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REQUESTING
ASSISTANCE
ORSERVICE
Before calling for assistance or service, please check the
"Troubleshooting" section. It may save you the cost of a
service call. If you still need help, follow the instructions
below.
FOR ASSISTANCE OR SERVICE IN THE U.S.A.:
1. If the problem is not due to one of the items
listed in the "Troubleshooting" section...
Call the Roper Consumer Assistance Center at 1-616-
923-7113. Our consultants are available to assist you.
When calling, please know the purchase date and the
complete model and serial number of your appliance (see
the "Warranty" section). This informaiton will help us better
respond to your request..
Our consultants provide assistance with:
• Features and specifications on our full line of appliances
• Installation information
• Use and maintenance procedures
• Accessory and repair parts sales
• Specialized customer assistance (Spanish speaking,
hearing impaired, limited vision, etc.)
• Referrals to local dealers, service companies, and repair
parts distributors
Roper designated service technicians are trained to
fulfill the product warranty and provide after-warranty
service, anywhere in the United States.
To locate the designated Roper service company in your
area, you can also look in your telephone directory Yellow
Pages.
2. If you need replacement parts...
If you need to order replacement parts, we recommend
that you only use FSP®factory authorized parts. FSP
replacement parts will fit right and work right, because
they are made to the same exacting specifications used to
build every new Roper appliance.
To locate FSP replcement parts in your area, call our
Consumer Assistance Center telephone number or your
nearest designated service center.
3. For further assistance...
If you need further assistance, you can write to Whirlpool
with any questions or concerns at:
Whirlpool Brand Home Appliances
Consumer Assistance Center
c/o Correspondence Dept.
2000 North M-63
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your
correspondence.
FOR ASSISTANCE OR SERVICE IN CANADA
1. If the problem is not due to one of the items
listed in the "Troubleshooting" section*...
Contact the dealer from whom you purchased your
appliance, or call the Inglis Limited Consumer
Assistance Centre toll free, 8:30 a.m. - 6 p.m. (EST), at
1-800-461-5681.
If you prefer, write to:
Consumer Relations Department
Inglis Limited
1901 Minnesota Court
Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your
correspondence.
2. If you need service* ...
Contact Inglis Limited Appliance Service from anywhere in
Canada at 1-800-807-6777.
*When asking for help or service:
Please provide a detailed description of the problem, your
appliance's complete model and serial numbers, and the
purchase date. (See "Warranty" section.) This information
will help us respond properly to your request.
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