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18
PROBLEM SOLVING
PROBLEM
POSSIBLE PROBLEM POSSIBLE SOLUTION
The vacuum cleaner is
plugged in but does
not work
Power cord/plug damage
Check the
power cord and plug for signs of damage.
Fuse is damaged
Check and replace the fuse in the plug.
The suction
is
decreasing and the
vacuum is not picking
up dirt
Dust container
Check if
the dust container is full, if so, empty it.
Filters are dirty
Clean the filters.
Hose/head blockages
Check that there are no blockages in the hose or cleaning
head.
Vacuum cleaner is
over heating
Filters are dirty
Check that the filters are not blocked,
if so, clean them
following the instructions in this booklet.
Automatic power cord
rewind does not fully
rewind the power
cord
Pull the power cord fully out and press the rewind button
again.
Dust is coming out of
the vacuum cleaner
Dust container fitting
The dust container has not been fitted correctly. Refit the
container following the instructions in this booklet.
The air coming out of
the vacuum cleaner
smells
Filters are dirty
Clean the filters. Also clean the
hose and dust container
Filters are not dry
Ensure the filters have been left to dry for 24 hours before
refitting back into the vacuum cleaner and using.
We’re here should you need us.
For Customer Services & Spare Parts please call 0345 209 7461
Opening times: Monday - Friday 8am – 8pm & Saturday 9am – 1pm
Or visit us at www.productcare.co.uk
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