time.
• The dispenser will not operate when either of the
refrigerator doors is open.
• If discolored ice is dispensed, check the water filter
and water supply. If the problem continues, contact
an LG Electronics Customer Information Center.
Do not use the water or ice until the problem is
corrected.
• Dispense ice into a glass before filling it with water
or other beverages. Splashing may occur if ice is
dispensed into a glass that already contains liquid.
• Some dripping may occur after dispensing. Hold the
cup beneath the dispenser for a few seconds after
dispensing to catch all of the drops.
• Keep containers at an appropriate distance from
the dispensers. Tall, narrow glasses should be
held far enough from the ice outlet to prevent ice
from jamming in the ice chute. A container with a
very small opening should be held as close to the
dispenser as possible to avoid spilling.
• Keep the glass at a proper distance from the ice
outlet. A glass held too close to the outlet may
prevent ice from dispensing.
Locking the Dispenser
Press and hold the Lock button for three seconds to
lock the dispenser and all the control panel functions.
Follow the same instructions to unlock.
Cleaning the Dispenser Drip Tray
1
Grip the drip tray with both hands and pull it out.
(LSFXC2476* / LSFXC2496*)
(LSFD2491**)
2
Wipe out dirty areas with a clean cloth.
32 OPERATION
Ice Compartment
CAUTION
• Keep hands and tools out of the ice compartment
door and dispenser chute. Failure to do so may
result in damage or personal injury.
Keep the ice compartment door closed tightly. If the
ice compartment door is not closed tightly, the cold
air in the ice bin will freeze food in the refrigerator
compartment. This could also cause the icemaker to
stop producing ice.
In-Door Ice Bin
The icemaker stops producing ice when the indoor
ice bin is full. To make room for additional ice,
empty the ice bin into the extra ice bin in the freezer
compartment. During use, the ice may stack unevenly
in the bin, causing the icemaker to misread the
number of ice cubes and stop producing ice. Shaking
the ice bin to level the ice within it can reduce this
problem.
CAUTION
• When handling the ice bin, keep hands away
from the icemaker tray area to avoid personal
injury.
• Storing cans or other items in the ice bin will
damage the icemaker.
• Never use thin crystal glasses or containers to
collect ice. Such containers may chip or break
resulting in glass fragments in the ice.
If the icemaker is turned OFF for an extended period
of time, the ice compartment will gradually warm up
to the temperature of the refrigerator compartment.
To prevent ice cubes from melting and leaking from
the dispenser, ALWAYS empty the ice bin when the
icemaker is turned OFF for more than a few hours.
The ice passage may become blocked with frost
if only crushed ice is used. Remove the frost that
accumulates by removing the ice bin and clearing the
passage with a rubber spatula. Dispensing cubed ice
can also help prevent frost buildup.
Detaching the In-Door Ice Bin
1
Gently pull the handle to open the ice
compartment.
2
To remove the in-door ice bin, grip the front
handle, slightly lift the lower part, and slowly pull
out the bin as shown.
Assembling the In-Door Ice Bin
1
Carefully insert the in-door ice bin, slanting the
top slightly to fit it under the icemaker.
2
Gently push the handle to close the ice
compartment.
CAUTION
• When handling the ice bin, keep hands away
from the icemaker tray area to avoid personal
injury.
• Avoid touching the auto shutoff (feeler arm)
when replacing the ice bin. See the label on the
ice compartment door for details.
33OPERATION
ENGLISH
Automatic Icemaker
Auto shutoff (feeler arm)
NOTE
• Ice is made in the automatic icemaker and sent
to the dispenser. The icemaker produces 70 - 182
cubes in a 24-hour period, depending on freezer
compartment temperature, room temperature,
number of door openings and other operating
conditions.
• It takes about 12 to 24 hours for a newly installed
refrigerator to begin making ice.
• Ice-making stops when the in-door ice bin is full.
When full, the in-door ice bin holds approximately 6
to 8 (12-16 oz.) glasses of ice.
• Foreign substances or frost on the ice-detecting
sensor can interrupt ice production. Make sure
the sensor area is clean at all times for proper
operation.
• To increase ice production, use the Ice Plus
function. The function increases both ice making
and freezing capabilities.
WARNING
Personal Injury Hazard
• DO NOT place fingers or hands on the automatic
ice making mechanism while the refrigerator is
plugged in.
CAUTION
Never store beverage cans or other items in
the ice bin for the purpose of rapid cooling.
Doing so may damage the icemaker or the
ontainers may burst.
• To avoid personal injury, keep hands out of the
ice door and passage.
Turning the Automatic Icemaker On
To turn the automatic icemaker On/Off, press and
hold the Ice On/Off button on the control panel for
three seconds.
Normal Sounds You May Hear
• Keeping the power turned on to the icemaker
before the water line is connected can damage the
icemaker.
• The icemaker water valve buzzes as the icemaker
fills with water. If the Ice On/Off button is in the ON
mode, it will buzz even if it has not yet been hooked
up to water. To stop the buzzing, press the Ice On/
Off button to turn it off.
• You will hear the sound of cubes dropping into the
bin and water running in the pipes as the icemaker
refills.
Preparing for Vacation
Set the Ice On/Off button to OFF and shut off the
water supply to the refrigerator.
NOTE
• The ice bin should be emptied any time the Ice On/
Off button is turned to the OFF mode.
If the ambient temperature will drop below freezing,
have a qualified technician drain the water supply
system to prevent serious property amage due
to flooding caused by ruptured water lines or
connections.
34 OPERATION
Storing Food
Where to Store Food
Each compartment inside the refrigerator is designed to store different types of food.
Store food in the optimal space to enjoy the freshest taste.
3
1
4
5
6
2
1
2
6
3
5
Door-in-Door InstaView Door-in-Door
Vegetable Storage (Crisper)
Preserves vegetables and fruit.
Door-in-Door Case
Convenient storage for frequently used items such as beverages, butter, margarine,cream cheese,peanut
butter, and condiments.
Adjustable Refrigerator Shelf
Adjustable shelves to meet individual storage needs.
Modular Door Bin
Stores drinks such as juice and soda, as well as condiments, salad dressings and other food items.
Glide‘N’Serve
Provides storage space with a variable temperature control that keeps the compartment at a different
temperature than the refrigerator. It is a convenient place to store sandwiches or meat to be cooked.
Durabase
®
Largest storage space in the freezer.
1
2
3
4
5
6
35OPERATION
ENGLISH
CAUTION
• Do not overfill or pack items too tightly into door
bins. Doing so may cause damage to the bin
or personal injury if items are removed with
excessive force.
• Do not store glass containers in the freezer.
Contents may expand when frozen, break the
container and cause injury.
NOTE
• If you are leaving home for a short period, like a
short vacation, the refrigerator should be left on.
Refrigerated foods that are able to be frozen will
stay preserved longer if stored in the freezer.
• If you are leaving the refrigerator turned off for
an extended period, remove all food and unplug
the power cord. Clean the interior, and leave the
door open to prevent fungi from growing in the
refrigerator.
• Do not store food with high moisture content
towards the top of the refrigerator. The moisture
could come in direct contact with the cold air and
freeze.
• Wash food before storing it in the refrigerator.
Vegetables should be washed, and food packaging
should be wiped down to prevent adjacent foods
from being contaminated.
• If the refrigerator is kept in a hot and humid
place, frequent opening of the door or storing a
lot of vegetables in the refrigerator may cause
condensation to form. Wipe off the condensation
with a clean cloth or a paper towel.
• If the refrigerator door or freezer drawer is opened
or closed too often, warm air may penetrate the
refrigerator and raise its temperature. This can
increase the running costs of the unit.
Food Storage Tips
Wrap or store food in the refrigerator in airtight and
moisture-proof material unless otherwise noted. This
prevents food odor and taste transfer throughout the
refrigerator. For dated products, check date code to
ensure freshness.
Food How to
Butter or
Margarine
Keep opened butter in covered dish or
closed compartment. When storing an
extra supply, wrap in freezer packaging
and freeze.
Cheese
Store in original wrapping until used.
Once opened, rewrap tightly in plastic
wrap or aluminum foil.
Milk
Wipe milk cartons. For coldest milk,
place containers on an interior shelf.
Eggs
Store in original carton on interior shelf,
not on door shelf.
Fruit
Do not wash or hull fruit until it is ready
to be used. Sort and keep fruit in
original container in a crisper, or store
in completely closed paper bag on
refrigerator shelf.
Leafy
Vegetables
Remove store wrapping, trim or tear off
bruised and discolored areas, wash in
cold water, and drain. Place in plastic
bag or plastic container and store in
crisper.
Vegetables
with skins
(carrots,
peppers)
Place in plastic bags or plastic container
and store in crisper.
Fish
Freeze fresh fish and shellfish if they
are not being eaten the same day
purchased. Eating fresh fish and
shellfish the same day purchased is
recommended.
Leftovers
Cover leftovers with plastic wrap
or aluminum foil, or store in plastic
containers with tight lids.
36 OPERATION
Storing Frozen Food
Check a freezer guide or a reliable cookbook for
further information about preparing food for freezing
or food storage times.
Freezing
Your freezer will not quick-freeze a large quantity of
food. Do not put more unfrozen food into the freezer
than will freeze within 24 hours (no more than 2 to
3 pounds of food per cubic foot of freezer space).
Leave enough space in the freezer for air to circulate
around packages. Be careful to leave enough room
at the front so the door can close tightly.
Storage times will vary according to the quality and
type of food, the type of packaging or wrap used
(how airtight and moisture-proof) and the storage
temperature. Ice crystals inside a sealed package are
normal. This simply means that moisture in the food
and air inside the package have condensed, creating
ice crystals.
NOTE
• Allow hot foods to cool at room temperature for 30
minutes, and then package and freeze. Cooling hot
foods before freezing saves energy.
Packaging
Successful freezing depends on correct packaging.
When you close and seal the package, it must not
allow air or moisture in or out. If it does, you could
have food odor and taste transfer throughout the
refrigerator and could also dry out frozen food.
Packaging recommendations
• Rigid plastic containers with tight-fitting lids
• Straight-sided canning/freezing jars
• Heavy-duty aluminum foil
• Plastic-coated paper
• Non-permeable plastic wraps
• Specified freezer-grade self-sealing plastic bags
Follow package or container instructions for proper
freezing methods.
Do not use
• Bread wrappers
• Non-polyethylene plastic containers
• Containers without tight lids
• Wax paper or wax-coated freezer wrap
• Thin, semi-permeable wrap
37OPERATION
ENGLISH
Humidity Controlled Crispers
(On Some Models)
The crispers provide fresher tasting fruit and
vegetables by letting you easily control humidity
inside the drawer.
You can control the amount of humidity in the
moisture-sealed crispers by adjusting the control to
any setting between Vegetables and Fruit.
• Vegetables keeps moist air in the crisper for best
storage of fresh, leafy vegetables.
• Fruit lets moist air out of the crisper for best storage
of fruit.
Glide‘N’Serve
The Glide’N’Serve provides storage space with
a variable temperature control that can keep the
compartment at a slightly different temperature than
the refrigerator section. This drawer can be used for
large party trays, deli items and beverages. (This
drawer should not be used to store vegetables that
require high humidity.)
Press the Select button to choose between Produce
(Cold), Deli (Colder) and Meat (Coldest).
Durabase
®
The Durabase
®
divider allows you to organize the
Durabase
®
area into sections. It can be adjusted from
side to side to accommodate items of different sizes.
WARNING
• If the Durabase
®
divider is removed, there is
enough open space for children or pets to crawl
inside. To prevent accidental child and pet
entrapment or suffocation risk, DO NOT allow
children or pets to touch or go near the drawer.
Detaching/Assembling the
Storage Bins
Some bins may vary in appearance and will only fit in
one location.
Glide'N'Serve and Crispers
1
To remove the humidity controlled crispers and
the Glide'N'Serve, pull out the crisper (1) and
Glide'N'Serve (2) to full extension, lift the front up,
and pull straight out.
2
To install, slightly tilt up the front, insert the crisper
or drawer into the frame and push it back into
place.
38 OPERATION
Glass (On Some Models)
Lift up the glass under the crisper cover, and pull up
and out.
Door Bins
The door bins are removable for easy cleaning and
adjustment.
1
To remove the bin, simply lift the bin up and pull
straight out.
2
To replace the bin, slide it in above the desired
support and push down until it snaps into place.
CAUTION
• Regularly detach and wash the storage bins and
shelves; they can become easily contaminated
by food.
• Do not apply excessive force while detaching or
assembling the storage bins.
• Do not use the dishwasher to clean the storage
bins and shelves.
Door-in-Door (On Some
Models)
The Door-in-Door compartment allows for easy
access to commonly used food items.
The outer Door-In-Door door includes two door bins,
the Cheese & Butter and Condiment bins, that are
specially designed for these items. Butter stored here
will be easier to spread, cheese will be easier to slice,
and condiments ready to use.
Door-in-Door Compartment
To access the Door-in-Door compartment, lightly
press the button on the right refrigerator door handle.
39OPERATION
ENGLISH
Door-in-Door Case
To open the Door-in-Door case, press on the area
marked Press To Open. The Door-In- Door case is
removable for easy cleaning and adjustment.
1
To remove the Door-In-Door case, lift up and pull
out.
2
To replace the Door-in-Door case, line up the tabs
on the Door-In-Door case with the slots on the
door and push down until it snaps into place.
Door-in-Door Bin (On Some Models)
The Door-in-Door inner and outer door bins are
removable for easy cleaning.
1
To remove the door bins, lift up and pull out.
2
To replace the door bins, slide the door bin in
above the desired support and push down until it
snaps into place.
Door-in-Door Lower Shelf
The Door-In-Door lower shelf is removable for easy
cleaning.
1
To remove the lower shelf, lift the shelf retainer up
and out.
2
Remove the two screws from the shelf and pull it
straight out.
NOTE
• Reverse the procedure to replace the shelf.
40 OPERATION
InstaView Door-in-Door (On
Some Models)
The InstaView Door-in-Door compartment allows for
easy access to commonly used food items.
Knock twice on the glass to turn the LED light inside
the InstaView on or off. The LED light turns off
automatically after 10 seconds.
• The LED light turns off automatically after 10
seconds.
• The LED light does not turn on if the right
refrigerator door is open.
• The InstaView function will not activate for two
seconds after closing the door.
• The InstaView function is disabled when the ice
dispenser is in use.
InstaView Compartment (On Some
Models)
To access the InstaView Door-in-Door compartment,
lightly press the button on the right refrigerator door
handle.
41OPERATION
ENGLISH
Adjusting the Refrigerator
Shelves
The shelves in the refrigerator are adjustable to meet
individual storage needs. Your model may have full or
split shelves.
Adjusting the shelves to fit items of different heights
will make finding the exact item you want easier.
Detaching the Shelf
1
Tilt up the front of the shelf and then lift the shelf
straight up.
2
Pull the shelf out.
Assembling the Shelf
1
Tilt the front of the shelf up and guide the shelf
hooks into the slots at a desired height.
2
Lower the front of the shelf so that the hooks drop
into the slots.
CAUTION
• Make sure that shelves are level from one side
to the other. Failure to do so may result in the
shelf falling or spilled food.
• Do not clean glass shelves with warm water
while they are cold. Shelves may break if
exposed to sudden temperature changes or
impact.
• Glass shelves are heavy. Use special care when
removing them.
Using the Folding Shelf
Store taller items, such as a gallon container
or bottles, by pushing the front half of the shelf
underneath the back half of the shelf. Pull the front of
the shelf forward to return to a full shelf.
CAUTION
• Glass shelves are heavy. Use special care when
removing them.
• Do not clean glass shelves with warm water
while they are cold. Shelves may break if
exposed to sudden temperature changes or
impact.
42 SMART FUNCTIONS
SMART FUNCTIONS
LG SmartThinQ Application
• For appliances with the or logo
The LG SmartThinQ application allows you to
communicate with the appliance using a smartphone.
Before Using LG SmartThinQ
1
Use a smartphone to check the strength of
the wireless router (Wi-Fi network) near the
appliance.
• If the distance between the appliance and the
wireless router is too far, the signal strength
becomes weak. It may take a long time to
register or installation may fail.
2
Turn off the Mobile data or Cellular Data on your
smartphone.
3
Connect your smartphone to the wireless router.
NOTE
• To verify the Wi-Fi connection, check that Wi-Fi
icon on the control panel is lit.
• The appliance supports 2.4 GHz Wi-Fi networks
only. To check your network frequency, contact your
Internet service provider or refer to your wireless
router manual.
• LG SmartThinQ is not responsible for any network
connection problems or any faults, malfunctions, or
errors caused by network connection.
• The surrounding wireless environment can make
the wireless network service run slowly.
• If the appliance is having trouble connecting to the
Wi-Fi network, it may be too far from the router.
Purchase a Wi-Fi repeater (range extender) to
improve the Wi-Fi signal strength.
• The network connection may not work properly
depending on the Internet service provider.
• The Wi-Fi connection may not connect or may
be interrupted because of the home network
environment.
• If the appliance cannot be registered due to
problems with the wireless signal transmission,
unplug the appliance and wait about a minute
before trying again.
• If the firewall on your wireless router is enabled,
disable the firewall or add an exception to it.
• The wireless network name (SSID) should be a
combination of English letters and numbers. (Do not
use special characters.)
• Smartphone user interface (UI) may vary depending
on the mobile operating system (OS) and the
manufacturer.
• If the security protocol of the router is set to WEP,
network setup may fail. Change the security
protocol (WPA2 is recommended), and register the
product again.
Installing the LG SmartThinQ
Application
Search for the LG SmartThinQ application from the
Google Play Store or Apple App Store on a smart
phone. Follow instructions to download and install the
application.
43SMART FUNCTIONS
ENGLISH
LG SmartThinQ Application Features
Firmware Update
Keep the appliance performance updated.
Energy Monitoring (On Some Models)
This feature keeps track of the refrigerator’s power
consumption and the number of door openings.
Remote Control
Control the Refrigerator Temperature, Fresh Air Filter
and Ice Plus from the smart phone app.
Push Messages
If the door remains open for more than ten minutes,
you will receive a push message. When Ice Plus is
finished, you will receive a push message.
Smart Diagnosis™
This function provides useful information for
diagnosing and solving issues with the appliance
based on the pattern of use.
Settings
Allows you to set various options on the refrigerator
and in the application.
NOTE
• If you change your wireless router, Internet service
provider, or password, delete the registered
appliance from the LG SmartThinQ application and
register it again.
• This information is current at the time of publication.
The application is subject to change for product
improvement purposes without notice to users.
Wireless LAN Module Specifications
Model LCW-003
Frequency Range 2412 - 2462 MHz
Output Power
(Max)
IEEE 802.11 b : 17.56 dBm
IEEE 802.11 g : 25.53 dBm
IEEE 802.11 n : 25.29 dBm
FCC Notice
• For transmitter module contained in this product
This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against
harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
interference to radio communications. However, there
is no guarantee that interference will not occur in a
particular installation. If this equipment does cause
harmful interference to radio or television reception,
which can be determined by turning the equipment
off and on, the user is encouraged to try to correct
the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and
the receiver.
• Connect the equipment to an outlet on a circuit
different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV
technician for help.
This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions:
1) This device may not cause harmful interference
and
2) This device must accept any interference received,
including interference that may cause undesired
operation of the device.
Any changes or modifications in construction of this
device which are not expressly approved by the party
responsible for compliance could void the user’s
authority to operate the equipment.
44 SMART FUNCTIONS
FCC RF Radiation Exposure Statement
This equipment complies with FCC radiation
exposure limits set forth for an uncontrolled
environment. This transmitter must not be co-located
or operating in conjunction with any other antenna or
transmitter.
This equipment should be installed and operated with
a minimum distance of 20 cm (7.8 inches) between
the antenna and your body. Users must follow the
specific operating instructions for satisfying RF
exposure compliance.
Industry Canada Statement (For transmitter
module contained in this product)
This device contains licence-exempt transmitter(s)/
receiver(s) that comply with Innovation, Science and
Economic Development Canada’s licence-exempt
RSS(s). Operation is subject to the following two
conditions:
(1) This device may not cause interference.
(2) This device must accept any interference,
including interference that may cause undesired
operation of the device.
IC Radiation Exposure Statement
This equipment complies with IC radiation exposure
limits set forth for an uncontrolled environment.
This equipment should be installed and operated with
a minimum distance of 20 cm (7.8 inches) between
the antenna and your body.
NOTE
• THE MANUFACTURER IS NOT RESPONSIBLE
FOR ANY RADIO OR TV INTERFERENCE
CAUSED BY UNAUTHORIZED MODIFICATIONS
TO THIS EQUIPMENT. SUCH MODIFICATIONS
COULD VOID THE USER’S AUTHORITY TO
OPERATE THE EQUIPMENT.
Open Source Software Notice Information
To obtain the source code under GPL, LGPL, MPL,
and other open source licenses, that is contained in
this product, please visit http://opensource.lge.com.
In addition to the source code, all referred license
terms, warranty disclaimers and copyright notices are
available for download.
LG Electronics will also provide open source code
to you on CD-ROM for a charge covering the cost
of performing such distribution (such as the cost of
media, shipping, and handling) upon email request
to [email protected]. This offer is valid for a
period of three years after our last shipment of this
product. This offer is valid to anyone in receipt of this
information.
45SMART FUNCTIONS
ENGLISH
Smart Grid Function
When the refrigerator operates in Smart Grid mode,
the Smart Refrigerator function can control energy
usage or delay the operation of some functions to
save energy during peak usage periods.
• You can override the Smart Grid function any time
(using the Smart Grid button or application).
• To use the Smart Grid function, you need to register
your appliance with your electric utility company.
Smart Grid Application Features
Smart Saving_Demand Response
You can lower energy usage based on Demand
Response (DR) signals from the utility company. If
the refrigerator is operating in Smart Saving mode
according to the DR signal, you can see a pop up.
Seasonal Energy Savings
Lower energy usage based on time period.
Using the Smart Grid Function
This feature responds to notification events from your
utility company to run high energy consuming tasks
during off-peak periods when demand is lower. These
notification events are known as Demand Response
signals.
If the refrigerator receives a Demand Response
signal from the utility company, the refrigerator will
turn on the Grid LED on the refrigerator display and
control its power consumption according to the signal.
The refrigerator will respond to the signals received
from the utility company as long as product
performance is maintained.
If the refrigerator receives a Demand Response
signal, the refrigerator will operate in Delay Appliance
Load (DAL) or Temporary Appliance Load Reduction
(TALR) mode.
Delay Appliance Load (DAL)
The refrigerator responds to a DAL signal by
providing a moderate load reduction for the duration
of the delay period.
This mode controls functions that consume a lot of
energy such as adjusting the cooling system, running
the defrost cycle, and making ice.
• When the refrigerator operates in DAL mode, the
Grid LED is illuminated on the refrigerator display.
• DAL mode is automatically deactivated after the
period stipulated by the DAL signal (max. 4 hours)
or when you override the Smart Grid function.
Temporary Appliance Load Reduction
(TALR)
The refrigerator responds to a TALR signal by
aggressively reducing the load for a short time
period, typically 10 minutes. This mode reduces
energy consumption by stopping the compressor and
controlling the functions that consume a lot of energy
such as the defrost cycle and fan.
• When the refrigerator operates in TALR mode, the
Grid LED is illuminated on the refrigerator display.
• TALR mode is automatically deactivated after the
received duration (max. 10 minutes), or when you
override the Smart Grid function. The mode is
immediately deactivated and the refrigerator returns
to its normal state when the door is opened or
closed, or the dispenser is used.
Override Smart Grid Mode
To ignore the Demand Response signal from the
utility company and override the Smart Grid function,
push the Smart Grid button while the refrigerator is
in Smart Grid mode.
When you override the Smart Grid function, the
refrigerator ignores the Demand Response signal
and is no longer controlled by the utility company until
the next Demand Response signal is sent. You can
also override the Smart Grid function using the smart
phone app.
LG Open API
You can manage Smart Grid features for the LG
Smart Refrigerator.
Please check the detailed specifications on the notice
page on us.smartthinq.com.
API list
Demand Response
• Send demand response signal
Power Saving
• Set saving mode
• Get schedule of DR/Delay Defrost
Energy Monitoring
• Get door open event
• Get energy consumption
Delay Defrost Capability
• Insert a delay defrost schedule event
• Update a delay defrost schedule event
• Delete a delay defrost schedule event
• Get the delay defrost schedule
46 SMART FUNCTIONS
Smart Diagnosis™ Function
Should you experience any problems with the
appliance, it has the capability of transmitting data
via your telephone to the LG Customer Information
Center. NFC or Wi-Fi equipped models can also
transmit data to a smartphone using the LG Smart
ThinQ application.
Smart Diagnosis™ through the
Customer Information Center
• For appliances with the or logo
This gives you the capability of speaking directly to
our trained specialists. The specialist records the
data transmitted from the appliance and uses it to
analyze the issue, providing a fast and effective
diagnosis.
1
Call the LG Electronics Customer Information
Center at:
(LG U.S.A.) 1-800-243-0000
(LG Canada) 1-888-542-2623
2
Hold the Lock button for three seconds.
• If the display has been locked for over five
minutes, you must deactivate the lock and then
reactivate it.
3
Open the right refrigerator door.
4
Hold the mouthpiece of your phone in front of the
speaker that is located on the right hinge of the
refrigerator door, when instructed to do so by the
call center.
5
Press and hold the Freezer button for three
seconds while continuing to hold your phone to
the speaker.
6
After you hear three beeps, release the Freezer
button.
7
Keep the phone in place until the tone
transmission has finished. The display will
count down the time. Once the countdown is
over and the tones have stopped, resume your
conversation with the specialist, who will then
be able to assist you in using the information
transmitted for analysis.
NOTE
• For best results, do not move the phone while the
tones are being transmitted.
• If the call center agent is not able to get an accurate
recording of the data, you may be asked to try
again.
• The Smart Diagnosis™ function depends on the
local call quality.
• Bad call quality may result in poor data transmission
from your phone to the call center, which could
cause Smart Diagnosis™ to malfunction.
47MAINTENANCE
ENGLISH
MAINTENANCE
Cleaning
WARNING
• Use non-flammable cleaner. Failure to do so can
result in fire, explosion, or death.
CAUTION
• Do not use an abrasive cloth or sponge
when cleaning the interior and exterior of the
refrigerator.
• Do not place your hand on the bottom surface
of the refrigerator when opening and closing the
doors.
• When lifting the hinge free of the latch, be careful
that the door does not fall forward.
General Cleaning Tips
• Both the refrigerator and freezer sections defrost
automatically; however, clean both sections once a
month to prevent odors.
• Wipe up spills immediately.
• Unplug the refrigerator or disconnect power before
cleaning.
• Remove all removable parts, such as shelves.
• Use a clean sponge or soft cloth and a mild
detergent in warm water. Do not use abrasive or
harsh cleaners.
• Hand wash, rinse and dry all surfaces thoroughly.
Exterior
Waxing external painted metal surfaces helps provide
rust protection. Do not wax plastic parts. Wax painted
metal surfaces at least twice a year using appliance
wax (or auto paste wax). Apply wax with a clean, soft
cloth.
For products with black stainless steel exterior, spray
glass cleaner on a clean, microfiber cloth and rub in
direction of grain. Do not spray glass cleaner directly
at the display panel. Do not use harsh or abrasive
cleaners.
For products with a standard stainless steel exterior,
use a damp microfiber cloth and rub in the direction
of the grain. Dry with a paper towel to avoid streaks.
For stubborn stains and fingerprints, use a few drops
of liquid dish soap in water, and rinse with hot water
before drying. Do not use abrasive or harsh cleaners.
Inside Walls
• Allow freezer to warm up so the cloth will not stick.
To help remove odors, wash the inside of the
refrigerator with a mixture of baking soda and warm
water. Mix 2 tablespoons of baking soda to 1 quart of
water (26 g soda to 1 liter water.) Be sure the baking
soda is completely dissolved so it does not scratch
the surfaces of the refrigerator.
Door Liners and Gaskets
Use a clean sponge or soft cloth and a mild
detergent in warm water. Do not use cleaning waxes,
concentrated etergents, bleaches, or cleaners
containing petroleum on plastic refrigerator parts.
Plastic Parts (covers and panels)
Use a clean sponge or soft cloth and a mild detergent
in warm water. Do not use glass cleaners, abrasive
cleansers, or flammable fluids. These can scratch or
damage the material.
Condenser Coils
Use a vacuum cleaner with a brush or crevice
attachment to clean the condenser cover and vents.
Do not remove the panel covering the condenser coil
area.
48 MAINTENANCE
Replacing the Fresh Air Filter
Replace the Fresh Air Filter:
• Approximately every six months.
• When the Replace Filter
icon turns on.
1
Turn the filter cover to the left to detach it from the
refrigerator wall. Remove the filter from the cover.
• The filter is located on the inside of the filter
cover.
2
Place the new filter inside of the cover with the
side that says Front facing outward.
3
Turn the filter cover to the right to attach it to the
refrigerator wall.
4
Press and hold the Fresh Air Filter button for
three seconds to reset the filter sensor.
Replacing the Water Filter
Replace the Water Filter :
• Approximately every six months.
• When the Replace Filter icon turns on
.
• When the water dispenser output decreases.
Before Replacing the Water Filter:
If the top shelf, located below the water filter, is in the
highest position, it will need to be removed prior to
replacing the water filter.
To remove any shelf : Tilt up the front of the shelf (1)
and lift (2). Pull the shelf out.
49MAINTENANCE
ENGLISH
Replacing Filter Type LT700P
(LSFXC2476*/LSFD2491**)
1
Remove the old water filter.
Lower or remove the top left shelf to allow the
water filter to rotate all the way down.
Pinch the sides to open the water filter cover.
NOTE
• Replacing the water filter causes a small amount of
water (around 1 oz. or 25 cc) to drain.
• Wrap a cloth around the front end of the water filter
cover to collect any leaking water. Hold the water
filter upright, once it is removed, to prevent any
remaining water from spilling out of the water filter.
2
Pull the water filter downward and pull out.
3
Replace with a new water filter.
Take the new water filter out of its packing and
remove the protective cover from the o-rings.
With the water filter tabs in the horizontal position,
push the new water filter into the manifold hole
until it stops.
4
Close the water filter cover. The cover will click
when closed correctly.
5
After the water filter is replaced, dispense 2.5
gallons of water (flush for approximately 5
minutes) to remove trapped air and contaminants
from the system.
NOTE
• Do not dispense the entire 2.5 gallon amount
continuously. Press and release the dispenser pad
for cycles of 30 seconds ON and 60 seconds OFF.
• Keep the water filter bypass plug. You MUST use
the water filter bypass plug when a replacement
water filter cartridge is not available.
6
After changing the filter, press and hold the
Water Filter button for three seconds to reset the
indicator light.
CAUTION
• DO NOT operate the refrigerator without a water
filter or water filter bypass plug installed.
NOTE
To purchase a replacement water filter:
• Visit your local dealer or distributor
• Search using "water filter" on lg.com
• Use replacement cartridge: ADQ360061**
For further assistance, call:
1-800-243-0000 (USA)
1-888-542-2623 (Canada)
50 MAINTENANCE
Replacing Filter Type LT1000P (LSFXC2496*)
1
Remove the old water filter.
Lower or remove the top left shelf to allow the
water filter to rotate all the way down.
Pinch the sides to open the water filter cover.
NOTE
• Replacing the water filter causes a small amount of
water (around 1 oz. or 25 cc) to drain.
• Wrap a cloth around the front end of the water filter
cover to collect any leaking water. Hold the water
filter upright, once it is removed, to prevent any
remaining water from spilling out of the water filter.
2
Pull the water filter downward and turn it
counterclockwise before pulling it out. Make sure
to rotate the filter down completely before pulling
it out of the manifold hole.
3
Replace with a new water filter.
Take the new water filter out of its packing and
remove the protective cover from the o-rings.
With the water filter tabs in the horizontal position,
push the new water filter into the manifold hole
and turn it clockwise until it stops.
4
Close the water filter cover. The cover will click
when closed correctly.
5
After the water filter is replaced, dispense 2.5
gallons of water (flush for approximately 5
minutes) to remove trapped air and contaminants
from the system.
NOTE
• Do not dispense the entire 2.5 gallon amount
continuously. Press and release the dispenser pad
for cycles of 30 seconds ON and 60 seconds OFF.
• Keep the water filter bypass plug. You MUST use
the water filter bypass plug when a replacement
water filter cartridge is not available.
6
After changing the filter, press and hold the
Water Filter button for three seconds to reset the
indicator light.
CAUTION
• DO NOT operate the refrigerator without a water
filter or water filter bypass plug installed.
NOTE
To purchase a replacement water filter:
• Visit your local dealer or distributor
• Search using "water filter" on lg.com
• Use replacement cartridge: ADQ747935**
For further assistance, call:
1-800-243-0000 (USA)
1-888-542-2623 (Canada)
51MAINTENANCE
ENGLISH
Performance Data Sheet
Model: LT700P Use Replacement Cartridge: ADQ360061**
The concentration of the indicated substances in water entering the system was reduced to a concentration less
than or equal to the permissible limit for water leaving the system as specified in NSF/ANSI Standard 42 and
Standard 53.
System tested and certified by NSF International against NSF/ANSI Standard 42 and
Standard 53 for the reduction of substances listed below.
Contaminant
Reduction
Average
Influent
NSF specified
Challenge
Concentration
Avg %
Reduction
Average
Product Water
Concentration
Max
Permissible
Product Water
Concentration
NSF
Reduction
Requirements
NSF Test
Report
Chlorine Taste
and Odor
2.1 mg/L
2.0 mg/L ±
10%
0.972 0.06 mg/L N/A ≥ 50% J-00049247
Nominal
Particulate
Class I, , ≥ 0.5
to < 1.0 μm
5,600,000
pts/mL
At least
10,000
particles/
mL
0.987
73,000 pts/
ml
N/A ≥ 85% J-00049282
Asbestos 190 MFL
107 to 108
MFL; fibers
greater than
10 μm in
length
>99% < 1MLF N/A ≥ 99% J-0004928
Atrazine
0.0094
mg/L
0.009 mg/L
± 10%
0.947
0.00005
mg/L
0.003 mg/L N/A J-00049293
Benzene 0.016 mg/L
0.015 mg/L
± 10%
0.967 0.005 mg/L 0.005 mg/L N/A J-00049300
Carbofuran 0.08 mg/L
0.08 mg/L ±
10%
0.981 0.002 mg/L 0.04 mg/L N/A J-00049294
Lindane 0.002 mg/L
0.002 mg/L
± 10%
0.982
0.00004
mg/L
0.0002
mg/L
N/A J-00051975
P-Dichlorobenzene
0.22 mg/L
0.225 mg/L
± 10%
0.998
0.0005
mg/L
0.075 mg/L N/A J-00049298
Toxaphene 0.014 mg/L
0.015 mg/L
± 10%
0.93 0.001 mg/L 0.003 mg/L N/A J-00049302
2,4-D 0.213 mg/L
0.210 mg/L
± 10%
0.952 0.009 mg/L 0.07 mg/L N/A J-00049284
Lead pH @6.5 0.150 mg/L
0.15 mg/L ±
10%
>99.3% 0.001 mg/L 0.010 mg/L N/A J-00051974
Lead pH @8.5 0.150 mg/L
0.15 mg/L ±
10%
>99.3% 0.001 mg/L 0.010 mg/L N/A J-00049277
Mercury @ pH
6.5
0.0059
mg/L
0.006 mg/L
± 10%
96.1 0.0002 mg/ 0.002 mg/L N/A J-00053886
Mercury @ pH
8.5
0.0058
mg/L
0.006 mg/L
± 10%
90.1
0.0006
mg/L
0.002 mg/L N/A J-00051972
Cyst*
120,000
cysts/L
Minimum
50,000
cysts/L
0.9999 <1 cyst/L N/A ≥ 99.95% J-00049281
• Based on the use of Cryptosporidium parvum oocysts.
52 MAINTENANCE
Performance Data Sheet
Model: LT1000P Use Replacement Cartridge: ADQ747935**
The concentration of the indicated substances in water entering the system was reduced to a concentration
less than or equal to the permissible limit for water leaving the system as specified in NSF/ANSI Standard 42,
Standard 53 and Standard 401.
System tested and certified by NSF International against NSF/ANSI Standard 42, Standard 53
and Standard 401 for the reduction of substances listed below.
Substance
Reduction
Average
Influent
Challenge
NSF specified
Challenge
Concentration
Avg %
Reduction
Average
Product Water
Concentration
Max
Permissible
Product Water
Concentration
NSF
Reduction
Requirements
Chlorine Taste
and Odor
2.0 μg/L 2.0 μg/L± 10% >97.5% 0.050 μg/L N/A ≥ 50.00%
Nominal
Particulate
Class I, , ≥ 0.5
to < 1.0 μm
12,000,000
pts/mL
At least
10,000
particles/mL
99.80% 24,000 pts/ml N/A ≥ 85.00%
Asbestos 180 MFL
10
7
to 10
8
MFL; fibers
greater than
10 μg/Lin
length
>99.00% < 1 MFL N/A ≥ 99.00%
Atrazine 8.5 μg/L
9.0 μg/L ±
10%
>94.10% 0.500 μg/L 3.0 μg/L NA
Benzene 15.0 μg/L
15.0 μg/L ±
10%
>96.60% 0.510 μg/L 5.0 μg/L NA
Carbofuran 74.0 μg/L
80.0 μg/L ±
10%
98.30% 1.258 μg/L 40 μg/L NA
Lindane 1.9 μg/L
2.0 μg/L ±
10%
>99.00% 0.019 μg/L 0.2 μg/L NA
P-Dichlorobenzene
230.0 μg/L
225.0 μg/L ±
10%
>99.80% 0.460 μg/L 75.0 μg/L NA
2,4-D 210.0 μg/L
210.0 μg/L ±
10%
>99.90% 0.210 μg/L 70.0 μg/L NA
Lead pH @6.5 140.0 μg/L
150.0 μg/L ±
10%
99.60% 0.560 μg/L 10.0 μg/L NA
Lead pH @8.5 150.0 μg/L
150.0 μg/L ±
10%
>99.70% <0.500 μg/L 10.0 μg/L NA
Mercury @ pH
6.5
5.9 μg/L
6.0 μg/L ±
10%
91.00% 0.531 μg/L 2.0 μg/L NA
(Continued on next page)
53MAINTENANCE
ENGLISH
Substance
Reduction
Average
Influent
Challenge
NSF specified
Challenge
Concentration
Avg %
Reduction
Average
Product Water
Concentration
Max
Permissible
Product Water
Concentration
NSF
Reduction
Requirements
Mercury @ pH
8.5
5.6 μg/L
6.0 μg/L ±
10%
92.5% 0.420 μg/L 2.0 μg/L NA
Cyst*
100,000
cysts/L
Minimum
50,000 cysts/L
>99.99% 10 cysts/L N/A ≥ 99.95%
Atenolol 240 ng/L
200 ± 40%
ng/L
> 95.50% 10.80 ng/L 30 ng/L NA
Carbamazepine
1600 ng/L
1400 ± 40%
ng/L
98.40% 25.60 ng/L 200 ng/L NA
DEET 1600 ng/L
1400 ± 40%
ng/L
97.10% 46.40 ng/L 200 ng/L NA
Trimethoprim 170 ng/L
140 ± 40%
ng/L
>96.80% 5.44 ng/L 20 ng/L NA
Linuron 160 ng/L
140 ± 40%
ng/L
>96.60% 5.44 ng/L 20 ng/L NA
Phenytoin 200 ng/L
200 ± 40%
ng/L
>94.80% 10.40 ng/L 30 ng/L NA
Ibuprofen 400 ng/L
400 ± 40%
ng/L
>94.50% 22.00 ng/L 60 ng/L NA
Naproxen 140 ng/L
140 ± 40%
ng/L
>96.10% 5.46 ng/L 20 ng/L NA
Estrone 120 ng/L
140 ± 40%
ng/L
>96.10% 4.68 ng/L 20 ng/L NA
Bisphenol A 2000 ng/L
2000 ± 40%
ng/L
>98.90% 22.00 ng/L 300 ng/L NA
Nonyl Phenol 1600 ng/L
1400 ± 40%
ng/L
>97.10% 46.40 ng/L 200 ng/L NA
• Based on the use of Cryptosporidium parvum oocysts.
54 MAINTENANCE
Application Guidelines/Water Supply
Parameters
Service Flow 0.5 gpm (1.89 lpm)
Water Supply
Community or Private Well -
Potable Water
Water Pressure 20 – 120 psi (140 – 830 kPa)
Water Temperature
36 °F – 100 °F (0.6 °C – 37.8
°C)
Capacity 200 gallons (757 liters)
It is essential that the manufacturer’s recommended
installation, maintenance and filter replacement
requirements be carried out for the product to perform
as advertised.
NOTE
• While the testing was performed under standard
laboratory conditions, actual performance may vary.
For replacement filters, visit your local dealer or
distributor or search under "water filters" on the
lg.com website.
For further assistance, contact the LG Electronics
Customer Information Center.
USA: 1-800-243-0000
Canada: 1-888-542-2623
Replacement Cartridge: ADQ360061**
3M is a trademark of 3M Company.
NSF is a trademark of NSF International. © 2009
3M Company. All rights reserved
Manufactured for LG
®
Electronics by:
CUNO Incorporated, a 3M Company 400
Research Parkway Meriden, CT 06450 U.S.A.
Telephone: 203-237-5541
Fax: 203-238-8701
Replacement Cartridge: ADQ747935**
LG is a trademark of LG corp.
NSF is a trademark of NSF International.
Manufactured for LG Electronics by:
LG Electronics, INC
170, Sungsanpaechoungro, Seongsan-gu,
Gyeongsangnam-do, THE REPUBLIC OF KOREA
WARNING
To reduce the risk associated with choking:
• Do not allow children under 3 years of age to
have access to small parts during the installation
of this product.
To reduce the risk associated with the
ingestion of contaminants:
• Do not use with water that is microbiologically
unsafe or of unknown quality without adequate
disinfection before or after the system. Systems
certified for cyst reduction may be used on
disinfected water that may contain filterable
cysts. EPA Establishment # 070595-MEX-001
• Use of unauthorized water filters may result in
product malfunction, water leakage or water
quality issues, which will not be covered under
the product warranty.
CAUTION
To reduce the risk associated with property
damage due to water leakage:
• Read and follow Use Instructions before
installation and use of this system.
• Installation and use MUST comply with all state
and local plumbing codes.
• Do not install if water pressure exceeds 120 psi
(827 kPa). If your water pressure exceeds 80
psi, you must install a pressure limiting valve.
Contact a plumber if uncertain how to check your
water pressure.
• Do not install where water hammer conditions
may occur. If water hammer conditions exist you
must install a water hammer arrester. Contact a
plumbing professional if you are uncertain how to
check for this condition.
• Do not install on hot water supply lines. The
maximum operating water temperature of this
filter system is 100 °F (37.8 °C).
• Protect filter from freezing. Drain filter when
temperatures drop below 40 °F (4.4 °C).
• The disposable filter cartridge MUST be replaced
every 6 months, at the rated capacity or if a
noticeable reduction in flow rate occurs.
• Protect from freezing, remove filter cartridge
when temperatures are expected to drop below
33° F.
• Do not install systems in areas where ambient
temperatures may go above 110° F (43.3° C).
• Where a backflow prevention device is installed
on a water system, a device for controlling
pressure due to thermal expansion must be
installed.
• Ensure all tubing and fittings are secure and free
of leaks.
55TROUBLESHOOTING
ENGLISH
TROUBLESHOOTING
FAQs: Frequently Asked Questions
Q: What are the best temperature settings for my refrigerator and freezer?
A: The default setting for the refrigerator is 37° Fahrenheit (3° Celsius). The default setting for the
freezer is 0° Fahrenheit (-18° Celsius). Adjust these settings as necessary to keep food at desired
temperatures. Milk should be cold when stored on the inner shelf of the refrigerator. Ice cream should
be firm and ice cubes should not melt in the freezer. To switch the display from Fahrenheit to Celsius,
press and hold the Freezer and Refrigerator buttons until you hear a beep and the settings in the
display change.
Q: How do I set the refrigerator and freezer temperatures?
A: Continually press the Refrigerator or Freezer button on the control panel until the desired
temperature appears. The numbers will cycle from highest to lowest and then return to the highest
again with continuous pressing.
Q: Why do I hear a buzzing noise from my refrigerator periodically?
A: This may happen if you do not have a water source attached to your refrigerator and the icemaker is
turned on. If you do not have a water source attached to the back of the refrigerator you should turn
the icemaker off.
Q: Why does the icemaker tray look crooked?
A: This is a normal part of the icemaker cycle. The icemaker tray may appear level or with a slight tilt.
The change in position is to assist in the freezing process.
Q:
My refrigerator is powered on and the controls are working, but it’s not cooling and the display
shows “OFF” (see below). What is wrong?
A: The refrigerator is in Demo Mode. This mode disables cooling to save energy while the appliance
is on display in a store. To restore normal operation, press and hold the Refrigerator and Ice Plus
buttons for 5 seconds or until you hear a beep and the temperature settings appear on the display.
Use the same procedure to return the refrigerator to Demo Mode, if desired.
56 TROUBLESHOOTING
Before Calling for Service
Review this section before calling for service; doing so will save you both time and money.
Cooling
Problem Possible Cause Solutions
Refrigerator and
Freezer section are
not cooling.
The refrigerator control is set
to OFF (some models).
Turn the control ON. Refer to the Setting the Controls
section for proper temperature settings.
Refrigerator is set to Demo
Mode.
Demo Mode allows the lights and control display to work
normally while disabling cooling, to save energy while
the refrigerator is on the showroom floor. See the FAQs
section of this manual for instructions on how to disable
Demo Mode.
Refrigerator is in the defrost
cycle.
During the defrost cycle, the temperature of each
compartment may rise slightly. Wait 30 minutes and
confirm the proper temperature has been restored once
the defrost cycle has completed.
Refrigerator was recently
installed.
It may take up to 24 hours for each compartment to
reach the desired temperature.
Refrigerator was recently
relocated.
If the refrigerator was stored for a long period of time or
moved on its side, it is necessary for the refrigerator to
stand upright for 24 hours before connecting it to power.
Cooling system
runs too much.
Refrigerator is replacing an
older model.
Modern refrigerators require more operating time but use
less energy due to more efficient technology.
Refrigerator was recently
plugged in or power restored.
The refrigerator will take up to 24 hours to cool
completely.
The door is opened often or a
large amount of food / hot food
was added.
Adding food and opening the door warms the refrigerator,
requiring the compressor to run longer in order to cool
the refrigerator back down. In order to conserve energy,
try to get everything you need out of the refrigerator at
once, keep food organized so it is easy to find, and close
the door as soon as the food is removed. (Refer to the
Food Storage Guide.)
Doors are not closed
completely.
Firmly push the doors shut. If they will not shut all the
way, the "Doors will not close correctly or pop open"
section.
Refrigerator is installed in a
hot location.
The compressor will run longer under warm conditions.
At normal room temperatures (70 °F) expect your
compressor to run about 40 % to 80 % of the time. Under
warmer conditions, expect it to run even more often. The
refrigerator should not be operated above 110 °F.
Condenser / back cover is
clogged.
Use a vacuum cleaner with an attachment to clean the
condenser cover and vents. Do not remove the panel
covering the condenser coil area.
57TROUBLESHOOTING
ENGLISH
Cooling
Problem Possible Cause Solutions
Interior moisture
buildup.
Doors are opened often or for
long periods of time.
When the doors are opened often or for long periods
of time, warm, humid air enters the compartment. This
raises the temperature and moisture level within the
compartment. To lessen the effect, reduce the frequency
and duration of door openings.
Doors are not closed correctly.
See the "Doors will not close correctly or pop open"
section.
Weather is humid.
Humid weather allows additional moisture to enter the
compartments when the doors are opened leading to
condensation or frost. Maintaining a reasonable level of
humidity in the home will help to control the amount of
moisture that can enter the compartments.
Defrost cycle recently
completed.
During the defrost cycle, the temperature of each
compartment may rise slightly and condensation may
form on the back wall. Wait 30 minutes and confirm that
the proper temperature has been restored once the
defrost cycle has completed.
Food is not packaged
correctly.
Food stored uncovered or unwrapped, and damp
containers can lead to moisture accumulation within each
compartment. Wipe all containers dry and store food in
sealed packaging to prevent condensation and frost.
Food is freezing
in the refrigerator
compartment.
Food with high water content
was placed near an air vent.
Rearrange items with high water content away from air
vents.
Refrigerator temperature
control is set incorrectly.
If the temperature is too cold, adjust the control one
increment at a time and wait for the temperature to
stabilize. Refer to the Control Panel section for more
information.
Refrigerator is installed in a
cold location.
When the refrigerator is operated in temperature
below 41°F (5°C), food can freeze in the refrigerator
compartment. The refrigerator should not be operated in
temperature below 55°F (13°C).
Refrigerator or
Freezer section is
too warm.
Refrigerator was recently
installed.
It may take up to 24 hours for each compartment to
reach the desired temperature.
The air vents are blocked. Cold
air circulates from the freezer
to the fresh food section and
back again through air vents
in the wall dividing the two
sections.
Locate air vents by using your hand to sense airflow and
move all packages that block vents and restrict airflow.
Rearrange items to allow air to flow throughout the
compartment.
58 TROUBLESHOOTING
Cooling/Ice & Water
Problem Possible Cause Solutions
Refrigerator or
Freezer section is
too warm.
Doors are opened often or for
long periods of time.
When the doors are opened often or for long periods
of time, warm, humid air enters the compartment. This
raises the temperature and moisture level within the
compartment. To lessen the effect, reduce the frequency
and duration of door openings.
Unit is installed in a hot
location.
The refrigerator should not be operated in temperatures
above 110 °F.
A large amount of food or
hot food was added to either
compartment.
Adding food warms the compartment requiring the
cooling system to run. Allowing hot food to cool to room
temperature before putting it in the refrigerator will
reduce this effect.
Doors not closed correctly.
See the Doors will not close correctly or pop open
section in Parts & Features Troubleshooting.
Temperature control is not set
correctly.
If the temperature is too warm, adjust the control one
increment at a time and wait for the temperature to
stabilize.
Defrost cycle has recently
completed.
During the defrost cycle, the temperature of each
compartment may rise slightly and condensation may
form on the back wall. Wait 30 minutes and confirm the
proper temperature has been restored once the defrost
cycle has completed.
Refrigerator or
Freezer section is
too cold.
Incorrect temperature control
settings.
If the temperature is too cold, adjust the control one
increment at a time and wait for the temperature to
stabilize. Refer to the Control Panel for more information.
Frost or ice crystals
form on frozen food
(inside of sealed
package).
Condensation from food with a
high water content has frozen
inside of the food package.
This is normal for food items with a high water content.
Food has been left in the
freezer for a long period of
time.
Do not store food items with high water content in the
freezer for a long period of time.
Frost or ice crystals
form on frozen
food (outside of
package).
Door is opened frequently or
for long periods of time.
When the doors are opened often or for long periods
of time, warm, humid air enters the compartment. This
raises the temperature and moisture level within the
compartment. Increased moisture will lead to frost and
condensation. To lessen the effect, reduce the frequency
and duration of door openings.
Door is not closing properly.
Refer to the Doors will not close correctly or pop open
section in the Troubleshooting section.
59TROUBLESHOOTING
ENGLISH
Ice & Water
Problem Possible Cause Solutions
Icemaker is
not making
enough ice.
Demand exceeds ice storage
capacity.
The icemaker will produce approximately 70-184 cubes
in a 24 hour period.
House water supply is not
connected, valve is not turned on
fully, or valve is clogged.
Connect the refrigerator to a cold water supply with
adequate pressure and turn the water shutoff valve fully
open. If the problem persists, it may be necessary to
contact a plumber.
Water filter has been exhausted.
Replacing the water filter is recommended:
Approximately every six months.
When the water filter indicator turns on.
When the water dispenser output decreases.
When the ice cubes are smaller than normal.
Low house water supply pressure.
The water pressure must be between 20 and 120 psi on
models without a water filter and between 40 and 120 psi
on models with a water filter. If the problem persists, it
may be necessary to contact a plumber.
Reverse Osmosis filtration system
is used.
Reverse osmosis filtration systems can reduce the
water pressure below the minimum amount and result
in icemaker issues. (Refer to the Connecting the Water
Line section.)
Tubing connecting refrigerator to
house supply valve is kinked.
The tubing can kink when the refrigerator is moved
during installation or cleaning resulting in reduced water
flow. Straighten or repair the water supply line and
arrange it to prevent future kinks.
Doors are opened often or for long
periods of time.
If the doors of the unit are opened often, ambient air
will warm the refrigerator which will prevent the unit
from maintaining the set temperature. Lowering the
refrigerator temperature can help, as well as not opening
the doors as frequently.
Doors are not closed completely.
If the doors are not properly closed, ice production will be
affected. See the "Doors will not close correctly or pop
open" section in Parts & Features Troubleshooting for
more information.
The temperature setting for the
freezer is too warm.
The recommended temperature for the freezer
compartment for normal ice production is 0°F. If the
freezer temperature is warmer, ice production will be
affected.
Icemaker is
not making
ice
Refrigerator was recently installed
or icemaker recently connected.
It may take up to 24 hours for each compartment to
reach the desired temperature and for the icemaker to
begin making ice.
Icemaker not turned on.
Locate the icemaker ON/OFF and confirm that it is
turned on.
60 TROUBLESHOOTING
Ice & Water
Problem Possible Cause Solutions
Icemaker is not
making ice
The ice detecting sensor is
obstructed.
Foreign substances or frost on the ice-detecting sensor
can interrupt ice production. Make sure that the sensor
area is clean at all times for proper operation.
The refrigerator is not
connected to a water supply or
the supply shutoff valve is not
turned on.
Connect the refrigerator to the water supply and turn the
water shutoff valve fully open.
Icemaker shutoff (arm or
sensor) obstructed.
If your icemaker is equipped with an ice shutoff arm,
make sure that the arm moves freely. If your icemaker
is equipped with the electronic ice shutoff sensor, make
sure that there is a clear path between the two sensors.
Reverse osmosis water
filtration system is connected
to your cold water supply.
Reverse osmosis filtration systems can reduce the
water pressure below the minimum amount and result
in icemaker issues. (Refer to the Connecting the Water
Line section.)
Ice has bad taste or
odor.
Water supply contains
minerals such as sulfur.
A water filter may need to be installed to eliminate taste
and odor problems. NOTE: In some cases, a filter may
not help. It may not be possible to remove all minerals/
odor/taste in all water supplies.
Icemaker was recently
installed.
Ice that has been stored for too long will shrink, become
cloudy, and may develop a stale taste. Throw away old
ice and make a new supply.
The food has not been
stored properly in either
compartment.
Rewrap the food. Odors may migrate to the ice if food is
not wrapped properly.
The interior of the refrigerator
needs to be cleaned.
See the Maintenance section for more information.
The ice storage bin needs to
be cleaned.
Empty and wash the bin (discard old cubes). Make sure
that the bin is completely dry before reinstalling it.
Icemaker is making
too much ice.
Icemaker shutoff (arm/ sensor)
is obstructed.
Empty the ice bin. If your icemaker is equipped with an
ice shutoff arm, make sure that the arm moves freely. If
your icemaker is equipped with the electronic ice shutoff
sensor, make sure that there is a clear path between the
two sensors. Reinstall the ice bin and wait 24 hours to
confirm proper operation.
Ice is not
dispensing.
Unable to hear the sound of
ice coming out?
In the control panel, select the modes for cubed ice and
crushed ice alternately to dispense the ice.
Doors are not closed
completely.
Ice will not dispense if any of the refrigerator doors are
left open.
61TROUBLESHOOTING
ENGLISH
Ice & Water
Problem Possible Cause Solutions
Ice is not
dispensing.
Infrequent use of the
dispenser.
Infrequent use of the ice dispenser will cause the cubes
to stick together over time, which will prevent them from
properly dispensing. Check the ice bin for ice cubes
clumping/sticking together. If they are, break up the ice
cubes to allow for proper operation.
The delivery chute is clogged
with frost or ice fragments.
Eliminate the frost or ice fragments by removing the
ice bin and clearing the chute with a plastic utensil.
Dispensing cubed ice can also help prevent frost or ice
fragment buildup.
The dispenser display is
locked.
Press and hold the Lock button for three seconds to
unlock the control panel and dispenser.
Ice bin is empty.
It may take up to 24 hours for each compartment to
reach the desired temperature and for the icemaker
to begin making ice. Make sure that the shutoff (arm/
sensor) is not obstructed. Once the ice supply in the
bin has been completely exhausted, it may take up
to 90 minutes before additional ice is available, and
approximately 24 hours to completely refill the bin.
Water is dispensing
slowly.
Water filter has been
exhausted.
Replacing the water filter is recommended:
Approximately every six months.
When the water filter indicator turns on.
When the water dispenser output decreases.
When the ice cubes are smaller than normal.
Reverse Osmosis filtration
system is used.
Reverse osmosis filtration systems can reduce the
water pressure below the minimum amount and result
in icemaker issues. If the problem persists, it may be
necessary to contact a plumber.
Low house water supply
pressure.
The water pressure must be between 20 and 120 psi on
models without a water filter and between 40 and 120 psi
on models with a water filter. If the problem persists, it
may be necessary to contact a plumber.
Water is not
dispensing.
New installation or water line
recently connected.
Dispense 2.5 gallons of water (flush for approximately 5
minutes) to remove trapped air and contaminants from
the system. Do not dispense the entire 2.5 gallon amount
continuously. Depress and release the dispenser pad for
cycles of 30 seconds ON and 60 seconds OFF.
The dispenser panel is locked.
Press and hold the Lock button for three seconds to
unlock the control panel and dispenser.
The dispenser is not set for
water dispensing.
The dispenser can be set for ice or water. Make certain
that the control panel is set for the proper operation.
Press the Water button on the control panel to dispense
water.
62 TROUBLESHOOTING
Ice & Water
Problem Possible Cause Solutions
Water is not
dispensing.
Refrigerator or freezer doors
are not closed properly.
Water will not dispense if any of the refrigerator doors
are left open.
Water filter has been recently
removed or replaced.
After the water filter is replaced, dispense 2.5 gallons of
water (flush for approximately five minutes) to remove
trapped air and contaminants from the system. Do not
dispense the entire 2.5 gallon amount continuously.
Depress and release the dispenser pad for cycles of 30
seconds ON and 60 seconds OFF.
Tubing connecting refrigerator
to house supply valve is
kinked.
The tubing can kink when the refrigerator is moved
during installation or cleaning. Resulting in reduced
water flow. Straighten or repair the water supply line and
arrange it to prevent future kinks.
The house water supply is not
connected, the valve is not
turned on fully, or the valve is
clogged.
Connect the refrigerator to the water supply and turn the
water shutoff valve fully open. If the problem persists, it
may be necessary to contact a plumber.
Dispensing warm
water.
Refrigerator was recently
installed.
Allow 24 hours after installation for the water storage
tank to cool completely.
The water dispenser has been
used recently and the storage
tank was exhausted.
Depending on your specific model, the water storage
capacity will range from approximately 20 to 30 oz.
Dispenser has not been used
for several hours.
If the dispenser has not been used for several hours, the
first glass dispensed may be warm. Discard the first 10
oz.
Refrigerator is connected to
the hot water supply.
Make sure that the refrigerator is connected to a cold
water pipe.
WARNING: Connecting the refrigerator to a hot water
line may damage the icemaker.
Water has bad taste
or odor.
Water supply contains
minerals such as sulfur.
A water filter may need to be installed to eliminate taste
and odor problems.
Water filter has been
exhausted.
Replacing the water filter is recommended:
Approximately every six months.
When the water filter indicator turns on.
When the water dispenser output decreases.
When the ice cubes are smaller than normal.
Refrigerator was recently
installed.
Dispense 2.5 gallons of water (flush for approximately 5
minutes) to remove trapped air and contaminants from
the system. Do not dispense the entire 2.5 gallon amount
continuously. Depress and release the dispenser pad for
cycles of 30 seconds ON and 60 seconds OFF.
63TROUBLESHOOTING
ENGLISH
Parts & Features
Problem Possible Cause Solutions
Doors will not close
correctly or pop
open.
Food packages are blocking
the door open.
Rearrange food containers to clear the door and door
shelves.
Ice bin, crisper cover, pans,
shelves, door bins, or baskets
are out of position.
Push bins all the way in and put crisper cover, pans,
shelves and baskets into their correct positions. See the
Operation section for more information.
The doors were removed
during product installation and
not properly replaced.
Remove and replace the doors according to the
Removing and Replacing Refrigerator Handles and
Doors section.
Refrigerator is not leveled
properly.
See Door Alignment in the Refrigeration Installation
section to level refrigerator.
Doors are difficult
to open.
The gaskets are dirty or sticky.
Clean the gaskets and the surfaces that they touch. Rub
a thin coat of appliance polish or kitchen wax on the
gaskets after cleaning.
Door was recently closed.
When you open the door, warmer air enters the
refrigerator. As the warm air cools, it can create a
vacuum. If the door is hard to open, wait one minute to
allow the air pressure to equalize, then see if it opens
more easily.
Refrigerator
wobbles or seems
unstable
Leveling legs are not adjusted
properly.
Refer to the Leveling and Door Alignment section.
Floor is not level.
It may be necessary to add shims under the leveling legs
or rollers to complete installation.
Lights do not work. LED interior lighting failure.
The refrigerator compartment lamp is LED interior
lighting, and service should be performed by a qualified
technician.
Refrigerator has an
unusual odor.
The Air Filter may need to
be set to the MAX setting or
replaced.
Set the Air Filter to the MAX setting. If the odor does
not go away within 24 hours, the filter may need to be
replaced. See the Replacing the Air Filter section for
replacement instructions.
The interior of
the refrigerator is
covered with dust
or soot.
The refrigerator is located
near a fire source, such as a
fireplace, chimney, or candle.
Make sure that the refrigerator is not located near a fire
source, such as a fireplace, chimney or candle.
64 TROUBLESHOOTING
Noises
Problem Possible Cause Solutions
Clicking
The defrost control will click when the
automatic defrost cycle begins and ends.
The thermostat control (or refrigerator
control on some models) will also click
when cycling on and off.
Normal Operation
Rattling
Rattling noises may come from the flow
of refrigerant, the water line on the back
of the unit, or items stored on top of or
around the refrigerator.
Normal Operation
Refrigerator is not resting solidly on the
floor.
Floor is weak or uneven or leveling legs need
to be adjusted. See the Leveling and Door
Alignment section.
Refrigerator with linear compressor was
jarred while running.
Normal Operation
Whooshing
Evaporator fan motor is circulating air
through the refrigerator and freezer
compartments.
Normal Operation
Air is being forced over the condenser by
the condenser fan.
Normal Operation
Gurgling
Refrigerant flowing through the cooling
system.
Normal Operation
Popping
Contraction and expansion of the inside
walls due to changes in temperature.
Normal Operation
Sizzling
Water dripping on the defrost heater
during a defrost cycle.
Normal Operation
Vibrating
If the side or back of the refrigerator is
touching a cabinet or wall, some of the
normal vibrations may make an audible
sound.
To eliminate the noise, make sure that the
sides and back cannot vibrate against any
wall or cabinet.
Dripping
Water running into the drain pan during
the defrost cycle.
Normal Operation
Pulsating or high-
pitched sound
Your refrigerator is designed to run
more efficiently to keep your food items
at the desired temperature. The high
efficiency compressor may cause your
new refrigerator to run longer than
your old one, but it is still more energy
efficient than previous models. While the
refrigerator is running, it is normal to hear
a pulsating or high-pitched sound.
Normal Operation
65TROUBLESHOOTING
ENGLISH
Wi-Fi
Problem Possible Cause Solutions
Trouble connecting
appliance and
smartphone to Wi-
Fi network
The password for the Wi-Fi
network was entered incorrectly.
• Delete your home Wi-Fi network and begin the
registration process again.
Mobile data for your smartphone
is turned on.
• Turn off the Mobile data on your smartphone
before registering the appliance.
The wireless network name (SSID)
is set incorrectly.
• The wireless network name (SSID) should be a
combination of English letters and numbers. (Do
not use special characters.)
The router frequency is not 2.4
GHz.
• Only a 2.4 GHz router frequency is supported.
Set the wireless router to 2.4 GHz and connect
the appliance to the wireless router. To check the
router frequency, check with your Internet service
provider or the router manufacturer.
The distance between the
appliance and the router is too far.
• If the appliance is too far from the router, the signal
may be weak and the connection may not be
configured correctly. Move the router closer to the
appliance or purchase and install a Wi-Fi repeater.
66 LIMITED WARRANTY
LIMITED WARRANTY
FOR USA
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT
REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT,
UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS ARE NOT
PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW.
Should your LG Refrigerator ("Product") fail due to a defect in materials or workmanship under normal and
proper use, during the warranty period set forth below, LG Electronics (“LG”) will, at its option, repair or replace
the Product. This limited warranty is valid only to the original retail purchaser of the Product and applies only
when purchased and used within the United States including U.S. Territories.
WARRANTY PERIOD
Refrigerator/Freezer
Sealed System
(Condenser, Dryer,
Connecting Tube
and Evaporator)
Compressor
One (1) year from the
date of original retail
purchase
Five (5) years from the
date of original retail
purchase
Five (5) years from the
date of original retail
purchase
Linear / Inverter Compressor Only : Parts
Only for years 6-10 from the date of
original retail purchase (Consumer will be
charged for labor)
Parts and Labor
(internal/ functional
parts only)
Parts and Labor Parts and Labor
• Replacement products and parts are warranted for the remaining portion of the original warranty period or
ninety (90) days, whichever is greater.
• Replacement products and parts may be new, reconditioned, refurbished, or otherwise factory remanufactured.
• Proof of original retail purchase specifying the Product model and date of purchase is required to obtain
warranty service under this limited warranty.
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE PRODUCT IS LIMITED IN
DURATION TO THE DURATION OF THE ABOVE LIMITED WARRANTY. UNDER NO CIRCUMSTANCES
SHALL LG OR ITS U.S. DISTRIBUTORS/DEALERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL,
CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST
GOODWILL, LOST REVENUES OR PROFITS, WORK STOPPAGE, IMPAIRMENT OF OTHER GOODS,
COST OF REMOVAL AND REINSTALLATION OF THE PRODUCT, LOSS OF USE, OR ANY OTHER
DAMAGES WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. LG’S TOTAL LIABILITY, IF ANY,
SHALL NOT EXCEED THE PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.
Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how
long an implied warranty lasts, so the above exclusions or limitations may not apply to you. This limited warranty
gives you specific legal rights and you may also have other rights that vary from state to state.
THIS LIMITED WARRANTY DOES NOT COVER:
• Service trips to deliver, pick up, or install, educate how to operate, correct wiring, or correct unauthorized
repairs.
• Damage or failure of the Product to perform during power failures and interrupted or inadequate electrical
service.
• Damage or failure caused by leaky or broken water pipes, frozen water pipes, restricted drain lines, inadequate
or interrupted water supply or inadequate supply of air.
• Damage resulting from operating the product in a corrosive atmosphere or contrary to the product owner’s
manual.
• Damage or failure to the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, acts of
God, or any other causes beyond the control of LG.
• Damage or failure caused by unauthorized modification or alteration, or if used for other than the intended
purpose.
67LIMITED WARRANTY
ENGLISH
• Damage or failure resulting from misuse, abuse, improper installation, repair, or maintenance. Improper repair
includes use of parts not authorized by LG. Improper installation or maintenance includes installation or
maintenance contrary to the Product owner’s manual.
• Damage or failure caused by incorrect electrical current, voltage, or plumbing codes.
• Damage or failure caused by transportation and handling, including scratches, dents, chips, and/or other
damage to the finish of the Product, unless such damage is reported within one (1) week of delivery.
• Damage or missing items to any display, open box, or discounted Product.
• Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or similar disclaimer.
• Products with original serial numbers that have been removed, altered, or cannot be readily determined.
• Increases in utility costs and additional utility expenses.
• Any noises associated with normal operation.
• Use of accessories (e.g., water filters, etc.), components, or consumable cleaning products that are not
authorized by LG.
• Replacement of light bulbs, filters, or any consumable parts.
• When Product is used for other than normal and proper household use (e.g. commercial or industrial use,
offices, and recreational facilities or vehicles) or contrary to the instructions outlined in the Product’s owner’s
manual.
• Costs associated with removal and reinstallation of your Product for repairs.
• Shelves, door bins, drawers, handle and accessories, except for internal/functional parts covered under this
limited warranty.
The cost of repair or replacement under these excluded circumstances shall be borne by the consumer.
TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION
Call 1-800-243-0000 and select the appropriate option from the menu.
Or visit our website at http://www.lg.com
Or by mail: LG Electronics Customer Service P.O. Box 240007 Huntsville, AL 35813 ATTN: CIC
PROCEDURE FOR RESOLVING DISPUTES:
ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED
WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION,
AND NOT IN A COURT OF GENERAL JURISDICTION. BINDING ARBITRATION MEANS THAT YOU AND LG
ARE EACH WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.
Definitions. For the purposes of this section, references to “LG” mean LG Electronics U.S.A., Inc., its parents,
subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries, predecessors
in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include any dispute,
claim or controversy of any kind whatsoever (whether based in contract, tort, statute, regulation, ordinance,
fraud, misrepresentation or any other legal or equitable theory) arising out of or relating in any way to the sale,
condition or performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify LG in
writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG Electronics, USA,
Inc. Attn: Legal Department- Arbitration 1000 Sylvan Ave, Englewood Cliffs 07632. You and LG agree to engage
in good faith discussions in an attempt to amicably resolve your claim. The notice must provide your name,
address, and telephone number; identify the product that is the subject of the claim; and describe the nature of
the claim and the relief being sought. If you and LG are unable to resolve the dispute within 30 days, either party
may proceed to file a claim for arbitration.
68 LIMITED WARRANTY
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during the
30 day period after sending written notice to LG, you and LG agree to resolve any claims between us only by
binding arbitration on an individual basis, unless you opt out as provided below. Any dispute between you and
LG shall not be combined or consolidated with a dispute involving any other person’s or entity’s product or
claim. More specifically, without limitation of the foregoing, any dispute between you and LG shall not under any
circumstances proceed as part of a class or representative action. Instead of arbitration, either party may bring
an individual action in small claims court, but that small claims court action may not be brought on a class or
representative basis.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written
demand for arbitration. The arbitration will be administered by the American Arbitration Association (“AAA”)
and will be conducted before a single arbitrator under the AAA’s Consumer Arbitration Rules that are in effect
at the time the arbitration is initiated (referred to as the “AAA Rules”) and under the procedures set forth in this
section. The AAA Rules are available online at www.adr.org/consumer. Send a copy of your written demand for
arbitration, as well as a copy of this provision, to the AAA in the manner described in the AAA Rules. You must
also send a copy of your written demand to LG at LG Electronics, USA, Inc. Attn: Legal Department- Arbitration
1000 Sylvan Avenue Englewood Cliffs, NJ 07632. If there is a conflict between the AAA Rules and the rules
set forth in this section, the rules set forth in this section will govern. This arbitration provision is governed
by the Federal Arbitration Act. Judgment may be entered on the arbitrator’s award in any court of competent
jurisdiction. All issues are for the arbitrator to decide, except that issues relating to the scope and enforceability
of the arbitration provision and to the arbitrability of the dispute are for the court to decide. The arbitrator is
bound by the terms of this provision.
Governing Law. The law of the state of your residence shall govern this Limited Warranty and any disputes
between us except to the extent that such law is preempted by or inconsistent with applicable federal law.
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand for
arbitration, LG will promptly pay all arbitration filing fees to the AAA unless you seek more than $25,000 in
damages, in which case the payment of these fees will be governed by the AAA Rules. Except as otherwise
provided for herein, LG will pay all AAA filing, administration and arbitrator fees for any arbitration initiated in
accordance with the AAA Rules and this arbitration provision. If you prevail in the arbitration, LG will pay your
attorneys’ fees and expenses as long as they are reasonable, by considering factors including, but not limited to,
the purchase amount and claim amount. Notwithstanding the foregoing, if applicable law allows for an award of
reasonable attorneys’ fees and expenses, an arbitrator can award them to the same extent that a court would. If
the arbitrator finds either the substance of your claim or the relief sought in the demand is frivolous or brought for
an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the
payment of all arbitration fees will be governed by the AAA Rules. In such a situation, you agree to reimburse LG
for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. Except
as otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if LG
prevails in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration conducted
solely on the basis of (1) documents submitted to the arbitrator, (2) through a telephonic hearing, or (3) by
an in-person hearing as established by the AAA Rules. If your claim exceeds $25,000, the right to a hearing
will be determined by the AAA Rules. Any in-person arbitration hearings will be held at a location within the
federal judicial district in which you reside unless we both agree to another location or we agree to a telephonic
arbitration.
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can require the
other to participate in an arbitration proceeding. To opt out, you must send notice to LG no later than 30 calendar
days from the date of the first consumer purchaser’s purchase of the product by either: (i) sending an e-mail to
[email protected], with the subject line: “Arbitration Opt Out” or (ii) calling 1-800-980-2973. You must include in
the opt out e-mail or provide by telephone: (a) your name and address; (b) the date on which the product was
purchased; (c) the product model name or model number; and (d) the serial number (the serial number can be
found (i) on the product; or (ii) online by accessing https://www.lg.com/us/support/repair-service/schedule-repair-
continued and clicking on “Find My Model & Serial Number”).
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail or
telephone); no other form of notice will be effective to opt out of this dispute resolution procedure. Opting out of
this dispute resolution procedure will not affect the coverage of the Limited Warranty in any way, and you will
continue to enjoy the full benefits of the Limited Warranty. If you keep this product and do not opt out, then you
accept all terms and conditions of the arbitration provision described above.
69LIMITED WARRANTY
ENGLISH
FOR CANADA
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT
REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT,
UNLESS THE LAWS OF YOUR PROVINCE OR TERRITORY DO NOT PERMIT THAT, OR, IN OTHER
JURISDICTIONS, IF YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS
ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES”
BELOW.
Should your LG Refrigerator ("Product") fail due to a defect in materials or workmanship under normal and
proper use, during the warranty period set forth below, LG Electronics Canada, Inc. (“LGECI”) will, at its option,
repair or replace the Product upon receipt of proof of the original retail purchase. This limited warranty is valid
only to the original retail purchaser of the Product and applies only to a Product distributed, purchased and used
within Canada, as determined at the sole discretion of LGECI.
WARRANTY PERIOD (Note: If the original date of purchase cannot be verified, the warranty will begin sixty
(60) days from the date of manufacture)
Refrigerator
Sealed System (Condenser, Dryer, Connecting Tube
and Evaporator)
Linear / Inverter
Compressor
One (1) year from the
date of original retail
purchase
One (1) year from the
date of original retail
purchase
Seven (7) years from
the date of original retail
purchase
Ten (10) years from the
date of original retail
purchase
Parts and Labor (internal/
functional parts only)
Parts and Labor
Parts only (Consumer will
be charged for labor)
Part only (Consumer will
be charged for labor)
• Replacement products and parts are warranted for the remaining portion of the original warranty period or
ninety (90) days, whichever is greater.
• Replacement products and parts may be new, reconditioned, refurbished, or otherwise factory remanufactured,
all at the sole discretion of LGECI.
• Proof of original retail purchase specifying the Product model and date of purchase is required to obtain
warranty service under this Limited Warranty.
LGECI’S SOLE LIABILITY IS LIMITED TO THE LIMITED WARRANTY SET OUT ABOVE. EXCEPT
AS EXPRESSLY PROVIDED ABOVE, LGECI MAKES NO, AND HEREBY DISCLAIMS, ALL OTHER
WARRANTIES AND CONDITIONS RESPECTING THE PRODUCT, WHETHER EXPRESS OR IMPLIED,
INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE, AND NO REPRESENTATIONS SHALL BE BINDING ON
LGECI. LGECI DOES NOT AUTHORIZE ANY PERSON TO CREATE OR ASSUME FOR IT ANY OTHER
WARRANTY OBLIGATION OR LIABILITY IN CONNECTION WITH THE PRODUCT. TO THE EXTENT THAT
ANY WARRANTY OR CONDITION IS IMPLIED BY LAW, IT IS LIMITED TO THE WARRANTY PERIOD SET
OUT ABOVE. UNDER NO CIRCUMSTANCES SHALL LGECI, THE MANUFACTURER OR DISTRIBUTOR
OF THE PRODUCT, BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, DIRECT, INDIRECT,
PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF GOODWILL, LOST
PROFITS, LOSS OF ANTICIPATED PROFITS, LOST REVENUE, LOSS OF USE, OR ANY OTHER DAMAGE,
WHETHER ARISING DIRECTLY OR INDIRECTLY FROM ANY CONTRACTUAL BREACH, FUNDAMENTAL
BREACH, TORT OR OTHERWISE, OR FROM ANY ACTS OR OMISSIONS. LGECI’S TOTAL LIABILITY, IF
ANY, SHALL NOT EXCEED THE PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.
This Limited Warranty gives you specific legal rights. You may also have other rights that vary from province to
province depending on applicable provincial laws. Any term of this Limited Warranty that negates or varies any
implied condition or warranty under provincial law is severable where it conflicts with such provincial law without
affecting the remainder of this warranty’s terms.
70 LIMITED WARRANTY
THIS LIMITED WARRANTY DOES NOT COVER:
• Service trips to i) deliver, pick up, or install or; educate on how to operate the Product; ii) correct wiring or
plumbing; or iii) correct unauthorized repairs or installations of the Product;
• Damage or failure of the Product to perform during power failures and interrupted or inadequate electrical
service;
• Damage or failure caused by leaky or broken water pipes, frozen water pipes, restricted drain lines, inadequate
or interrupted water supply or inadequate supply of air;
• Damage or failure resulting from operating the Product in a corrosive atmosphere or contrary to the instructions
outlined in the Product’s owner’s manual;
• Damage or failure to the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, acts of
God, or any other causes beyond the control of LGECI or the manufacturer;
• Damage or failure resulting from misuse, abuse, improper installation, repair, or maintenance of the
Product. Improper repair includes use of parts not authorized or specified by LGECI. Improper installation or
maintenance includes installation or maintenance contrary to the Product’s owner’s manual;.
• Damage or failure caused by unauthorized modification or alteration of the Product, or if used for other than the
intended household purpose/use of the Product, or damage or failure resulting from any water leakage due to
improper installation of the Product;
• Damage or failure caused by incorrect electrical current, voltage or plumbing codes;
• Damage or failure caused by use that is other than normal household use, including, without limitation,
commercial or industrial use, including use in commercial offices or recreational facilities, or as otherwise
outlined in the Product’s owner’s manual;
• Damage or failure caused by the use of any accessories, components or cleaning products, including, without
limitation, water filters, that are not approved/authorized by LGECI;
• Replacement of the water filter cartridge due to water pressure that is outside the specified operating range or
due to excessive sediment in the water supply;
• Damage or failure caused by transportation and handling, including scratches, dents, chips and/or other
damage to the finish of the Product, unless such damage results from defects in materials or workmanship
and is reported to LGECI within one (1) week of delivery of the Products;
• Damage or missing items to any display, open box, refurbished or discounted Product;
• Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or any similar disclaimer;
• Products with original serial numbers that have been removed, altered or cannot be readily determined at the
discretion of LGECI;
• Increases in utility costs and additional utility expenses in any way associated with the Product;
• Any noises associated with normal operation of the Product;
• Replacement of light bulbs, filters, fuses or any other consumable parts;
• Replacement of any part that was not originally included with the Product;
• Costs associated with removal and/or reinstallation of the Product for repairs; and
• Shelves, door bins, drawers, handle and accessories to the Product, except for internal/functional parts
covered under this Limited Warranty.
• Coverage for "in Home" repairs, for products in-warranty, will be provided if the Product is within a 150 km
radius from the nearest authorized service center (ASC), as determined by LG Canada. If your Product is
located outside a 150 km radius from a ASC, as determined by LG Canada, it will be your responsibility to bring
the Product, at your sole expense, to the ASC for in-warranty repair.
All costs and expenses associated with the above excluded circumstances, listed under the heading,
This Limited Warranty Does Not Cover, shall be borne by the consumer.
TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION, PLEASE CALL OR VISIT OUR
WEBSITE:
Call 1-888-542-2623 (7 A.M. to 12 A.M., 365 days a year) and select the appropriate option from the menu, or
visit our website at http://www.lg.com
71LIMITED WARRANTY
ENGLISH
PROCEDURE FOR RESOLVING DISPUTES:
EXCEPT WHERE PROHIBITED AT LAW, ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF
OR RELATING IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED
EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION.
EXCEPT WHERE PROHIBITED AT LAW, YOU AND LG BOTH IRREVOCABLY AGREE TO WAIVE THE RIGHT
TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.
Definitions. For the purposes of this section, references to “LG” mean LG Electronics Canada, Inc., its parents,
subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries, predecessors
in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include any dispute,
claim or controversy of any kind whatsoever (whether based in contract, tort, statute, regulation, ordinance,
fraud, misrepresentation or any other legal or equitable theory) arising out of or relating in any way to the sale,
condition or performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify LG in
writing at least 30 days in advance of initiating the arbitration by sending a letter to LGECI Legal Team at 20
Norelco Drive, North York, Ontario, Canada M9L 2X6 (the “Notice of Dispute”). You and LG agree to engage
in good faith discussions in an attempt to amicably resolve your claim. The notice must provide your name,
address, and telephone number; identify the product that is the subject of the claim; and describe the nature
of the claim and the relief being sought. If you and LG are unable to resolve the dispute within 30 days of LG’s
receipt of the Notice of Dispute, the dispute shall be resolved by binding arbitration in accordance with the
procedure set out herein. You and LG both agree that, during the arbitration proceeding, the terms (including any
amount) of any settlement offer made by either you or LG will not be disclosed to the arbitrator until the arbitrator
determines the dispute.
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during the
30 day period after LG’s receipt of the Notice of Dispute, you and LG agree to resolve any claims between you
and LG only by binding arbitration on an individual basis, unless you opt out as provided below, or you reside
in a jurisdiction that prevents full application of this clause in the circumstances of the claims at issue (in which
case if you are a consumer, this clause will only apply if you expressly agree to the arbitration). To the extent
permitted by applicable law, any dispute between you and LG shall not be combined or consolidated with a
dispute involving any other person’s or entity’s product or claim. More specifically, without limitation of the
foregoing, except to the extent such a prohibition is not permitted at law, any dispute between you and LG shall
not under any circumstances proceed as part of a class or representative action. Instead of arbitration, either
party may bring an individual action in small claims court, but that small claims court action may not be brought
on a class or representative basis except to the extent this prohibition is not permitted at law in your province or
territory of jurisdiction as it relates to the claims at issue between you and LG.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written
demand for arbitration. The arbitration will be private and confidential, and conducted on a simplified and
expedited basis before a single arbitrator chosen by the parties under the provincial or territorial commercial
arbitration law and rules of the province or territory of your residence. You must also send a copy of your
written demand to LG at LG Electronics, Canada, Inc., Attn: Legal Department- Arbitration, 20 Norelco Drive,
North York, Ontario M9L 2X6. This arbitration provision is governed by your applicable provincial or territorial
commercial arbitration legislation. Judgment may be entered on the arbitrator’s award in any court of competent
jurisdiction. All issues are for the arbitrator to decide, except that, issues relating to the scope and enforceability
of the arbitration provision and to the arbitrability of the dispute are for the court to decide. The arbitrator is
bound by the terms of this provision.
Governing Law. The law of the province or territory of your purchase shall govern this Limited Warranty and
any disputes between you and LG except to the extent that such law is preempted by or inconsistent with
applicable federal or provincial/territorial law. Should arbitration not be permitted for any claim, action, dispute or
controversy between you and LG, you and LG attorn to the exclusive jurisdiction of the courts of the province or
territory of your purchase for the resolution of the claim, action, dispute or controversy between you and LG.
72 LIMITED WARRANTY
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand for
arbitration, LG will promptly pay all arbitration filing fees unless you seek more than $25,000 in damages, in
which case the payment of these fees will be governed by the applicable arbitration rules. Except as otherwise
provided for herein, LG will pay all filing, administration and arbitrator fees for any arbitration initiated in
accordance with the applicable arbitration rules and this arbitration provision. If you prevail in the arbitration, LG
will pay your attorneys’ fees and expenses as long as they are reasonable, by considering factors including, but
not limited to, the purchase amount and claim amount. Notwithstanding the foregoing, if applicable law allows
for an award of reasonable attorneys’ fees and expenses, an arbitrator can award them to the same extent
that a court would. If the arbitrator finds either the substance of your claim or the relief sought in the demand
is frivolous or brought for an improper purpose (as measured by the applicable laws), then the payment of all
arbitration fees will be governed by the applicable arbitration rules. In such a situation, you agree to reimburse
LG for all monies previously disbursed by it that are otherwise your obligation to pay under the applicable
arbitration rules. Except as otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and
expenses from you if LG prevails in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration conducted
solely (1) on the basis of documents submitted to the arbitrator, (2) through a telephonic hearing, or (3) by an
in-person hearing as established by the applicable arbitration rules. If your claim exceeds $25,000, the right to
a hearing will be determined by the applicable arbitration rules. Any in-person arbitration hearings will be held at
the nearest, most mutually-convenient arbitration location available within the province or territory in which you
reside unless you and LG both agree to another location or agree to a telephonic arbitration.
Severability and Waiver. If any portion of this Limited Warranty (including these arbitration procedures) is
unenforceable, the remaining provisions will continue in full force and effect to the maximum extent permitted by
applicable law. Should LG fail to enforce strict performance of any provision of this Limited Warranty (including
these arbitration procedures), it does not mean that LG intends to waive or has waived any provision or part of
this Limited Warranty.
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can require the
other to participate in an arbitration proceeding. To opt out, you must send notice to LG no later than 30 calendar
days from the date of the first consumer purchaser’s purchase of the product by either (i) sending an e-mail to
[email protected], with the subject line: “Arbitration Opt Out;” or (ii) calling 1-800-980-2973. You must include in
the opt out e-mail or provide by telephone: (a) your name and address; (b) the date on which the product was
purchased; (c) the product model name or model number; and (d) the serial number (the serial number can be
found (i) on the product; or (ii) online by accessing https://www.lg.com/ca_en/support/repair-service/schedule-
repair and clicking on “Find My Model & Serial Number”).
In the event that you “Opt Out”, the law of the province or territory of your residence shall govern this Limited
Warranty and any disputes between you and LG except to the extent that such law is preempted by or
inconsistent with applicable federal or provincial/territorial law. Should arbitration not be permitted for any claim,
action, dispute or controversy between you and LG, you and LG agree to attorn to the exclusive jurisdiction
of the courts of the province or territory of your residence for the resolution of the claim, action, dispute or
controversy between you and LG.
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail or
telephone); no other form of notice will be effective to opt out of this dispute resolution procedure. Opting out of
this dispute resolution procedure will not affect the coverage of the Limited Warranty in any way, and you will
continue to enjoy the full benefits of the Limited Warranty. If you keep this product and do not opt out, then you
accept all terms and conditions of the arbitration provision described above.
Conflict of Terms. In the event of a conflict or inconsistency between the terms of this Limited Warranty and the
End User License Agreement (“EULA”) in regards to dispute resolution, the terms of this Limited Warranty shall
control and govern the rights and obligations of the parties and shall take precedence over the EULA.
LG Customer Information Center
Register your product Online!
www.lg.com
For inquiries or comments,
visit www.lg.com or call:
1-800-243-0000
U.S.A.
1-888-542-2623
CANADA
